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VRL Logistics / VRL Group Complaints & Reviews

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Updated: Nov 6, 2025
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VRL Logistics / VRL Group reviews & complaints page 55

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T
Thalla Raghuram
from Bengaluru, Karnataka
Jun 16, 2018
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courier

Address: 586101

Dear vrl this is raghuram thalla my lr no is :[protected] received courier from bangalore and bijapur concern person is refusie to give he ask me to come in the evening and again he is asking for id xerox when iam physical collecting and i show my original id then also ur people are not ready to give my counsaign ment kindly take a action on these in responsible staff and charged 10 ₹ extra...
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Riten Bhattacharya
from Etawah, Uttar Pradesh
Jun 16, 2018
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increasing price from rs 6.50to rs 7.50 with in 15days and door delivery by rs 500/-

Address: Saharanpur, Uttar Pradesh, 247001

Dear sir
I m a regular customer sending my material to hyderabad and bangalore.
I have booked my consignment on 1-6-18
They have charged rs 6.50 /kg and on 15-6-18 they have charged rs 7.50/-kg and door delivery was rs 1000/- now it is increased by 1500/-.
Wy it is so. I m a regular customer of yors
And giving you the charges of approx rs 50000/- per month.
Kindly resolve my problem and issue...
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Ajitesh bondopadhyay
from Darjiling, West Bengal
Jun 14, 2018
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Address: Dakshin Dinajpur, West Bengal, 733103

Dear sir, my parcel missing. It is a aerators wheels. I purchased from ardis bio solution 17.05.2018. When you load the material from hyderabad it is 98/330kg but when you deliver it in kolkata it is 87 /293. 4ps wheel is missing. Please solutions it as soon as possible. Thanks. My contact no is [protected] and the material lr no is [protected]. Sir take a necessary action as soon as.
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    S
    Sunny Malhotra51
    from Bengaluru, Karnataka
    Jun 12, 2018
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    Address: Belgaum, Karnataka, 590006

    My parcel is booke on 07/06/2018 and its more than one week still parcel is not delivered and its booked with door delivery and they chargers so high but readymade garments showroom season time its eid time but still no delivery, when i called and asked they said its in there ware house and they vil send when they vehicle in on that route, bloody ### holes its my request to all readymade garments association to never book any parcel in vrl transport .Belgaum office is the worst and uneducated staff office
    +1 photos
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    Dear sir .
    pls check below mentioned attachment and correction the rate charges..
    9.20/ kg
    our regular charges
    6.40/- kg
    Our company provide regularly use VRL transport
    so why ur branches apply wrong charges..
    I want to correction on it pls check and revert me
    LR No - [protected]

    readymade garments parcel delay in season time - Comment #3128985 - Image #0
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      M
      masterbaker
      from Bengaluru, Karnataka
      Jun 12, 2018
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      Address: Dakshina Kannada, Karnataka

      Yesterday we received the delivery of material from indore in mangalore (Bunder) in that we found one 25kg bag of custard powder is opened and 5 packets has become damage (hole) it is loss for us . now a days it is common in your service either boxes will be damaged and opened or any parcel is missing even yesterday we missed 2 parcel in that one we received other is pending . Sorry to say but your service is not up to expectation . Please solve the problem at your earliest.
      +1 photos
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        G
        Ganesh Gatla
        from Hyderabad, Telangana
        Jun 10, 2018
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        Address: Pune, Maharashtra

        Hi
        I gave my bike to transport from pune to hyderabad on 13th may. I paid 4140.
        I received bike on 21st may with major damages. I made a call to [protected]
        And discussed about damages. He told me that he will raise a complaint and will come back to me. And whenever i call him, he is trying to avoid.
        I'm attaching transport bill, damage screenshots and damage claim estimates.
        Bike was transported through some other vendor, pradeep cargo and shipping located in miyapur.

        Please process this complaint and let me know asap.
        +6 photos
        VRL Logistics / VRL Group customer support has been notified about the posted complaint.
        Jun 22, 2018
        Updated by Ganesh Gatla         Not even a single update.
        Worst customer service.
        Disgusting
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          B
          Bhavinshah07
          from Coimbatore, Tamil Nadu
          Jun 7, 2018
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          After the confirmation of the schedule date of 7th almost 8 days from the booking for the goods to be reached we had booked with you, but now as per ur office contact person in nellore the goods wil take another 5 days to reach its almost 15 days for the pwrcdl to be reached.. My exhibition starts today and i need the goods by today, i have paid for the exhibition, it wil be a big loss for me
          VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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          It has been mistakenly booked behrampur(vishakhapatnam) instead of burhanpur madhya pradesh ... From about 20-25 around its going .. Soo pleasee give my result soon beacausee i have paid advance payment about 1.5 month agoo .. Soo plss give updates n detiails on my mail [protected]@gmail.com
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            A
            Ashisg
            from Rajkot, Gujarat
            Jun 6, 2018
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            Sir,
            Lr no is [protected]
            Lr date[protected]
            When i did track with the lr number, i got to know it was loaded on 4th of jun after 5 days from the date of lr.
            Where as the lr generated on the same day have already delivered.
            My complain is why the parcels with this lr left out behind and was not loaded?
            As the receiving party is having his season and is in requirement of goods, he will have to suffer business loss and might happen that even we supplier may hav business loss. This is why i am writing this complain.
            Thank you
            VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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              S
              suneel dixit
              from Mumbai, Maharashtra
              Jun 6, 2018
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              Address: Uttara Kannada, Karnataka, 581325

