[Resolved]  Voltas — gas leakage issue & rude behavior of customer representative

Address:Chennai, Tamil Nadu, 600050
Website:Voltas AC

Hi team,

I have purchased volta's 1.0 ton ac on 30/4/16 from shah & co chennai. Within a week i faced issue with my ac and stabilizer later i had cooling issues every 6months.

Later part in oct "17 i had this gas leakage problem and your technician filled it twice and got twice the amount from me for there mistake of not arresting the leakage properly.

Now again within 7 months i am facing the same issue and when i called your customer representative he was rude and was talking to me as if he gifted me the ac. His name is"avadhuth" and even i work for similar customer service as a team manager and he doesn't know how to speak to a customer. I need the ecr mail id in which i can contact your ceo for having such an idiotic csa and useless service rep.

So, let me know who can resolve my issue asap. I am not willing to pay rs. 3500 for every 6-7 months for your poor servicing..!
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Oct 6, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2018
Voltas Customer Care's response
Dear Akshay,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Aug 31, 2018
Voltas Customer Care's response
Dear Akshay,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
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