[Resolved] Voltas — Issue with ac air filter

Balaguru P

Address:

Chennai, Tamil Nadu, 603202

I bought an AC from Voltas six months back and I'm not satisfied with the working condition of the AC.

With in a month from the date of purchase, AC cooling is not very effective and also got some noise from AC. I myself checked the Air filter on the AC which was fully occupied with the dust. So I removed and cleaned it. After that AC worked well for some days and in next few weeks I end up with the same issue, so again removed the AC filter and cleaned it.

Same issue was keep on repeating atleast two to three weeks once. So i fed up and registered a complaint with Voltas service center. A person from service center inspected the AC and did the same cleaning which I was doing. I explained him the scenairo and he made me to talk with the service center owner. I explained the issue with him and he was not responding well. He told me that I wont face the same issue again and he is asking me to clean the AC air filter once in two weeks which is abnormal.

Immediately after 3 weeks from the service date, I end up with the same issue again. I need a permanent solution for this issue. Cleaning AC filter once in two weeks is not suppose to be the right solution. I feel there is a problem with this type of AC. One thing I noticed is the Air filter is at the top of the panel and thus dust gets occupied easily.

This is my second AC with voltas and i don't get this kind of issue with my first AC. Also i used to clean the air filter in my first AC once in six months which is acceptable.

Request your immediate action on this and provide a permanent solution.

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Dec 25, 2016

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Voltas Customer Care's response Dear Balaguru P,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Oct 17, 2016

Voltas Customer Care's response Dear Balaguru P,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

Nov 10, 2016

Updated by Balaguru P Hello Team,

This is in continuation with the AC air filter issue I posted above. The issue is not resolved yet and request your attention on the same.

As per your instruction, I got a call from Voltas customer care(this time different vendor) and informed me that they will come and rectify the problem. Request no [protected] raised for the same.

As usual two persons from customer care came today (Nov 11, 2016) and cleaned the Air filter and told me that AC is working fine now. But my actual problem is different. I know the issue is because of dust occupied in the Air filter and I don't want to clean the same once in two weeks.

Problem is with the AC type which I'm owning now and need a replacement as a permanent solution. I don't want some one to come and clean the AC air filter every time I log a request.

Regards,
Balaguru

Verified Support

Nov 24, 2016

Voltas Customer Care's response Dear Balaguru P,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,

Voltas Online Team

Verified Support

Nov 24, 2016

Jun 02, 2017

Updated by Balaguru P Still my issue is not resolved. May i get an update on this?

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Comments

Rahul Ahlawat

from Meerut, Uttar Pradesh

In ac water leakage problem we face plenty of water together in room so check it what is problem my contact no. Is [protected]&[protected]

Voltas Customer Care's response, Oct 12, 2016

Verified Support

Dear Rahul Ahlawat,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [email protected].

Regards,
Voltas Online Team

Voltas Customer Care's response, Oct 18, 2016

Verified Support

Dear Rahul Ahlawat,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Voltas Online Team

Balaguru P

Hello Team,

This is in continuation with the AC air filter issue I posted above. The issue is not resolved yet and request your attention on the same.

As per your instruction, I got a call from Voltas customer care(this time different vendor) and informed me that they will come and rectify the problem. Request no [protected] raised for the same.

As usual two persons from customer care came today (Nov 11, 2016) and cleaned the Air filter and told me that AC is working fine now. But my actual problem is different. I know the issue is because of dust occupied in the Air filter and I don't want to clean the same once in two weeks.

Problem is with the AC type which I'm owning now and need a replacement as a permanent solution. I don't want some one to come and clean the AC air filter every time I log a request.

Regards,
Balaguru