VRL Packers And Movers — very bad experience, lost water purifier

Vrl operate is not a good company to deal with moving your households. They come and give you the lowest price for transferring your household. When they start packing the items, they generally write all the big items in the list but don't write expensive & important items because they pack it in the boxes and just writes the number of boxes. So you have no proof of material inside the boxes.

They will take full amount in advance so you can't do anything. When you unpack your household some 1-2 items are missed from the boxes.
When you call back to the vrl representatives, they give following answers and stop picking your phone calls,
1. We are checking in our godown
2. We are checking with staff etc.
3. The person met with an accident and he will come after 3-4 days
4. What you will do if we don't return

Now you have no option because they don't take your calls, i can't go to cops because item name is not mentioned as it was inside the boxes.

Guys, be very careful with this company when you are planning to shift. Please make sure all expensive and important items are mentioned in the list.
They will confuse you while packing and will assure don't worry sir we will make sure everything will be safe and transported etc. We are there for you etc but when you report something missing, no phone calls answered also no responsibility taken by the company.
I lost my water purifier and i know it was stolen by vrl people but it was not mentioned on the list by the company so i can't take legal action against vrl but i am writing here to warn other people.
Please be very careful with this company.