VRL Travels Complaints & Reviews

I had a very bad experience about the management and service as they have online website for bookings but it has no value and they ask to take seat as per they convenient which is not a good service for the customers and online bookings has no confirmation for these company and there superiors are very strange as if they r giving free service customers Pls take care of yourself it is not trustworthy of this travels

Hello everyone,

I just wanted to aware you all about VRL poor services. Or I would rather say really bad services. I have transported my belongings to my home town (Karnal)and car and some other things to Ranchi on 10th september 2020. Firstly I received my belongings very late in karnal after so many follow ups and even after that it was all damaged.
And regarding my car, I paid them extra so that they should carry it in tempo but they used my car and were driving it on the road. And one day they just called me that mam your car met with an accident. That was too in last month.
For no reason the accident took place in Agra. I mean Agra is no way in the route from Pune to Ranchi and they damaged ky car like anything. From the past one month my car is in the Agra only. The number of my car is MH02CP3087. They have stopped responding to my calls, messages. I have all the bills with me. PFB the pics of my car as well.

So, I would request never to use VRL services from a person name Parveen ever in your life. And if possible please guide me how to claim my damage from them.

Parveen Sharma
+91 [protected]
+91 [protected]

Their office is in Pimpri chinchwad.Pune

Dear Sir,
I am traveling from Gangavathi (Karnataka) to Bangalore. But bus driver behaviour is very arrogant. He's way of speaking is very bad. Actually my seat no. Was L31 and by mistake I slept in U31. And U31 was empty that seat was not booked by anyone. But suddenly bus driver came and he started shouting on me. I told him sir if anyone will come. I will vacate this seat. But he haven't listened to me. My concerned is that please change your driver. If you want your customers should satisfied with your service. Or else in my whole life I will nere used to travel by VRL Bus.

Travel- VRL
Bus no. -KA635329
From Gangavathi to Bangalore
Journey date[protected]
Time- 22:14:00

As I have caught fever, I wanted to cancel my ticket, prior 4 hrs, I had booked ticket to Bidar from Bangalore with ticket number: TPB73744002, THESE people are not allowing me to cancel, saying you won't have option before 4 hrs, if you want to cancel before that you have to visit office, I don't think they have sense of situation, it's pendamic and they are forcing us to travel, even we are sick,

I have booked a parcel with consignment no [protected] from jodhpur the bill was amounted to rs. 437 while booking the goods.
But while taking the delivery at raichur the raichur people have charged some miscellaneous charges of rs. 25 and hamali of rs. 6. Hamali is okay but what is miscellaneous charges rs. 25/- no justification
Chor vrl

14 day over dont delivery my parcel
& durgapur vrl not received my ph.
Ph help

As i am a passenger of seat no - u4, travelling from gulbarga to bangaluru which has bording on 6-9-2020 at 9pm vrl travels journey bus number is ka[protected]. At around 12:20am on 7-9-2020 due to rash driving and applying sudden break on bus my laptop bag fell down by which my laptop hardware and screen got damaged and as i am going for my work i need my laptop to be fixed by vrl travels consumer support, i hope vrl travels not let down it's support to passenger complaint... For more details you can refer your cctv footage of the respective vrl travels bus (Bus number is mentioned above)...

I have booked a only sleeper bus but bus contain sitter and sleeper I booked it for girl for her safety I booked a sleeper bus before booking it shows only sleeper but when bus arrives it's sitter highly dissatisfied with yours service no safety for girls

I m complaining about my booking today morning 8am from bijapur to bangalore has been cancelled and not refunded due to my 2 year daughter carrying with me, i booked 3 seats plz refund atleast 50% amount thank u.

Hi, i am vivek. Today vrl transportation executive person picked my bike i asked to him i want a receipt for my reference. He said my head officer send through mail id. Yet i am not received any receipt or invoice. Plz do need full
Thank you.

Dear team, i was booked my bike transport on 13th may 2020 pune to dhulkhed bijapur district karnataka at afternoon 1pm and your vishan roadlines chakan pune that roadline person was picked my bike at time of pick up he says it will deliver within 4 to 5 days but he is saying it will take another 15 days and he is playing with us abuse words and not yet he delivered and he says that if you want give police complaint and i will nit deliver so please look into this issue and please do the needfull otherwise i give police complaint as well as consumer forum

As earliest you can resolve my problem and take action on that person immediately

Traveling from mumbai to goa via vrl bus. And despite of multiple request to hault any place of convenience for a toilet emergency, the bus driver did not. He was stopping for men but not for lady passenger stating there is no toilet on the way. Despite of passing multiple petrol pumps and rest stops even bus pick up points. He didn't even let me use the washroom at one of the pick up points saying bus won't wait for me and leave. This is...

