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Updated: Nov 6, 2025
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VRL Logistics / VRL Group reviews & complaints page 28

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R
rd auto
Jul 20, 2021
Sep 2, 2024
This thread was updated on Sep 2, 2024
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Address: Excellence hyundai,pimpri-411018

Very bad experience with this service we had couriered material but during transport it has been damaged badly and whole box wet in rain, bz of it customer not ready to accept material and that material is high rated, poor service not even customer support.
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    Thiru1979
    Jul 20, 2021
    Sep 2, 2024
    This thread was updated on Sep 2, 2024
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    Re: LR No.1049947684 . Goods damaged in transit.

    Dear Sir/Ma'am... I have sent an email regarding the above mentioned LR number on the 8th of July. My client in Ahmedabad was visited by Mr. Pravin Kumar but until now there has been no offer of a solution to my complaint. Please do the needful at the earliest.
    Thank you
    Thirumoorty.P...
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    Awning Delhi manufacturers
    Jul 19, 2021
    Sep 2, 2024
    This thread was updated on Sep 2, 2024
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    Address: Mundka

    Very bad behaviour all staff
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      Gautham Dhayana
      Jul 19, 2021
      Sep 2, 2024
      This thread was updated on Sep 2, 2024
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      Address: Madikeri. 571201

      [protected] is my tracking ID. As per the tracking details today morning I could see the consignment at my nearest destination Madikeri which is 30km far away from my home. After I travelled towards logistics they denied to give me the delivery and also there was a rude behaviour by the executive saying "That if you want the consignment you yourself has to unload and take it" this is not fare. Unloading 45kg order by a customer. This didn't happened anywhere till now. As per my knowledge this is the first time I am seeing a executive saying a customer to unload. There after again he demanded for the ID card. For that again I need to travel back 30km to my home and take the order. It costed me more than 1k.
      So, I am moving towards media and consumer court for the justice.
      Aug 21, 2021
      Complaint marked as Resolved 
      VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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        A.s Review
        Jul 17, 2021
        Sep 2, 2024
        This thread was updated on Sep 2, 2024
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        Address: Shop 24 Shahid Smarak Complex G.e Road

        I book goods from coimbatore on 30.06.2021 to raipur i get goods on 10/07/2021 but goods have been exchange .My material went to kolkatta please resolve my problem
        VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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        my l.r no-[protected]
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          Harin Gadewar
          Jul 17, 2021
          Sep 2, 2024
          This thread was updated on Sep 2, 2024
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          Dharani pharmaceutical
          Adilabad
          504001 telangana

          Hear vrl they are not accepting cheque below 10000/- bill value they are telling this is the rule of company we won’t accept cheque below 10000 value
          Is this is the service we get through vrl
          So we will swift our services to other transport
          VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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            Prakash3fx
            Jul 16, 2021
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            Its for Kerala kollam location but even after 06 days its not delivered. On tracking page its still showing in salem Hub that too updated on 13 July. Pls expedite delivery
            VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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              ami care
              Jul 15, 2021
              Sep 2, 2024
              This thread was updated on Sep 2, 2024
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              Resolved

              Address: R.K.Enterprise. Unit no. 2, Hiren industrial estate, Mogul lane Mahim West, Mumbai - 400016. 8779818208

              The service of VRL Transport is pathetic. We had booked 6 nos of parcel. Weight 80 kg. In LR receipt they have mentioned weight 250 kg which is inappropriate, and they h've charged such a huge amount just for 6 boxes which is 80 kg. While having telephonic conversation they said we charged according to the weight of the box. After booking the transport they h've charged according to the size of the box which is irrelevant. I'll recommend you all please never avail this service. i h've shared reference LR RECEIPT.
              +2 photos
              Dec 17, 2021
              Complaint marked as Resolved 
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                Aman Belamkar
                Jul 15, 2021
                Sep 2, 2024
                This thread was updated on Sep 2, 2024
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                Address: NCM HUBLI KARNATAKA

                Worst service
                No proper communication
                No response
                Late Service
                VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                  srikanth epuri
                  Jul 14, 2021
                  Sep 2, 2024
                  This thread was updated on Sep 2, 2024
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                  The service in Vrl transport, clock tower nalgonda is too worse.

                  1. The person is taking more than one hour to give my bag.
                  2. The person is charging more money on top of transport bill
                  For eg. Bill - Rs.410, taking - Rs.500
                  3. The person is very rude and talking bad words. He is telling that i can tell to anyone and he is not bothered about it.
                  4. He is constantly telling to change the transport i dont know why

                  There are many problems apart from this but these are few which i need immediate action

                  This is not the first time i am facing the issue but now i lost the patience and giving the complaint.

