[Resolved]  Voltas — Gas leakage problem

Address:Kanpur, Uttar Pradesh

Sir, I dheeraj kumar lakra purchased split AC 1.5T model vertis plus from Croma centre Saket, New Delhi vide IvNo. SLF02AO[protected] dated 18/05/2011. In the year of 2011, I feels that AC does not give proper coiling and I registered my complaint against this defect to customer care on 13/09/2011. After resolving i.e Gas charging, I have signed OK in the complaint book. But sir, in the next year 2012, I feels again this problem and same compliant was registered on 14/04/2012 and solved it. Sir, I, pursue your kind attention, why always this type of defect occurred repeated. Sir, still my problem as it is.. Sir, I am in govt department and my posting was held at any where of India. Presently I am residing at kanpur. Sir, I had registered my compliant for the same defect in the month of July 2014 and also tell my present location along with mobile no to customer care but unfortunately he does not updated my address and mobile number.Sir, my problem still remain and I am not enjoying AC facilities at my home. Sir, I request you kindly look after this matter and resolve this problem at the earliest. With Regards, Dheeraj Kumar Lakra T-2, B-888, B-Block, MIG, Sukhmani Apartment, Panki, Kanpur-208020 Mobile No. [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
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Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Dear Sir/Madam,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line. Thanks for your co-operation.

Regards,
Voltas Customer Care

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