[Resolved]  Voltas — Voltas ac complaint last 6 months request number ::[protected]

Address:

tuni

I, Pavan Enterprises, Tuni, Andhra Pradesh (Voltas Dealer) writing this email on behalf of customer "Nani" who purchased Voltas Split AC from us and it is in warranty.

6 months back, AC started not working properly and I raised a complaint request ([protected]) with voltas service center which is located in Tuni. After that the support engineer visited the customer place and identified that the motherboard is having an issue and it has to be replaced with a new one.

Service center team placed a request for a new motherboard from the head office, after a few days they received a wrong product which did not match the customer AC model.

From that day to till date the customer did not get the support from the service team and they did not replace the motherboard. Customer is very unhappy with Voltas service and he comes to my shop everyday shouting at me and behaving rudely on this issue. He says he will go to consumer court or police station to raise his voice and pain with Voltas, but I convinced him that I'll talk to the higher command of the service station to fix the issue.

When I spoke with East Godavari Dist Service Manager ASM (Sureshbabu, [protected]) on this issue, Everytime time I call him, he says he will try to fix the issue, but there is no proper response. I asked the service head to provide an official letter that they will not support the products, But the service manager is refusing to provide a letter neither fixing the customer issue from the last 6 months.

Also i contacted Sales ASM Praveen ([protected]) to provide any support, but he also says he is not responsible for this issue and he cannot help anything here.

Last year, as a dealer I sold nearly 50 Voltas AC's, but due to the bad service and rude behaviour of the service team, this year I'm not getting motivated to sell any voltas AC. Not only me, all dealers in Tuni are unhappy with service and no one is getting motivated to sell voltas AC's this year.

As we all know, customers are god for any business. But here customer is crying because of the purchase of Voltas AC.

I request the voltas team to take this matter and help us to fix the customer issue as soon as possible.

Service Station Name: Cool Moon, Tuni
First contact at service station: Ramana ([protected])

Thanks & Regards,
Pavan Enterprises,