Voltas — No Response to complaints

Address:

New Delhi, Delhi

Dear Sir, this is to inform you that I registered a complaint with VOLTAS customer care 8 days back on 10th June, 2014 for a 1.5ton split ac (complaint no [protected]). Despite numerous requests from my side and repeated assurances from the customer care number that the job will be done on the same day the service guy came on 14th June 2014. There appears to be a major communication gap between your customer care numbers and the service centre. The service person who came to attend my complaint rectified gas pipe leakage as the problem. He assured to repair the very same day but he vanished and came on 17th June 2014 after repeated complaints.He filled the gas and said pipe is broken and needs welding which burned the wire. That burned wire caused electricity problems and short circuits. The guy refused to look into the matter and left . I find this approach extremely unprofessional and intolerable because of the negligence and unskilled kind of work done.Please forward this mail to someone senior in the hierarchy, so that this complaint gets dealt with at the earliest.