VRL Logistics / VRL Group Complaints & Reviews

I loss my led tv sets 55inch 4k, 43inch 4k tv panels cost 120000.. Vrl transport is crack down my both sets. Totally vrl logistics is responsible for that. Because purpose of led sefty l made wooden case and frame with double carton and bullets wrap #. Vrl guys no manners of customer property. It's very bad transport company. I ever seen. If there my issue doesn't solve. I will totally spread my situation on social media and broadcasting media. My order lr - [protected].

Sir with great disappointment i need to inform you that a staff member of vrl logistics located at tirupur valipalayan branch mr mahendran
Is misbehaving and disrespecting clients on a regular basis.
Have absolutely no manners and dignity to talk to clients and infact tarnishing the image of vrl logistics by misbehaving with clients.
I had asked to make a bill with pass and he has made a mistake now asking us to pay for...

Our supplier had despatched on[protected] with
Lr no.[protected] two parcels one with wooden box and another with carton box packing
Above parcel we had received on[protected] cr no.[protected], but only one wooden box was available and the other carton box is missing
We had taken the wooden box after assurance from your local office that it will be tracked at the earliest
We request you to take the necessary action and help us in getting our material at the earliest possible
For ss systems
P. K. Sasikumar
[protected]

I am travelling VRL logistics from Ugar Khurd to Bangalore, in the ticket they have mentioned for one person 20 kg luggage is allowed. I was carrying 10 kg luggage they charged me 120 rupees as luggage. Even though I have less luggage, they don't any dimension standard or weighing machine simply they are charging blindly. When asking driver started abusing me in vulgar language. My ticket reservation number 15543526. Please check the ticket details and luggage receipt

Lr#[protected]
Ordered from nashik to gajuwaka, the person from vrl wrote it as visakhapatnam. Ur logistics team dropped the material at main city. I have paid additional 600/- for bringing back the material!
Why should i pay for your faults?
Respond immediately to avoid this message reach to public grievance addressing ministry of consumer affairs!

I have been using vrl transport from last few years for my material from mumbai, telangana and combaitore.
And each time miscilinious charges they are adding on is increasing to great extent.
No set up rules and regulation.
One of the worst transporation group.
However their bilty charges may be fixed but fixed at very high price.
If there is any regulation for this.
It should be checked and regulated....

I booked a parcel from ludhiana to ajmer on 13/02/2019 (Lr number - [protected]) containing 14 pieces of textile shirts (Invoice no.-gst-316). Value of goods was 4672.50. It went missing from jaipur branch but after 22 days even no response from jaipur branch and ludhiana branch. Jaipur branch person told us to apply refund in ludhiana branch and ludhiana branch employee not agree to register complaint by saying that jaipur branch is responsible for the lost of parcel.
It must be clear that which branch needs to proceed with the refund issues but the employees of both branch are not agree to take responsibility and misguiding the customer although we are regular customers of vrl logistics.. Please initiate the possible action at earliest.

We are from nellore went two times for delivering stock but they didn't respond that once strike is going and again stock is not here shifted to other place will come like that now again went for delivering they are telling to pay demarize, this is not fare they are not responding correctly and the office is so much distance from city almost 10 km away waste of time for sending hamalies 2 times and return back and bales also in opened condition by shifiting them one place to another place and again to godown by them, please respond immediately and do favour, we are customers science from past 20 years
Thank you
Contact:[protected]
[protected]@gmail.com
Nellore

Hi,
I wanted to let you know that very worst service has been provided by vrl packers and movers hyderabad named vikram chauhan. Www.vrlpackerssmovers.in
While having a discussion on 2 march, he provided me the final amount after having long conversation with him.
And today on 3 march they picked my household luggage, after that he send me a bill with increased amount,
After speaking with vikram chauhan, he is telling you don't have a choice other than to pay it.
I am writing this review even though my luggage is in transit which is going to get delivered on tuesday march 5,
I tried to reach multiple people but everyone is pointing to reach him, but he is the person who is not valuing customer.
I paid some amount to paytm number named rajeev chauhan, i tried to escalate to him, but no use.
I don't want to use any service from vrl in future and i would not recommend to my dear one's. I taken wrong decision by choosing this transport, i thought it is reputed one and got misled by the brand name.
I did not see any professionalism, it is worst than local packers and movers.

My bill no 248. Cn no: lr 219-s2.
I have been promised to get my good delivered today. I am in contact with hyd and bangalore office this whole day almost made 20-30 calls. Driver says he is drunk and can't deliver. I am so upset with inconvenience faced. I can't even express in words. I will never recommend vrl service to anyone with this worst ever experience.

Made complete payment and have to stay without my stuff with family.