I am travelling today 20 Jan 2020 from Pune to Bengaluru in MH 09 EM 4157. I have booked U13 and U14 sleeper seats. There is ac over my head which is making lot of noise and unwanted air disturbance which is making me sick. Also the curtains dont close with 2 blue lights at each end troubling us. Extremely bad experience. It is 10 hrs journey in this Volvo multi axel bus. I am extremely disappointed that u have stopped caring for your customers.

I have booked my vrl e-ticket from (Shivakumar, tr. No: 17547117 kolhapur shivamogga on nov 25 2019 11:15pm from gandi nagar cross tanwani hotel kolhapur - by pass ph:[protected] seat nos: 6).
I want to postpone my same journey on 26th november 2019 to same kolhapur pickup & shimoga drop point.

Shivakumar kotagi
Idbi account no. [protected]
Ifsc code. Ibkl0000101...

I booked for multi axle volvo but the bus and the berth number was completely changed to normal old ac bus and with lack of facilities inside the same. However the amount what i booked was still the same which i oaid for multi axle volvo but travelled in an ordinary ac sleeper bus, kindle enable the refund of amount for the inconvenience at your end

Hello Redbus, VRL travels..

I am really disappointed with your service .. I was booked ticket to Hubli through Redbus app and opted to travel through VRL TRAVELS.

Date of travel: Yesterday .

As per the Redbus message, pickup van will come at 8.30 pm near SLV tourist.. Kengeri.. Till 8.00 pm I didn't get any message reg bus number and other details.. I went and asked with SLV tourist official, he just said message will come .. Me and other two old couples are waiting for the pickup van..

At 8.30 pm pickup van came and they went fast though this old people showing signal to stop.. They didn't stop and went near shirke SLV OFFICE and stopped..

Later we again spoke to bus driver to ask why they left us and told them to come back, as they two old couple can't go there to there said point where they stopped the bus. Driver replyed that come with auto 🙄

Even kengeri SLV tourist guy didn't help us, 😡 later we took auto and went to the place where bus was stopped.. We argued with bus driver and official, but driver (VRL BUS) said ask with officer by smiling.. Dear VRL TRAVELS OFFICIALS, is this service you are providing to customers??😠😠😠😠

Later I spoke with officials regarding, there was no message from VRL and red bus dhe said that it is your mistake not our mistake.. You should not book through online ..

Hello VRL TRAVELS guys,

1. if your people saying don't book thorough online why are you accepting booking through online?

2. There were lot of passengers didn't get correct information about bus details, timings.. Pls take care about this..

3. My bus from Peenya was at 11.00 pm.. That also I went and asked with VRL office.. This time also no message from Redbus and VRL ..😩 The pickup van dropped in peenya VRL travels office at 9.30 pm.. You made me to wait 1 hour 30 mins.. 😵 how old people can wait till that time ?

I am really disappointed with VRL TRAVELS..

Please do note, i am travelling from koppal to bangalore dated 28/10/2019. These bus driver and cleaner from koppal bus stand are so pathetic and unprofessional with passengers.! These people are not taking passengers luggage in the boot of the bus (Dicky) giving unnecessary reasons to avoid their responsibility.! These people are unfit for their job also ruining the name of vrl.! Please do take quick necessary action asap.! Following are bus details that i am travelling in.!

Raghavendra, your journey bus no. Is ka25d0826 boarding from : koppal opp bustand ph[protected],[protected] at :[protected]:15:00

First instance was my volvo cancelled and ac accommodation with different bus was done. But the cleaner was eating tobacco and when i was telling the driver intervened and told me to go and sleep. The bus no is 4788 hubli to belgaum. When i told cleaner to tell me when you stop for urinating so i also can get fresh he told me you go to your seat we will inform but after sometime i went and asked he tells me we had stopped but you did not come what can we do.

Hi I was travelling from Amravati to Nagpur on 23/09/2019 bus schedule departure time was 9.45 bus arrived at 10.30 and left at 10.40 almost late by 1 hour when I asked the driver reason for being late he replied bus is jus late by 15 mins and started arguing. Bus number is MH04G8817. I was travelling by VRL frequently but this kind of behaviour and getting so late is not expected by this kind of service provider. I need to reach Pune before 8 and now here as per the discussion I will be reaching by 9 which is not as expected. I’m surely gonna lodge the same complaint in consumer forum and proper action should be taken for this.

I am maruthi i travelled from bangalore to hutti gold mines on[protected]. The boarding time to hutti is 7.00 am and the vrl officials kept so many parcels for unloading the parcels which are not related to passengers it took time around half and hour so that i was unable to attend my duty bus reached hutti 8.00 clock. Bus is converted to goods vehicle.