[Resolved]  Voltas — inferior products by voltas

Address:

842001

After attending 2 previous service calls, again there is cooling trouble, where the technician has visited the site and claims that the 'condensor' is worn out, also the 'gas' has been leaked out added to it, the service charge. As the product carries a warranty of 1 yr, this attracts a total repair cost of about rs. 7200/- for a machine bought 1.25 yrs back.

I raise my concern over 2 issues:

1. I doubt the quality of product voltas is making. I had a similar problem with air-conditioner, where it gave cooling problems after 1 yr.

2. I also doubt the spares quality and technician/ service center capability to resolve issues.

After repeatedly attending to service requests the service center is not able to rectify the product. The product has a trouble-free life of only 1 yr, after which we have to shelve out money to get it repaired.

Please take this complaint seriously, because there is serious concern about the voltas brand ruining its image and market share.