My parcel booked from nagpur to chitoor lr no [protected]@1 on 15th october, parcel will not be despatch at chitoor after enquiring 6-7 times answer parcel will be by mistake of vrl has been at salem office, so much times i’m asked for the parcel deliver me at nagpur so many but no any results, and also i complain in written to vrl logistics but no any reply

Dear sir,
The company has charged 7620 rs for 8 bundles of actual weight 300 kg. The company new manager of bhopal also behaving rudely regarding the price issue.
Where the other transporters have charged 2000 rs for same goods from same destination, the company have charged me rs 7700, also my vendor have told them not to pass goods from indore, the company manager have not changed the bilte till indore, after my vendor have filled case regarding this issue to company, the company has not given response. Now they are charging demurrage charges also which is costing nearly 4000. My request to company head office, after your manager have filed such huge mistake and mental loss to both vendor and customer, please remove him from his post. Also negotiate the amount for demurrage and transportation cost. Also filed a case against manager and recovered approximately for your goodwill reputation and customer loss.
I hope you will take a huge step against manager and also forgive all the demurrage and negotiate transport amount of goods.

Sir,
We diamond tarpaulin company from davangere, would like to bring to your notice that the incident happened this morning with us in vrl davanagere kr road, we regularly get materials from other states through vrl and this time they are not confidential about our consignment, they just informed to other dealer about our materials arrival with photographs, in fact i have the proof. I’ll let you know the lr no. [protected]. Please check the details and address the issue. We have trust in vrl logistics.

Regards
Diamond tarpaulin ([protected])
Rmc link road
Davanagere

Travel details

Name : vaishnavi pisipati (Ph [protected])
Start point : 5.30pm (Lakdikapool)
Expected reach time : 8.00 am (Margao)
Original reach time: 9.00 am (Amidst no where, 60km from margao)

Other than extremely rude driver whose reckless, irresponsible behaviour was at peaks, the bus broke down at a random place. All the passengers waited patiently for a couple of hours for the driver to call for some help from the travels. There was no way other than leaving that place, few of the passengers went to the nearby village to get some help and booked for private vehicles to reach our respective journeys which cost us as much as the bus ticket amount and reached the destination at 1.00pm. This is highly unacceptable behaviour and the kind of trauma the passengers went through was uncalled for. This situation could have been handled very perfectly. I would like to claim for a 100% refund of my ticket amount rs 1000 booked from redbus.

Honda Activa 3G Two Wheeler was sent to Bangalore from Delhi on the basis of Door to Door. There was not only inordinate delay in delivery (12 days against promise of 4 days) but also It got delivered in a very badly damaged condition, (picture available), also the helmet sent with the vehicle was not delivered (acknowledgement from the delivery boy was taken). Upon enquiry, I am told that there will be a call from Bangalore office, Still waiting for that since 3 weeks. No action taken by the company in this regard sofar.

Worst service provided . My pick was scheduled at 8:35 from Electronic City to Anand Rao circle I Waited for 45mims for pick up bus, I tried calling the vrl office and all I could connect to is “ this number is under configuration “ later the bus which arrived was with different number which I was not informed of and thr was no place in the bus to sit it was sleeper bus. Now who is responsible for the safety waiting 45mins on road not getting prior information of the change of pick up bus..

Dear sir
We book a material from bawana to thrissur kerala. As per commitment vrl staff (Bawana) that if we loaded material in cargo vrl material will delivered to customer 4 to 6 days. We booked material on dt-23/01/2019 gr no-[protected].
But material not reached yet. Party pay six rupees extra per kg because the material urgent for him and party regularly asking us for material updating that when will be reached material but we have no answer that.
Very bad service...

Today 1st feb 2019, i collected my parcel from vrl office. The packing was broken amd 2 materials are missing from d box. I had conveyed d matter to parcel sender.
Also d person who sits on counter, asked me to pay rs 50 as unloading charges. I told him that i had already paid all transportation charges and have bill for d same. Then he didn't say anything but aftet sometime a person came and said he is not able to locate where my parcel is kept... Again after 10min another person came and told he found it... But paking was broken.

My consignment no.[protected] & [protected] was booked on 30th dec 2019 from mumbai khand bazar to hyderabad kukatpally but till now its not reached to hyderabad tpt
I had talk to hyderabad kompally office and they update my parcel document only came to hyderabad on 02-jan-2019 but parcel not came and they are tracing where it is?

Could you please trace my parcel and its very urgent

Vrl - plot no 09, megharj layout, behind, jalaram tyres, nagpur wadi-440023 nagpur maharashtra contact number : [protected] is not reachable. Sms says to contact on this number, but phone is not working. It is very difficult to contact and understand the address, office working hours and time of taking delivery of the parcel arrived at the given location