VRL Logistics / VRL Group Complaints & Reviews

Hi VRL team,

This is my tracking number : [protected]. My goods were damaged during transit from malegaon to Vasai. The product had got wet and is of no use to me. The same had been informed the the staff at vasai office. In writing application was also been submitted but there is no response from your team in Vasai.

A video had been shot and submitted to the team manager. A written application with bill and the damaged amount.

I would request you to give me a response as it's a total loss due to drivers fault (as mentioned my vasai branch manager)

Please give me a response on it as soon as possible as it has been 20+ days not the matter.

Awaiting your response.

Regards,
Darshan Pore

I have reserved a ticket from kalaburgi to Dharwad on 8/11/22 for journey on 27/11/22 to my surprise I received a call on 26/11/22 stating bus cancelled I have no other option cancelled ticket and got Rs 20 deducted I have no option left at this 11th hour but to travel by taxi customer care also not responded positively asking me to approach Kalaburgi office this is highly regrettable

My parcel gwalior to vijaywada one town one month 20 parcels are delivered in vijaywada sir every pracel my goods are thefts her

We are completely relied on local transport companies for our logistic support.
Our current transporter VRL logistics warehouse Fasi Ali Jorhat branch, showing the same irresponsible attitude towards our losses accruing from their miss handling of our material, Goods thefts, harassing our receiving party, blaming us for their mishaps, creating our bad image and its ends with sharing our party details with competitor from where they are getting commissions in return.
This has been notified many times with local transporter agencies and in mail to their corresponding heads but they ignore or threat us not to send our consignments thru them.
Recent Event:
Date[protected] our bill SHN[protected]
BILL TO RADHA TEA PACKAGING UNIT SAWAIMADHOPUR 322001
VRL BILL NO [protected] DESTINATION KOTA (NEAREST VRL WH Location to delivery point chosen by VRL Booking office)
VRL KOTA WH called our receiving party on 12th Nov 2022 stating that booking mistake done by us while booking and now our party should arrange his own transport to collect the material with letterhead stating that this is our mistake.
Party paid double the amount for pickup with whole day harassment from KOTA VRL later he received material in bad condition with difference in actual Weight.
When we inquired in local Jorhat VRL office contact person Mr Digen he laughed on our misery and stared blaming us without even checking the facts. Threaten us not to send our consignments anymore thru VRL.

Date[protected]
BILL TO MR SOURAV KOLEY bill SHN[protected]
VRL BILL NO [protected] DESTINATION HAWRA
Bill to Mr Sandipan Roy bill SHN[protected]
VRL BILL NO [protected] DESTINATION DURGAPUR
This time 2BAGS sent to Sourav Hawara which billed to Sandipan Durgapur visa versa.

Date[protected]
Bill to EK PREMACHA CHAHA bill SHN[protected]
AS PER LAST UPDATE MATERIAL IS STILL IN HAWARA.

To whomever from VRL it may concern,

Our current transporter VRL logistics warehouse Fasi Ali Jorhat branch, showing the same irresponsible attitude towards our losses accruing from their miss handling of our material, Goods thefts, harassing our receiving party, blaming us for their mishaps, creating our bad image and its ends with sharing our party details with competitor from where they are getting commissions in return.

This has been notified many times with local transporter agencies and in mail to their corresponding heads but they ignore or threaten us not to send our consignments through them.

Recent Event:

Date[protected] our bill SHN[protected]

BILL TO RADHA TEA PACKAGING UNIT SAWAI MADHOPUR 322001

VRL BILL NO [protected] DESTINATION KOTA (NEAREST VRL WH Location to delivery point chosen by VRL Booking office)

VRL KOTA WH called our receiving party on 12th Nov 2022 stating that a booking mistake was made by us while booking and now our party should arrange his own transport to collect the material with letterhead stating that this is our mistake.

Party paid double the amount for pickup with whole day harassment from KOTA VRL later he received material in bad condition with difference in actual Weight.

When we inquired with the local Jorhat VRL office contact person Mr Digen he laughed at our misery and started blaming us without even checking the facts. Threaten us not to send our consignments anymore thru VRL.

Date[protected]

BILL TO MR SOURAV KOLEY bill SHN[protected]

VRL BILL NO [protected] DESTINATION HAWRA

Bill to Mr Sandipan Roy bill SHN[protected]

VRL BILL NO [protected] DESTINATION DURGAPUR

This time 2BAGS sent to Sourav Hawara which billed to Sandipan Durgapur vice versa.

Date[protected]

Bill to EK PREMACHA CHAHA bill SHN[protected]

AS PER LAST UPDATE MATERIAL IS STILL IN HAWARA.

Thanks & Regards,

We have booked 2 carpet delivery by vrl trasport narayana, after that they make computerised slip and gave to our person but by mistake it got lost by our person so we sent our boy to vrl transport narayana for duplicate copy they denied to provide it they asked for lr number which is written in booking slip, I want to ask them when its lost so how we can give lr number.they have just refused to any help please look into this matter asap

LR number:[protected], booking from Ludhiyana to anakapalli but i need cang to tuni . Please do needful .

