[Resolved] Voltas — split ac 1.5t voltas 185jy

aieio

from Vellore, Tamil Nadu

Address:

Mumbai City, Maharashtra, 400080

Dear sirs

We had purchased a voltas split ac as per attached details in november 2016.

We have been trying to contact voltas on [protected] /[protected] without any success.

We could conclude that voltas is interested in selling ac but not bothered about the utility of the unit to the buyer.

Considering this indifferent attitude, we had to depend on urban clap for servicing as the unit was not cooling.

We have been informed by the service personnel that there is a leakage in the aluminium condenser used by voltas which is of inferior quality and needs to be replaced by a copper condenser.

We would like to know :

1. Why aluminium condenser has been used instead of copper.

2. Can voltas supply spare condenser for the unit preferably of copper

3. If yes what is the cost.

I hope you will respond.

Regards

H dinesh rao
103/104 happiness
Citi of joy
Jsd road
Mulund west
Mumbai 400 080

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May 26, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

Voltas Customer Care's response Dear Dinesh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Apr 09, 2019

Voltas Customer Care's response Dear Dinesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team