Voltas — No response from Service Centre

Address:Gautam Buddh Nagar, Uttar Pradesh

I have a Voltas 1.5T Split A/C. It is not cooling. For this I lodged the complain thru helpline on 29th May 2014. Complain no is [protected]. But no response received till the time writing this ie 3rd June . I also contacted twice Mr Tyagi Area Service manager Ghaziabad but there is no result. I don;t know what to do. It is better to go local persons
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Voltas customer support has been notified about the posted complaint.
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Dear Ashok Gupta,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care
I am sorry to say that the complaint has not been read carefully. Complaint no is already given in it. Please go thru. While accepting complaint contact details are collected, otherwise how your service person will make a visit or call. Little more seriousness is required on Voltas part and complaint should not be taken as casually. All the required details are available and even that you are asking. You are simply wasting time or delaying resolution.
Dear Ashok Gupta,

Sorry for the inconvenience. We are working on your complaint and will revert back to you soon.
Thanks for your co-operation.

Regards,
Voltas Customer Care
I am still awaiting the action taken. Today is 10th June 2014, how much more time it will take?

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