I'm asking about my booking itam . But anakapalli branch person reply very careless and talking rudely . I don't know why. ?? Even he can't Given information why him . Worst experience...i had

[protected] I booked in Bangalore still now I didn't get any despatch or details about my delivery
I call to Madurai branch they said past three days you material in kappalur but now they are saying from Bangalore it self is coming tomorrow you get delivery
Last three days I get wrong information

Dear Team,

I would like to raise a concern regarding the bus delay of minimum 1.5 hours everytime I travel from Bengaluru to Athani.

Today I traveled from Bengaluru to Athani... And dropping time @athani is 7:30AM

But bus is still @Ankali at 7:30AM.
Even my last time travel there was delay of 1.5hours.

Booking numbers(PNR):
29019592
28940228
28888123
Etc.

I always travel in VRL and always its getting delayed
If that's the actual time of travel then PLEASE UPDATE THE TIMING IN VRL BOOKING APP.

In Nanded our consument are daily coming I send our auto wala give doc no & company rubber stamp give send in vel office the manager so anna he no take parsal he says matril was not comming i am not office i give tomorrow later was go to delivery and not co optrare

I sented a courier from Delhi qutab road vrl branch to chalakudy in 26/09/2022. It is not delivered till today.
I raised many complaints and i never got an proper reply or solutions. It has been more than 3 week's and i need the product immediately. I will provide the lr number below. Please resolve the problem immediately

L R number : [protected]

DATE OF INCIDENT 09/10/2022

CUSTOMER NAME ; Reliance Retail Limited, incharge of Officer Mr.Anil, ph # [protected]

our customer received consignment under damage condition .The boxes which contained gift papers, ribbons and other goods were damaged and looked as if they were broken and wet in transit due to improper way of handling of the goods . due to that we have a loss of 2, 55, 180/- worth of goods.

Request for a compensation for loss occurred due to mishandling consignment

Bangalore supplier detail : Scribbles Enterprises
Naveen K, Accoutant +91 [protected] bangalore

Hello Team,

This is regarding LR number [protected] for which wrong parcel was delivered to us instead of our parcel. Our parcel is still missing with no update from VRL side after contacting several times.
Request you look into this on priority as this parcel was urgent one but due to your your irresponsible behaviour we faced lot of problems.
Please refund our money along with the interest for the product and delivery charges if you can't get our parcel.

Awaiting your quick response.

Thank you
Prakash
YOGA-NATION

Sir . aginst is takling with mobile and two wheeler mumbai to mamdabad. booking . rs-2500. but he is invoce send to 5940. and loudly taking . so kindly action sir.

Dear Sir/Madam,

Our Customer Has Booked 2 BOXES From SOLAPUR TO BANGALORE BRANCH Against LR NO:[protected] DT:[protected] TOTAL 2 BOXES But They have Delivered Only One Box on[protected] and Another Box they have Misplaced and also VRL PEOPLE Is Not Giving Clear Response For this Issue.

Please Help to Deliver the MISPLACED BOX Immediately Or Else You have to Bare the Demrage Charges.

Kindly Do the Needful.

Waiting for your Early Reply.

Thanks & rgds
JINANICA TELECOM PVT LTD.

I booked a parcel from surat to nellore on the date of 1-9-2022. Even, the transit details also not showing properly the conginment no. is [protected] . So, please respond on this ASAP and let me know, when the goods will be delivered to nellore...

Thank you..

I booked a parcel from Delhi to Nagercoil on 27/9/2022. They said they will dispatch on 29/9/2011. They said delivery to you on 5/10/2022.But till 3/10/2022 no dispatch from Delhi.I called the delhi branch where I booked and asked and they said it arrived in Madurai. When I called Nagercoil branch and asked, they are in Delhi. They still say dispatch is not available.Even after looking at the track id nothing is visible. Even after asking delhi branch they did not say anything. 5/10/2022 If I don't receive the parcel more problems are coming. Give me a solution.

We had booked our material on date 24th September 2022 from Kalamb to Vapi (VRL Branch ) office & Today dt.03/10/22 we wanted to rebook the same material to our client’s address as usual firstly we release the material from collection office by paid the amount as same bill given by VRL Staff whose name was Mr. Pawan Kumar Tiwari (Emp Code-58312, Disg. D.O. Incharge). Further, the staff sitting in booking office has told me that we already paid the hamali charges rupees of 87/- mentioned in the receipt so, you no need to pay the extra charges for moving the material from collection office to booking office. After then Mr. Pawan Kumar tiwari told us that your material will not go to the booking office unless you will not pay extra Hamali charges. I agreed to pay that extra hamali charges to them but they are not giving any receipt for that amount. Also, Mr. Pawan Kumar tiwari was behaving ruddily & not much cooperative. Mr. Tiwari is taking extra money from the people by collaborating with the labor on the name of hamali charges. Also, one of staff was saying that what we are said is the rules & it is above of the Indian constitution.

My question is that...If Hamali charges is added to once in original receipt then why VRL charging extra hamali charges ?

If there is any kind of charges applicable then why they are not providing GST bill for that services ?

This above parcel was booked from panckula to madurai on 8/9/22. Three packages were booked. Only two reached the destination on 20/9/22. One parcel not received till 28/9/22. When asked they said they have no means of tracking said package and we were made to wait for four hours. Then we were informed to go and that they will inform when the parcel reaches destination. But no information regarding parcel. Please help