                  Solve these issues ASAP otherwise it may lead to severe action.
                  VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                    M
                    MERLION LIFE SCIENCE PVT LTD
                    Jul 14, 2021
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                    Consignment No: [protected] dated 05/07/2021.
                    VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                      B
                      Bhatrohi
                      Jul 10, 2021
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                      Booked non AC bus but they forced me into AC bus

                      I am traveling right now on July 10th 2021 from Bangalore to Dharwad. I had booked Non AC bus as I can't withstand AC bus travelling. But even without informing, they got me into AC bus which is pathetic. How is VRL's service so pathetic? Also there is no washroom in Yashwanthpur VRL office where our pick up van dropped us 2 hours before our actual bus finally reached. What action do you really take from these complaints?...
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                      Generimart
                      Jul 9, 2021
                      Sep 2, 2024
                      This thread was updated on Sep 2, 2024
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                      Address: N11/E-HUDCO,AURANGABAD

                      I got 1 box short from lr. No.[protected] dated:06/04/21. Today after 3 months i still didn't get that box even after contacting vrl office and godown here in aurangabad, maharashtra.

                      This is 3rd time, this happened. Boxes short from the lot should be delivered by time. Material like medicines have their expiry date, that shouldn't be kept for long. Injectables should be kept cool.

                      Please look in this matter.

                      Please check the material and contact on below mail.

                      [protected]@gmail.Com
                      no:[protected]/444
                      VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                        N
                        novatrade
                        Jul 9, 2021
                        Sep 2, 2024
                        This thread was updated on Sep 2, 2024
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                        Sir,
                        We did not get our material till now . No one is picking the phone, where is our product we don't know. Please deliver our product.

                        Material send from Chennai on[protected] till now no idea where the product is ?

                        LR no:- [protected] ( chennai to palarivattom )
                        Receiver Address : Novatrade Print solutions Pvt LTD
                        May first Road, Thammanam, Ernakulam-682032
                        Mob:- [protected]
                        VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                          Asthalaxmi Metal Corporation
                          Jul 9, 2021
                          Sep 2, 2024
                          This thread was updated on Sep 2, 2024
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                          Address: Vellore

                          We had booked 3Nos of parcel, But we received only 2Nos. At Receiving Office no body responding properly..
                          My LR No.[protected].

                          Please do needful, Further details please contact.
                          VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                            R
                            Raviraz6666
                            Jul 8, 2021
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                            I am traveling to banglore on date 08.07.2021 in BusNo:KA25C5012
                            Sleeper coach upper class sheet 11 12, there is no window glass, , ,
                            Worst experience in VRL..
                            Full night i can't sleep ...
                            Full heavy Air coming inside ...
                            VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                              Y
                              Yash distributor
                              Jul 8, 2021
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                              Lr no. [protected] - phalgun fashion
                              lr no. [protected] - surya fabs
                              parcels being sent on[protected] & reached bellary on[protected]. Cc attached
                              but the person is saying to the party that he'll not deliver the goods & neither picking up the phone.
                              Numbers we tried contacting are [protected] & [protected]
                              please help us with it.
                              [protected] is my bellary party number
                              [protected] is my no. Yash distributor hubli
                              VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                                R
                                Ravi okhani
                                Jul 8, 2021
                                Sep 2, 2024
                                This thread was updated on Sep 2, 2024
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                                Resolved

                                Address: Bldg no 14 kswc bldg bamboo bazaar new sayyaji Rao road mysore 21

                                Way bill no [protected]
                                Booked before lockdown wen diesel rate not been hike and from u r office they had taken a storage and extra rent
                                So how it is the procedure of your rent

                                Minimum it will cost me at 450/- per bundle
                                For two bundles 950/-
                                But now u have taken 1900/-
                                +1 videos
                                Aug 12, 2021
                                Complaint marked as Resolved 
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                                  Divya B S
                                  Jul 8, 2021
                                  Sep 2, 2024
                                  This thread was updated on Sep 2, 2024
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                                  I've been asking them since from past 5 days, ter is no proper reply and response too... It is clearly mentioned the office address on the parcel but they delivered to some were I told to pick it up and deliver to office no reply from any one... Very very disappointed...
                                  VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                                    Pkthsr
                                    Jul 7, 2021
                                    Sep 2, 2024
                                    This thread was updated on Sep 2, 2024
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                                    Address: Bangalore

                                    I have sent courier on 30/06/2021 still my courier not yet reached
                                    VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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