[Resolved] Voltas — new air conditioner remote problem

karthick saradha

from Mancheral, Telangana

Address:

Mudichur, 600048

We purchased new air conditioner on last saturday. (24/03/19)... During installation we came to know that remote was repair. That service guy took all the proofs and photo and assure that he will replace within two days... But still now we didnt receive... We registered the complaint in purchase centre (Reliance digital) and also in voltas centre... They both not responding properly... Very poor service and customer care... We very much disappointed with that reliance digital centre and voltas service... Please provide the new remote or take your product and return money... Do anything as soon as possible...

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May 12, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Voltas Customer Care's response Dear Karthick,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Apr 09, 2019

Voltas Customer Care's response Dear Karthick,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Comments

Reliance Digital Customer Care

from Noida, Uttar Pradesh

Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.