Voltas — Not providing free AC Service

I purchased Voltas Air conditioner with 5 year warrenty in January 2021. Now in April 2022 i am asking for a free service and they are not ready to provide the service. I called Customer care in December 2021 to confirm if they will provide the service after 1 year. They confirmed that since warrenty is for 5 years, the service will be done. Now they are not providing the service. Also when calling customer care, they are not even letting me escalate the request to seniors. I am having a very bad experience with Voltas.
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    +91 22 6665 6666
    +91 22 6665 6333
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    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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