[Resolved]  Voonik — Poor quality your product and color fade

Address: New Delhi, Delhi, 110075
Website: voonik.com

The kurti which i had bought from voonik, but sorry to say that the quality of the product is very poor. The color of the dress has come out in just one wash as it has been washed with some other clothes my rest of the clothes is also of no use as all the color from your dress material had stuck in my other clothes.

I want compensation of my dresses that is useless because of your product, otherwise i shall put the complain on consumer court. Waiting for the reply as soon as possible.

Replied by voonok

Dear richa,

We apologies for the inconvenience.

We regret to inform you that we cannot compensate as it has been used and the product is washed also.

Regards,
Team voonik

Order date - 9/5/16
Received date - 19/05/16

As per conversation customer care executive annpurna says that you can return or exchange within 15 days but neither i am returning nor i want to exchange the product i want the total loss as compensate that has been done by this product as all the color from the kurti stuck to my other clothes and they are of no use.


Registered no. [protected]
Contect no. [protected]
+4 photos
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Aug 19, 2016
Complaint marked as Resolved 
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2016
Voonik Tech Customer Care's response
Hi Richa,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.We are sorry to inform you that we are unable to accept your return request for order ID- R[protected] .The order was delivered to you on 19 May and our seller has only 15 days return policy. So you have exceeded the permissible return period.
Hope you understand.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.
 
1 Comment

Comments

As per our conversation with Mr. Sandeep Jain Voonik refund department according to him he said that my amount will be refunded and he asked me the details of my bank account the number from which Mr. Jain called me is +[protected], [protected]. But just now I got the mail that they are unable to pay my compensated amount.
If they are not going to do anything then why they are harassing us like that. Frankly speaking it is the worst material they are providing to the customer.

Dr. Richa Saxena

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