[Resolved]  Voltas — Worst customer support

Address:	Faridabad
Website:	voltas.com

I have purchased voltas 5 star windows ac on June 2021 from Amazon and registered the extended warranty as per instructions. I have taken all the services from voltas itself. 10 days back, I started AC and felt that it's not cooling and I have raised service request to voltas([protected]). I being an customer was expecting to get some call from service provider but that didn't happened. I made the calls to different people to finally reach service manager because mobile numbers coming in messages don't work and made him aware of my service request and asked to schedule the service. I also confirmed from him if my product is under warranty and he confirmed the same. Now 2 days back my ac got serviced and service engg confirmed Gas leak issue gas needs to be recharged. I asked service manager for its resolution as it was supposed to be done in warranty. This time service manager said that my ac is not registered under WTA so showing out of warranty. He asked me to drop an email to [protected]@voltas.com to get the product registered. I did the same and since two days I am still waiting for its registration and continously following up with teams to get this resolved. Best part is service manager making me fool saying that sir aaj aapka kaam ho jayega and now it's been 10 days. I am feeling like I did a blunder purchasing two voltas ACs with such a ridiculous and non sense customer support. Service provider don't even care about people problem. I have made more than 20 calls since the issue started and they don't bother.
Hoping that right people will understand the concern and help in resolving this ASAP.
Contact email - [protected]@gmail.com