[Resolved]  Voltas — service not provided (voltas split ac)

R/sir/ma'am

I have voltas split ac. I have requested so many times to voltas's athourised service centre to provide service but no response from the company side. My compaint closed without provide any service. My request no. Is [protected] dated on 21-06-19, 25-06-19 and 29-06-19.

I want to compensation for this negligence because company's duty not only to sell a product but its responsibility to provide service for a product and also depreciation of my ac due to not providing service from company on time. Till date no technician visit us for this purpose.

I request to you sir plz provide us relief.

Thank you

Sincerely,
Rajiv kumar
Vpo marwa khurd
Distt yamunanagar
Haryana
[protected]
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Sep 3, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
Voltas Customer Care's response
Dear Rajiv,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Jul 31, 2019
Voltas Customer Care's response
Dear Rajiv,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Comments

I purchased this ac 6 months back ..it worked for a month ..and after than winters came..not I started again summer's .and not it's not working..I done complaint several times.but still not my problem is resolved..2 -3 times person came from voltas to see the ac..but still not it's working.. plz look into this matter.
Voltas Customer Care's response, Jul 9, 2019
Verified Support
Dear Kunal,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Jul 17, 2019
Verified Support
Dear Kunal,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team
Ac and ac remote is not working. Automatically ac cooling goes down..
Voltas Customer Care's response, Jul 9, 2019
Verified Support
Dear Customer(ਪਰਮਿੰਦਰ ਕੌਰ),

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at [email protected] and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Jul 17, 2019
Verified Support
Dear Customer(ਪਰਮਿੰਦਰ ਕੌਰ),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected].

Regards,
Voltas Online Team

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