Voltas Water Cooler, — INSTALLATION REFUSED

Address:

Kolkata, West Bengal

I ordered Water Cooler on Venus Appliance, Ganesh Chandra Avenue. The order is with installation which they quoated Rs.600/-This machine is for St.Stephen's School. The machine was duly delivered. When we asked Venus for installation they SMSed me a complaint number and toll free number. One Shiv Refrigeration contacted me but informed that company does not install water cooler and it has to be done by local plumber. MY question is why did Venus take installation charges? This is not expected from a company like VOLTAS. My complaint number is [protected].