[Resolved]  Voltas — humiliating experience with the installation team. the ac is not installed properly even after 11 days of purchase.

Address:

Gurgaon, 122001

Hi, i purchased a premium inverter ac 1.5 tonne from one of your authorized dealers in gurgaon on 31.03.2019. The serial no. Is 4552140a17hc06145. The product got delivered the same day and installation was booked for 02.04.2019. I got a call from the installation team on 3rd april that they will come on 4th (2 days delay already). But upon my insisting the team came on same day. 2 amateurs came late in the evening and they installed the ac. Upon starting the ac it started to show "e6" error. They literally opened youtube to check what the issue was but as expected couldn't solve it. They did not charge me anything and said that they will come again tomorrow as it was 11.45 pm already. Next day i got a call from voltas and i specifically told them what happened yet i got the message that my installation has been done successfully. After repeatedly calling the person in-charge of installation again he finally sent 2 different people this time on 07th april. They tried there best but seemed incapable of solving the issue. They also said that they'll come again the next day and they never showed up. Now like a fool i'm trying to contact the installation team but to no avail. It feels cheated and humiliated. If there is anything you can do i'll be grateful (Even though i paid for the ac, it feels as if i need to beg for your attention). Thank you.