Voltas — Purchased Faulty Window AC with Worst Service

Hi Sir/Madam This is to bring to your kind notice that I have purchased Window AC (Voltas, 1.5 Ton on[protected] from Jyoti Electronics, Star Plaza, Meerut. Further, I would like to bring to your notice that after 3 months o[censored]se it had stopped cooling since then I was out of station for some work so couldn't lodge a complaint. Since it was covered under 1 year warrenty so on april 4, 2015 I have lodged a complaint (no # [protected]) to customer care about AC and then Voltas engineer who has visited against this complaint on[protected] has told us that the AC has gas leakage problem and promised me that he had fixed that but again after 2 days same problem happened. Since then I have been called to customer care 5 times but didn't get a single responce. However, I am very sorry to inform you that since that day, there was no communication from either the engineer or from the company. We have been suffering since that day as we are not able to use the AC which we have purchased after spending our hard earned money and also very surprised on the support from Voltas, for which the dealer had boasted and also promised to be the best in the country. It is also pertinent to mention that I have chosen Voltas Brand over other very prominent brands, as i am using the same in my Office (AESPL) and this kind of support will give bad name to Voltas brand as I will inform my colleagues as well as my employer about the problems that I am facing with the Voltas brand. Keeping in view of the above events, I request you to please replace the existing AC with a new one ASAP as I have no intention of keeping this AC which is faulty since the day I brought it from the showroom. Waiting for your reply ASAP. Copy of the invoice is attached. Thanking you. With Regards Pankaj Kumar 91-[protected]