VRL Logistics / VRL Group Complaints & Reviews

Sir
My dad shri chidanand manahalli had made a courier from your service centre in bijapur opposite blde medical college near old vatsalya hospital. To my address ie to bagalkot. And the 30 rs is being collected by ur officeman. For the service. And it is being said that we will receive the msg. Immediately. No receipt is given for the fees collected.
My question is y don't you people give the receipt for fees collected.

Need a reply
Regards
Rakesh manahalli
[protected]

I umesh kumar agarwal, partner m/s nidhi lights, nizamabad, had purchased electrical goods from vasu electronics, delhi.

The party has booked the consignment through vrl logistics ltd. Mor sarai branch of delhi for delivery at nizamabad vide lr no.[protected] dt.[protected].

The actual weight of the consignment of 2 cartons was 73 kgs. But, the transporter charged for 270 kgs that too on to pay-priority basis in spite of asking him to book on general with pass basis thus inflating the rate and amount for rs.4, 113.

On arrival of the consignment, i contacted the company on their helpline number and was told by their operator that the charged weight is too high, but we are unable to initiate a refund as there is no such policy of the company.

My humble request is to initiate a refund for the excess charges.

Dear sir,

Please anyone replay by on below mail,

Since i have not received my percel still

Package is taken on 31st oct (Attached vrl slip)
Lr given on date of 2nd nov (Attached lr)
Package dispatch to wrong address (Which is banglore it's suppose to be davangere)

I have clearly told that i will not pay any extra charges or charge for banglore to davangere charges

Rds,
Indian fashion
Athikh
[protected]

Note: forwarded message attached

— original message —

From: "athikh" [protected]@rediffmail.com
To: [protected]@vrllogistics.com, [protected]@vrllogistics.com, [protected]@vrllogistics.com. Dvgdo
Subject: awb #[protected] send to wrong place by vrl office ahmadabad

From kalpana fragrance
Bangalore
Dear sir
We had sent a document to Kumta from Bangalore wide way bill No 27639226 dt 30.10.2018, bit it's not delivered until now,
I shaved complained several times to VRL customer care and also to VRL kumta but of no use we did not get a proper answer nor our complaint was cleared rather they were telling lies that it was deliveredbon 02.11.2018,
What kind of service is this
I am going to CONSUMER COURT
See the problem is cleared soon

Awaiting for your proper action in the matter and reason for this type of worst and irresponsible service,
My phone Number is [protected]

Consignment no.[protected] reached your yelahanka office. For loading small box to the vehicle they charged rs.300. And no bill or payment receipt for the payment made.

The labour charges for loading is more expensive than transporting the consignment.

No prior information about loading charges. We send the vehicle to pick the consignment and he did not had money to pay the loading charges.

Again we sent another person with cash.

Please ensure that there should be some clarity in your charges.

All the movers and packers are thieves. But this one is worst. 1st they will evaluate your stuff give the low quotation and make you agree. Once after you make them pack and load they send you and e-bill which will cost you more than what you could ever imagine.
The goods they have delivered are damaged. My car's windshield has been cracked. They made many scratches and dirty car even from inside. They stole the it i rod and petrol from car. Stupid service. Stupid people.
Take everything in written before dealing with such people.

I am having LR no : Lr no [protected] having 7 box VRL dated 13.10.2018 from then i did not got my parcel when i got sms to collect material i reached at location with person and rickshow they are telling we have sent material in our autorickshow if so why your wasting my time petrol and money why u sent sms to collect material i[censored] want to send by your auto.
Second thing after spending whole day at evening 6.30 i got call from vrl rickshow that we have only 6 boxes and 7 box is misplaced and gone to akola we cant give 7 as u have to wait till next week as i have to supply my parcel to parties and hospitals i have taken 6 boxes almost 10 days now and taken all transportation charges though not given 7 box still not given taken full charges and till now not given my 7 box.
So 3 rd class company sent so many emails to vrl head office email address so 3 rd class every time i am getting same problem they are doing dictator ship and irritating customers and wasting there time money and also hurting a lot by talking rude pls take actions against them i have email record when ever i sent emails with complaint to head office so 3 rd class company.

It's to inform you that vrl logistics at kottakal was very much irresponsible to goods handling and service to the customer
One of my box reached kottakal hub then even after 15days they didn't call me or else to my office also even though at least 5 times in a month we are having a shipment through them then also these people are behaving like this means then what should be their response to the one time customer any way i concluded by saying that their staff at kottakal was not even know to behave properly

Hello,
I am vishal jadhav from parli vaijnath, my consignment number [protected] is booked from faridabad on 13/10/2018. Today i have msg from vrl that my consignment is reached but when i am go there but they said me that your delevery is short. Only 1 packet is reached here out of 4. They said 3 packets are don't know where they are.
It's very bad service from vrl.
I want my money back and goods. Otherwise give me the all money of goods.

Hello sir,
I have courier the material on 9th of this month and it has reached to city of the party/receiver place but didn't reached to party. It is in coimbatore tpt but from their it didn't despatched to main city of the party. We think that vrl is a fastest and safest transportation for goods but it's proven wrong. We had good faith on vrl transportation. It's a request to do the needful asap.

