[Resolved] Voonik Tech — Asian shoes

Mansimar Anand

from Amritsar, Punjab

Address:

Ludhiana, Punjab, 141001

I am really disappointed for such kind of service. My order id is m[protected]-1.
The shoes i ordered was different and what i have received is different. The colour combination is not same and i want replacement or cash back. The size fit is good but do not get the desired product. Packing was good. But please help me. Kindly resolve my complaint at the earliest.

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Aug 23, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

Voonik Tech Customer Care's response Dear Mansimar,

As discussed over the call. We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Exchange of your product has been raised. The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the new product will be delivered to you within 7-10 working days.
If in case you face any issue, then kindly write an e-mail to [protected]@mrvoonik.com & we'll look into it.

Thanks and Regards.
Team MrVoonik

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Comments

Alinashaikh

from Kolkata, West Bengal

Hi, my voonik acount in credit 2000 and i want to transfer in my bank account so please process to amount transfer in my bank accout..

Voonik Tech Customer Care's response, Jul 27, 2017

Verified Support

Hi Alinashaikh,

If you wish to get the refund in the bank account, please follow the procedure to transfer credits in the bank:

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

For any further assistance, please write to us at help@voonik.com. We will get in touch with you and resolve the issue at the earliest.

Regards,
Team Voonik