| Address: | 609, Royal Pavilion, Behind RBI Quarters, Ameerpet, Hyderabad 500016 |
We have purchased VOLTAS 1.5 ton split AC online through Amazon on[protected] for Rs. 36, 290. Its specification as noted in the bill is Voltas 1.5 Ton Inverter 5 star split AC (185 V JZJT, R-32, White) B089D2666Q (SP185V JZJT001). Because it was winter we did not have occasion to use it till middle of March, 2022. When we started using it, we found that it was not providing effective cooling. Even when the temperature is set at 16, the cooling is in the range of 28-30 only. The compressor is continuously working but temperature is not reducing. We placed a complaint with VOLTAS costumer care No. [protected]. Complaint was registered on 6-4-2022 with SR No. [protected]. No body turned up. We had been calling them over phone and the response was that the technician would visit soon. We tried to raise another complaint; but we were receiving message that already there is complained and till such time it is resolved, new complaint will not be registered. On[protected], we could raise another complaint with SR No.[protected]. They gave the number of technician : [protected]. After great pursuance, the technician, Mr. Nadeem visited our house yesterday[protected], and said that there was no gas and asked to pay Rs 3500 for gas. When asked about warrenty, he said he would report to company and would act as per instructions of company. When the customer care was contacted again they pleaded helplessness and gave a phone number [protected], purported to be the number of Mr. Ravindra, Area Manager of Voltas. We tried to contact that number several times, but no body answered. I tried this number once again while raising this complaint; but there is no response.
The AC was almost not used ever since it was installed; but when we started using it in March, its malfunction came to be known. We are suffering the heat of summer and the company is not at all responding. Kindly do the needful.
Addepalli Lakshmi Jaya Bhargavi Was this information helpful? | 
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