              Bus no ka25/aa5178 ahmedabad to bangalore was stopped about 1.30hra after mumbai before khapoli ghat informing that there is problem in bus and another bus is coming. But after waiting for 1.30hrs bus was started saying that other bus is getting late.

              So don't understand why was stopped without giving proper answer by driver.
              If there is problem in bus why it was started then what is the safety. I couldn't understand what was the exact reason for stopping bus for 1.30 hrs

              Really it is not a service to be given after giving the heavy amount.

              Waiting for reply
              VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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              Sir,
              I the undersigned Vishwanath Patil, from Sankeshwar. I have dispatched 1 box organic food grains to one of my customer at Indore lohamandi branch. Indore VRL branch due to staff negligence the box was cut by rat and entire food grains damaged. kindly make necessary action on them.

              bus service late - Comment #3126403 - Image #0
              bus service late - Comment #3126403 - Image #1
              bus service late - Comment #3126403 - Image #2
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                V
                VishwanathCT
                from Bengaluru, Karnataka
                May 30, 2018
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                Address: 560040

                A document with consignment no. Mentioned above was sent by mr s g hiremath from vijayapura on[protected]. The status of the consignment shows that it has been delivered to a person other than me being the consignee. I did not even get a call from the delivery executive at the time of it's delivery. The said document has not been delivered to me till date. Hence, is this complaint.
                VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                May 30, 2018
                Updated by VishwanathCT                 The L R No. is 26312292
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                I called [protected] not which is Hubli location help line .. I just wanted to know the status of my courier.. but when I called they received my call and disconnecting immediately.. they don't know ppl who call it will not be free .. they charging for my calls too .. and showing as if they can do what they want..
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                  P
                  Pavan C Vinaykiya
                  from Chennai, Tamil Nadu
                  May 27, 2018
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                  Address: Bellary, Karnataka, 583201

                  As my parcel r booked from indore on 23/5/18 lr no [protected] still landed in indore itself, as there is a season of business we r getting parcel delivery minimum 10 days, i have already stop parcel booking from mumbai for this issue only. Now i don't have any option form indore mp so booked in vrl logistics, same problem arising again. If i get fast delivery i would book again every parcel from vrl, hope i get ur feedback soon
                  VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                  Booked luggage delivery to nigdi Pune from Ilkal ... Since 4 days it's showing status in pursungi ... Nobody from Pune offices can't react with us properly ... It was an emergency .. please resolve asap
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                    T
                    Trishakti Agencies
                    from Dharwad, Karnataka
                    May 23, 2018
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                    Address: Dharwad, Karnataka, 580025

                    Dear sir,
                    Pls note the lr no. [protected] dtd. 07.05.2018 booked to tumkur party name-sln fertilizers
                    The delivery is not yet given to the party saying that the stock is fully not arrived to tumkur from bangalore tpt.
                    This delay is highly not appreciable.
                    Pls check into this and revert.
                    Our address : excel crop care ltd, hubli - 25. Contact. [protected]., sudheendra
                    VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                    Your representative Mr.Niketan from wadi office behavior towards the customer on call is not appropriate plz take a stignent action on him immediately.we asked him about the status of delivery regarding consignment.He just gave the different answer by saying vrl is yet to start aeroplane service.
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                      Y
                      yogesh_bhor
                      from Pune, Maharashtra
                      May 13, 2018
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                      material late delivery regards...

                      Address: Pune, Maharashtra, 412303

                      Dear sir,

                      This is yogesh bhor from indiana group, regarding to material delay. The reference number for my order was [protected]. I was expecting to take delivery of the item on 13/05/2018, but at present i have still not received the goods. As per on line result, it has been reached on dated 12/05/2018, but it has been stucked in pune from last two days because final destination is jejuri. As per jejuri vrl logistic team feedback,...
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                      A
                      Acselvaraj
                      from Chennai, Tamil Nadu
                      May 10, 2018
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                      Address: Cuddalore, Tamil Nadu, 607106

                      Hello sir good afternoon. I sent 2 cartoon box cashews to ahamadhabad. Lr number is [protected]. I booked at panruti 4.5.2018. Even now the goods is at bangalore. I must know the reason why my goods is stayed at bangalore? When it's reached to ahamadhabad?. Please contact me at [protected]. The very first time i got the order. So i sent sample to ahamadhabad. That party made payment already. Now he is afraid of his payment. So what can i do. Reply please immediately. I need exact reason.
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                        S
                        Sangamesh Ishwar
                        from Bengaluru, Karnataka
                        May 5, 2018
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                        Address: Bidar, Karnataka, 585327
                        Website: VRL