Thanking you

Dear Sir/Madam,

We have booked a shipment for door delivery from secunderabd to Mahipalpur Delhi, At the time of booking the Vrl people said that it will take 5-6 days for the delivery . Since Last 4 Days the status of the material was showing as "loading to bilaspur", when we spoken to the concern person at bilaspur he was saying that the delivery will be today., But as per your Hyderabad branch personnel the material would be delivered by 11th of this month. As a reputed Logistics company we have put in the material first time taking reference from others now we feel we have done wrong. The Material is still lying in Bilaspur.

Now day after lot of phone calls and our personal visit to your Hyderabad branch they informed it is moving to Dwaraka nagar and it still takes 2 More days to reach the client .
But actually the material should reach Mahipalpur on 11th of Oct and today is 16th Oct, now they are saying it takes more two days time. We are already on demurrage period with the customer. Kindly see that it is reached today or latest by tomorrow morning this is a request.

Please do the needful .

Our lr number is [protected] in vrl logistics, our material was despatched on 4.10.2018 from new delhi. The material is lying in chennai for almost 3 days and the person from ranipet has asked chennai office to hold our material at chennai itself. We regularly book our material in vrl logistics but incident shows irresponsible attitude from vrl ranipet.
Kindly look into this matter and do needful

I hv booked goods from ambala to pune pisoli tpt on 6th october 18, lr - [protected]. It was supposed to reached us on 13th october. But goods are lying in bilaspur delhi tpt from 9th oct onwards & still not forwarded to pune tpt. I hv contact concerned person but all goes in vain. No one is taking seriously. Will it be dispatched or not?
Regds,
Neeraj singh
[protected]

Dear sir,

At sindagi customer handling staffs behaving very rudly and using non sense words to customer, when i asked timing he is telling its our wish, who is asking you, i am very disappointed by them simply they seated my time

I request, pls look who can behave properly with customers

Regards
Danesh
[protected]

My lr:- [protected] was dispatched from kollam to nagpur on 3/10/2018 after calling your office in nagpur they don’t pick calls when they pick they tell us to call after 15 mins and after the said time again they don’t pick calls, it looks like your services are worst than the govt service providers.. It’s a shame such a big name has no customer service..

My lr number [protected], which is booked in terms of next day delivery. But still it is not reached the vrl branch office. And there is no proper response for my calls. I purchased for my business. And due to delay in delivery i missed my orders. I really loos in this transaction. I must receive my goods atleast today. Other wise i move further action on this very bad service. I never come back to you in my lifetime. Atleast, this this final service do better. I also need immediate response. My contact [protected]

Dear I am sunil deshpande I waiting your bus Bangalore to Belgaum on 10th .9.30 pm bus .i have go toilet 5 min later come your ticket checking officer mr ulsoor kirana is wrong discussion me. I have told when your bus not. Come as per booking time I have wai thalf hour you don't wait 5min to customer .is told don't argument just go .so please I requested you please take action this employmeee is not given any customers .I only traveling vrl but I not happy your employer behavior it not good please take action this ulsoor kiran removed to job sir is told me you go or not bus don't argument me so wy I have booking your bus sir your employees not give any respect to customer . please reply me my no sms on this actions my no [protected] not use any give to customer respect removed this employee to job sir my bus details

SUNIL r deshpande, Your Journey Bus No. is KA25AA6079 Boarding From : ANAND RAO CIRCLE[protected] /03/04/05/06/07/ At :[protected]:30:00, While Boarding Please Carry your Photo ID Proof, No Blanket for Non-AC Bus, Tracking URL :: http://www.vrlbus.in/vrl2013/mobile_site/mobile_bus_trackng.aspx?TRNO=14389369

Thanks
Regards
Sunil

I booked a prcel before 10days back from banashankri banglore to shahapur stil i didnt get the parcel as asking to vrl office shahapur they are stil saying not deleverid ple replyng me as stil it is at raichur bellari like that they are saying me so ple.. Take a serious action on him and resolve my complaint as much as early
L r no.[protected]
Booking name vishwaradhya shahpur 585223

Rash driving..

Today we faced vrl logistics rash driving.
Vehicle no.
Ka25 c9186 named basu.. He is driving rash and when asked he used wrong lugauages and when we suugest this is not right he behave like he is a owner of the road and vrl.
We are very appreciate your services and cooperation but this type driver are not added any thinks they will represent you and your services
Please give us the right suggestions and guarantee to this type problem will not face anybody in anywhere from vrl.

Thanking you.
Maheshkumar
[protected]

Dear sir,

Good morning to you

Your vasai branch people has done a big mistake

L r no-[protected]

My customer has booked 2 cb to bangalore (Makali branch) but your vasai branch people has booked to chennai what is happening we dont no but that material is very very urgent for us forther what action you taking we dont no & we dont want also we want that material by tomorrow morning in your makali branch branch code-sbcmkl.

Regards,

Vijay

Vedashree hydraulics
Bangalore
[protected]