[Resolved]  Voltas — subject: dissatisfaction with after sales services by your retailer

Address:

New Delhi, Delhi, 110096

To:

Voltas Customer Care

Sir/Madam,

I would like to bring it to your kind attention that I have purchased an Air Conditioner of Voltas 1.5 Ton Window, bearing Serial Number: 4011257B18CC03890 as on 19th of August 2018, from one of your retailers in New Delhi in the following address:

New Pankaj Electronics
Shop No: B-6, DDA shopping Complex
Mayur Vihar Phase-1, Pocket 1
Delhi-110091
(East Delhi)
Phone No:[protected]

In fact I am sorry to say that I am totally disappointed with the behavior of this dealer and the way he treated me after the sale formalities were over.

He had misguided me with an incorrect information, stating that the product I am purchasing is active with a special scheme of 5 years warranty that would cover replacement of all components including compressor, along with free gas filling in case of leakage.

He has simply handed over an envelope with a mobile No: [protected] to me, asking to send an SMS with the text WTA, from my registered mobile No: [protected].

I have messaged this text on the same day of purchase on 19th of August 2018 at 17:38 hours and yet not have received any notification regarding the acknowledgement or any information related to the said warranty scheme of 5 years.

The booklet provided along with the product is only detailing the usual warranty of 1 year for all components and 5 years warranty for compressor, which I would be getting upon purchasing any other brand as well.

What is so special about your brand? Literally nothing!!

I demand an explanation, as to why your retail dealer should be giving such bogus information to the customers prior to selling the products and simply ignore the queries after the sale formalities are complete.

Is this a healthy business tactic or he feels he is ultra-smart and the customers across the country are all fools?

I need an explanation from your end, else I shall be taking the matter to any level and length, no issue how much time this activity might consume.

Thanks and regards,
Venkatraman Ramaswamy
Advocate
Phones:
[protected]
[protected]