[Resolved]  Voltas — Voltas inverter ac

Address:	Mumbai City, Maharashtra, 400086
Website:	www.voltasac.com

Hi,

The complaint is in relation to pathetic service offered from voltas ac's to me, the only reason i bought the inverter ac was because of it's feature of low electricity consumption. I paid 40 k rs and my external pcb got spoilt in 1.5 years of buying it, when my pcb got picked i got a call from the service center stating that the repair cost would be 20k to which i disagreed and told them that there is no way i am paying them that amount as its the company's fault of creating such low grade products which give away so soon. After few calls from the service center to their higher management the component charge offered to me was 7, 500 rs. I agreed and they informed me that it would take a week to install it (This was after 15 days that they informed me so).

Presently it has been post 2 months i have still not received my pcb and all i get to hear from (Sunny sawant) the person in-charge there is that it would be done in in 3 -4 days time. It has been over 3 weeks since i have been hearing this from sunny but i have not yet received my "new pcb".

I was informed by sunny that my pcb was delivered to the go-down and the complete fitting would be done by[protected], this statement was passed on to me on the 1st to which i asked him to mark me a mail, he failed to mark me a mail and the fitting of my ac did not happen as expected.

On calling him today[protected] he informed me that the fitting would be done on[protected]. To this i got really frustrated and asked him to send me a mail confirming the same, to which he agreed and yet again failed to mark a mail for the confirmation that the pcb is delivered to the ware house and the fitting would commence on or before 09th september.

What i as a customer am frustrated about is when the pcb was delivered to the warehouse what is taking them so long to fit the component? And what irritates me the most is as a consumer why should i have to wait so long for delays. Its been close to 2 months and no concreate solution is provided yet.

Please help