VRL Logistics / VRL Group Complaints & Reviews

We have booked 2 different consignment from surat
With below docket number

[protected] booked on[protected]
2) - [protected] booked on 2-5-2023

But there is not any status of my material online

Also there is no response from customer care or your booking office.

When i go to my booking office of your company, your executive replied me that there is stuck of heavy load in surat depo from last 15 days so it will be delayed but when my client will get that, there is no answer

Please let me inform about my material and if it is not possible to dispatch, let me inform where is my material ? And when it will be delivered ?

LR no [protected] item missing, no response from VRL staff and not lifting calls

We have booked 4 bags of seeds from vijayapura to kurnool. Out of 4 only 3 got delivered and one is missing . I have tried calling VRL customer care number and it never worked. This is not happening for the first time it happens most of the times when i book something with VRL Logistics. Please send the material back to kurnool .

LR Number : [protected]

Call on [protected]

Regards
Yamini

@VrlltdOfficial @transportindia my item was booked on 2nd may 2023and today is 15 may 2023 ! Where bad @VrlltdOfficial transport! I have booked food products value of goods 10k if items is demage or spoil I wil file case on @VrlltdOfficial service

I ordered one material in Delhi. The vendor packaging the consignment and hand over to VRL Logistics on 08/05/2023 and tracking number is [protected]. Still the material is Delhi only (14/05/2023). Very poor customer service. They are not picking any customer calls. Always busy. We can't connect any booking office also. They given customer care number but it will not connect. Bad service

I am facing a late dispatch issue from Mangalore for the 5th consecutive time, and no resolution has been given to us since then.

LR No - [protected]
Booking Office - Mangalore.
Destination - Rajkot (Gujarat).

The said material was dispatched from Konspec factory on 11th May, but till date there is no movement from VRL.

We wanted to know the reason and also let us know what is the material's current status as the material is very important and if we are not able to deliver on time then the customer's plant will be stopped and they will raise the debit note.

So, kindly let us know on top most priority and also let us know why the same thing happened again and again.

Dear VRL Team,

I am facing a late dispatch issue from Mangalore for the 5th consecutive time, and no resolution has been given to us since then.

LR No - [protected]
Booking Office - Mangalore.
Destination - Rajkot (Gujarat).

The said material was dispatched from Konspec factory on 11th May, but till date there is no movement from VRL.

We wanted to know the reason and also let us know what is the material's current status as the material is very important and if we are not able to deliver on time then the customer's plant will be stopped and they will raise the debit note.

So, kindly let us know on top most priority and also let us know why the same thing happened again and again, and also no body bothered to even respond mails.

Thanks & Regards,
Pratik Vala.
Shree Narayan Polymers.
Rajkot.
Mo - [protected]

Dear sir,
i booked my food items from bhalki to kalmboli with LR No- [protected]
but i lost our consumers copy they teeling required bond paper with notary.
kindly resolve the problem

We had book the consignment from pune, maharashtra on dated 17/04/2023 and destination pincode address is Raigarh, Chhattisgarh. But it is now nearly 20 days passed still material is not reached to its destination. Our client suffering a major loss due to unavailability of material. So we request you to look into this and send the material to its original pincode address.

Consignment number- [protected]

Sir
I am Ganesh gahane
From Nagpur Maharashtra 440026
I have been booked material from rajkot to Nagpur 28 April
Builty no [protected]. And
Builty no[protected]

My material pending for surat transport
On 29 April not dispatch for Nagpur city . Today date is 16 days for pending material

I request you please send me material
Nagpur transport
My contact number [protected]
[protected]
Please reply me material issue

Why customer service people are not responding on to the voice calls from since one day even upto 5 pm no response from your side
Because my parcel has been delayed

Why customer care number are not responding to calls from since yesterday date 12/5/23 regarding the delivery details too much neglect towards the customers why are u not lifting the calls

Dear VRL Logistics team,

I am writing to express my dissatisfaction with the recent service I received from VRL company. I had placed an order with your company on 27/04/2023, for Bangalore.It reached the hub on 03/05/2023 but unfortunately, the delivery was delayed without any prior notice. However, that was not the only issue I encountered. The delivery team's behavior towards me was extremely rude and unprofessional.

When I tried to inquire about the delay in delivery, the delivery team member was very dismissive and seemed to have no interest in helping me. I was taken aback by their lack of concern and rudeness towards me. As a customer, I expect to be treated with respect and dignity, regardless of the situation.

Furthermore, I had to wait for a long time without any response from the delivery team. This lack of communication only added to my frustration and inconvenience.

I expect that this matter will be addressed, and that steps will be taken to ensure that such incidents do not occur in the future.

I appreciate your prompt attention to this matter and look forward to hearing back from you soon.

Dear sir my name is deepak from Koppal karntaka i have booked one parcel from Koppal to Mumbai on date of 24/4/2023 and doc number [protected] so the problem is this material is still not reached to Mumbai location its already 19 days completed.and i am daily visiting to Koppal VRL office the office person is not taking the responsibility.i sent mail to customer support not received any reply from customer care..and i tried to call to customer care it's continuously line is busy so if any responsibility person is there from VRL logistics group please solve my problem..my mobile number [protected] i attached receipt also please download and clear my problem please

LR No-[protected] consignment booked from Indi to Belagavi. Booked on[protected]. I have contacted Belgaum and Hubli office many time. No body is taking responsibility and all cell phone are either switched off Or not replying. Very irresponsible behaviour of staff. I request to pay Rs 4000/- the cost of two lost bags and deliver the three bags. I have given email to Hubli no action is taken. So l am thinking to approach Consumer Court . My cell [protected]

LRNo-[protected] book date 04-05-23 Indi to Belagavi. Out of five consignment only there are received at Belagavi. I am contacting since three at Belagavi and Hubli office. No response. Everyone is switched off the cell. If contacted on land line they telling that searching. So l request to pay Rs 4000/-cost of two bags and de the remaining the remaining bags my cell no [protected] S V MIRJI

It's pathetic and worst services i have ever experienced with VRL. We have handed over our consignment on 13th April for multiple destinations including Trichy, till today our client has not received it and it is 01 month. After taking 100% payment in advance (Rs 53497/-) you have no responsibility to deliver the consignment in time. Because of your service our payment have been stucked who takes the responsibility VRL? to make get our payment from our client!! I need immediate action on this issue otherwise we don't hesitate to raise a complaint in consumer court.

Sir
on 25th april 23 i made payment worth rs 250 having[protected]. I had to pay this amount to vrl tronica city but by mistake i made this payment to vrl sangli as i am regular customer of yours my consignment booked from tronica to hubali and other state by the name of ktc products llp
i contact to vrl sangli branch and told them about this mistake and said to return the amount he confirmed that he received the amount but from 25th april to today i call him many times about rs 250/- but all in vein they didnt refund the amount till now
i request to you kindly refund the amount as it is not a big amount

Material was booked from vrl logistics Jamnagar to bangalore sarakki gate on the name of Raj Trading Co. On 12th of April 2023 Which I received on 20th of April 2023.The loat was of 7 articles of which they gave me 6 articles from then no one is giving any resolution.
L r no. [protected]

Our Client Booked on[protected] from Delhi to Vallioor. we like to know the status of Transfer goods but we can't able to know the status through VRL Tracking system.

We mailed and called Customer Service but no reply from VRL.

We came to understand that the VRL not suitable to transfer goods in emergency basis. They're delaying lot and we can't able to find the status at any way.

Now a days each and every corner we can track the word bu we can't track VRL

It's very Critical situation for our Plant Maintenance.

We want to know the status of Delivery date.