                        Please note that i am traveling to bangalore from basavakalyan. The bus driver is driving bus very rashingly, when i told him to slow down but he is abusing me only. And also misbehaved with me, i was not expected this kind of behavior from the vrl staff. This is first time i have experienced such kind of situation. Pleaseaction on bus driver as soon as possible. Bus no : ka 23 c 8269
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                          S
                          Singapurwala Fatema
                          from Mumbai, Maharashtra
                          May 5, 2018
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                          Dear sir

                          We are very upset with the courier service which was done from surat to hyderabd... Vrl surat never mentioned that they wont deliver to home nor they mentioned that they need consignee pink copy...
                          Mr raju from hyderabad pattargati office charged us rs 560 also to give us the courier...

                          There so many courier company but none of them harass so much.. Phone of vrl branches are always busy or network pblm...

                          After the pan card verification still vrl office not gvg us the courier... If the pan card no and on the consignee slip pan card no is same.. Its the duty to give us the courier... But the service was extremely bad by vrl.. We are going to complain in the consumer court regarding this nuisance done by the branch of phattar gati
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                          My shipment got booked on 7th May from Shapar to Belgaum 4 days transit time but still shipment lying in Ahamaabad only and no positive response from VRL supporting staffs impacting 1 lac order loss for me who will are this
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                            V
                            Vikas Chalana
                            from Kathor, Gujarat
                            May 1, 2018
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                            Address: Ahmedabad, Gujarat, 382415

                            Sir party has booked material from south to ahmedabad builty no. [protected]. The material has reached at ahmedabad tpt on 28/04/2018 in morning but i have not received the material yet because from ahmedabad tpt the material has not reached at ahmedabad after till 4days. I have call several times but they says we do as soon as possible because of work load. If i don't deliver the material to party in time they will cancel the order please do something in this matter as soon as possible
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                            Lr [protected] booked on[protected] still not delivered, and keep on telling "it will be send today" everyday since from 5-6 days . On asking who is in charge of the branch and the no of the same is denied. And told there is no number.

                            From: pujari brothers
                            hubli
                            [protected]
                            Reply
                            I guess VRL is worst service provider. My consignment took 4 days to reach from Nasik to Pune and from last 24 hours it is lying at Delhi North TPT even though the delivery location is merely 1 hour away.
                            LR number - [protected]
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                            Sir,
                            Is it possible to give consignment with Photo copy of LR Consignee's Copy.
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                              D
                              djinfo
                              from Ahmedabad, Gujarat
                              Apr 28, 2018
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                              Address: Mumbai City, Maharashtra, 400072

                              Dear sir,

                              We have shipped a product from your sakinaka office for 378, new rasta peth, nr quarter colony, pune -411011. But till today the product is not been delivered to the client nor the client is allowed to come and pickup the same from your branch. Today also with several calls from us as well as the clients there is no response from your pune office, they are still searching the parcel and are unable to locate the same.

                              Kindly update the status on priority as if the client is not delivered the product by today he will cancel the order which will result into a huge loss for us.

                              I hope vrl will understand the seriousness of the issue and respond immediately.

                              Regards,

                              Dj pundits sales & events llp
                              VRL Logistics / VRL Group customer support has been notified about the posted complaint.
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                              Dear sir,
                              Material has been booked at 24 April 2018
                              Still not delivered, our
                              Consignment number [protected] is, so please immediately take action.and delivered the goods.

                              lr no 1015354039 dt 25.04.2018 - Comment #3089208 - Image #0
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                                R
                                rohit8055
                                from Aurangabad, Maharashtra
                                Apr 26, 2018
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                                My goods has been booked on 18/04/2018 from raipur.
                                Till the date i have not received the product as it was on urgent bases the goods.
                                As per track record the goods was arrived in aurangabad depart on 22/4/2018 which is 3 hours by road from the destination (Jalgaon) but still till 26/04/2018 the goods are in aurangabad.
                                It was worse experience calling them they all say its in aurangabad but not sending to the destination.
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                                  B
                                  bhardwaj.2747
                                  from Delhi, Delhi
                                  Apr 25, 2018
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                                  Address: Karnal, Haryana, 132001

                                  Sir, i have deposited my consignment at vrl, karol bagh branch on 20/4/2018, i was assured that i will get my consignment reach to karnal (Haryana) within 4-5 days, when i enquired about my consignment from delhi-bilaspur transhipment about my consignment they have no clue where my consignments are. This is really very unprofessionalism of your staff sir, i have heard of vlr customer satisfaction policies but now i am in no mood to trust vlr. My books are there in consignment and my exams are approaching, i am really depressed because of your services, you are kindly requested to please track my consignment and please deliver it soon

                                  Consignment number - [protected]
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                                  Worst transportation . It came after 10days of given delivery date
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