[Resolved] Voltas — window ac button is not working

k22kapil

from Noida, Uttar Pradesh

Address:

121002

I have purchase my 1.5 ton voltas window AC 3 year back from sargam Electronics Faridabad and last year i take the AMC from Voltas and that time voltas give me Glaicer Services Faridabad AMC .
From 15 April 2018 onward my window AC Display is not working so on 17.04.2018 I log my first complaint on voltas customer care but till now it has not been rectified and I log 3 SR for the same, below are the SR No :-
[protected]
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Everytime I lodge a complaint, I get a message & phone call after which they cancel or reschedule it without my requesting it.
They ask me to register it again & the same cycle repeats.
So I log the Complaint in consumer forum (complaint no:-701802) and they suggest me for writing the email to volats and Glacier services but till now my problem is not resolved.
I am very disappointed with the service of voltas and never suggest to anybody for purchase any Product from voltas.

Thanks,
Kapil Saxena

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May 2, 2018

Complaint marked as Resolved

From 15 April 2018 my AC temperature sensor is not working so i log the complaint(18041721594) on Voltas customer care on 17 April 2018 and 18 April 2018 Service Engineer visit my place and do some temporary solution on the sensor and advice me for filling the gas on Ac compressor and same day close my complaint. After that i log second complaint (18042320440) for filling the gas in compressor and after three days engineer visit my place and fill the gas on AC Compressor and suggest me temperature Sensor is not working please co-ordinate with the Voltas concern team and replace the sensor . After that again i log a fresh third complaint (18042600236) on Voltas for resolved the Temperature Sensor issue but till now nobody will come for check this issue and closed my all complaints and i get the message from Voltas request cancelled customer reschedule. Last year i take the AMC from Voltas and that time Voltas Engineer give me the Glacier Services Company Faridabad AMC. 17 April 2018 onward daily i follow up with Voltas and Glacier Services but every time they told today we visit at your place and resolve your complaint but till now nobody visit my place. I already drop a email for both company for the same. Below are the Phone number of Glacier Services Faridabad and Voltas where i follow up for my complaint. 9899502897- Glacier Services Faridabad 9211569949-Glacier Services Faridabad 01207184680-Voltas 18004254555-Voltas I request you please take a appropriate action for my complaint and resolve the issue ASAP. Thanks, Kapil Saxena 8860028363

Voltas customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Voltas Customer Care's response Dear Kapil Saxena,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team