Voltas — Poor product and service quality of voltas

Address:

East Singhbhum, Jharkhand

I am one of the consumers of Voltas product who bought a split type AC(2Ton) on 11/02/2013 having invoice no.9/13/15171 from National Electronics, Jamshedpur. After few days of purchasing, it had started troubling me like anything.In the month of April'13(13.04.2013) the "Gas changing" of the AC was suggested by Voltas service team and was executed accordingly, which could not resolve the issue.On 18.04.2013 the both units of the AC were removed and taken to service station by your team and fixed back on 25.04.2013 after repairing.You can well imagine how intensely a consumer can get annoyed by these activities when he purchases a new set of product and it starts delivering trouble within few days of purchase.Its not all, even after these we never got a satisfying performance of the product and we kept reporting the things to your service center(local) which counts not less than 6 times during these period.I am sure the voltas service team is being challenged hard by my case and they have no more options left with them.We had been suffering a lot with this idle AC in this scorching summer.After escalating the matter, the team voltas assured that they would take the machine for the final time and fix the problem.They took the machine on 28/05/2014 and refixed it on 31.05.2014.Just after few hours of fixing the machine, the fan/blower of the machine got stop at high speed.At medium speed also it started malfunctioning.We logged another complaint and mailed the matter to the customer support manager(Mr.Sanjoy Chakraborty).Mr.Manoj came to us on 07.05.2014 with the local service team voltas and started finding solutions with it.We expressed our dissatisfaction and explained him that we need a decision on replacement of the machine now. Mr.Sanjoy Chakraborty replied that they are not in position to replace the AC rather they will extend the warrabty period for just three months.