Voltas — No response from Customer support (calls + mails)

Vikas Garg

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Dear Sir, I have registered a complaint of my Voltas 1.5 ton windows AC on 21-May-2014 with reference no. [protected]. Even after several follow-ups with customer support the problem is not solved (as of 13-June-2014). Everytime I reach customer support they say that they have added a follow-up and that's what they can do from there side. They give me a local vendor number who is not all reachable. I have even escalated the issue with the UPWest contact (Kshitij Gautam/UPBG/GAZ) but there also I am not getting any response. Kindly help. Regards, Vikas Garg

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Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Vikas Garg,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care