Voltas — No response to complaint

Address:

New Delhi, Delhi

Dear Sir, this is to inform you that I registered a complaint with voltas customer care 4 days back for a 2 ton window ac (complaint no [protected]). So far nothing has been done for rectification, despite several requests from my side and repeated assurances from the customer care number that thejob will be done on the same day. There appears to be a major disconnect between your customer care numbers and the service centre. One operator at the customer care even told me to speak to the service centre myself and gave me the contact number of the service centre. I find this approach extremely unprofessional Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest. If not, please revert to me so that I can get the job done from some other mechanic. Thanks