VRL Travels Complaints & Reviews

Traveling from mumbai to goa via vrl bus. And despite of multiple request to hault any place of convenience for a toilet emergency, the bus driver did not. He was stopping for men but not for lady passenger stating there is no toilet on the way. Despite of passing multiple petrol pumps and rest stops even bus pick up points. He didn't even let me use the washroom at one of the pick up points saying bus won't wait for me and leave. This is...

I am travelling today 20 Jan 2020 from Pune to Bengaluru in MH 09 EM 4157. I have booked U13 and U14 sleeper seats. There is ac over my head which is making lot of noise and unwanted air disturbance which is making me sick. Also the curtains dont close with 2 blue lights at each end troubling us. Extremely bad experience. It is 10 hrs journey in this Volvo multi axel bus. I am extremely disappointed that u have stopped caring for your customers....

I have booked my vrl e-ticket from (Shivakumar, tr. No: 17547117 kolhapur shivamogga on nov 25 2019 11:15pm from gandi nagar cross tanwani hotel kolhapur - by pass ph:[protected] seat nos: 6).
I want to postpone my same journey on 26th november 2019 to same kolhapur pickup & shimoga drop point.

Shivakumar kotagi
Idbi account no. [protected]
Ifsc code. Ibkl0000101...

I booked for multi axle volvo but the bus and the berth number was completely changed to normal old ac bus and with lack of facilities inside the same. However the amount what i booked was still the same which i oaid for multi axle volvo but travelled in an ordinary ac sleeper bus, kindle enable the refund of amount for the inconvenience at your end...

Hello Redbus, VRL travels..

I am really disappointed with your service .. I was booked ticket to Hubli through Redbus app and opted to travel through VRL TRAVELS.

Date of travel: Yesterday .

As per the Redbus message, pickup van will come at 8.30 pm near SLV tourist.. Kengeri.. Till 8.00 pm I didn't get any message reg bus number and other details.. I went and asked with SLV tourist official,...

Please do note, i am travelling from koppal to bangalore dated 28/10/2019. These bus driver and cleaner from koppal bus stand are so pathetic and unprofessional with passengers.! These people are not taking passengers luggage in the boot of the bus (Dicky) giving unnecessary reasons to avoid their responsibility.! These people are unfit for their job also ruining the name of vrl.! Please do take quick necessary action asap.! Following are...

First instance was my volvo cancelled and ac accommodation with different bus was done. But the cleaner was eating tobacco and when i was telling the driver intervened and told me to go and sleep. The bus no is 4788 hubli to belgaum. When i told cleaner to tell me when you stop for urinating so i also can get fresh he told me you go to your seat we will inform but after sometime i went and asked he tells me we had stopped but you did not...

Hi I was travelling from Amravati to Nagpur on 23/09/2019 bus schedule departure time was 9.45 bus arrived at 10.30 and left at 10.40 almost late by 1 hour when I asked the driver reason for being late he replied bus is jus late by 15 mins and started arguing. Bus number is MH04G8817. I was travelling by VRL frequently but this kind of behaviour and getting so late is not expected by this kind of service provider. I need to reach Pune before...

I am maruthi i travelled from bangalore to hutti gold mines on[protected]. The boarding time to hutti is 7.00 am and the vrl officials kept so many parcels for unloading the parcels which are not related to passengers it took time around half and hour so that i was unable to attend my duty bus reached hutti 8.00 clock. Bus is converted to goods vehicle....

How can i journey in today night lot of cockroch my seat no 19 bus no ka25 aa5266 date 9/9/19. Already virel fever problem. I am already informed 2 driver in bus but no response. Say i don't know complaint it. Very disappointed today night my journey. 🙏 already tension viral fever problems. My no [protected] name sg mahaveer.
Light off otherwise i am sending photos...

Your staff is not cooperative with single lady traveling with kid and lot of luggage since our pick up point was ainapur athani in between i mistook for other bus... Pick up bus driver and conductor were so rude and arrogant and if they are doing favor on us... They are not ok if two minutes difference also... They will ask you to follow them for 10km distance..

Plzz people don't book vrl and no use of complaint they could...

I have booked the vrl from gokarna to bangalore, dropping point is born babies jayanagar 9th block, when i asked driver to give the drop point he responds angrly and sarcastically. When the dropping point is mentioned in the redbus.com why the driver has to behave like this. Which is disappointed a lot! Still he has given the drop to the mentioned location.
Driver behavior with passanger is not acceptable. That driver is from honnavar...

On my way to mumbai from hospet today ie 17th august 2019, first of all it took 6 hrs to reach dharward and they stopped one restaurant called kamath for dinner.. Nearly 100 customers are there on the table and hardly 2 waiter is there to serve. Not at all hygiene and food was too cold. When complained to cashier he started talking very rudely. Their rates also too high. Humble request to the vrl management to avoid these kind of restaurants....

So this the second consecutive time i found bed bugs on my journey from bagalkot to bengaluru in my seat and it took me hours to find and kill them. I'm sleepless during most of my night journeys. And also the seats stink. It looks like there's no maintenance after a journey. And surprisingly it was not just my seat with this problem almost every seat had bed bugs in them....

I took the bus bearing number ka 25 d1401 from hubli to mangaluru on 19 july 2019. At the time of bus reaching hubli only it had some problem with ac and inspite of that they took the passengers and midnight they stopped the vehicle in the name of repair which was not done even after an hour causing too much of trouble to all the passengers. Its too bad on ur part to not check the vehicle before starting the journey...

Vrl travels have earned lot of money from passengers now they don't bother or care about their passengers. I was travelling from ahmedabad to pune. I took bus from narol circle. I had two small luggage bags. I requested bus staff to not keep any bag on one of my bag bcoz i was carrying some fragile items. But one of the staff came and told very rudely to me that we can't keep any bag here u can take ur bag with u.
In whole year me...

Hello team,
This is to inform you that, my bus booking is 9pm departure from bangalore ka25d4796, on 29th june 2019 and i have requested your people to stay 5 more minutes that i stuck in traffic, but they were telling that passengers are witing in next pick up at yashwantapura bangalore, we can not wait, what rubbish words they are using,
That means we are not a passenger??? And have not paid money??? Whether they are taking...

Pick up Bus from Bangalore to Bidar was supposed to reach Jayanagar 4 block at 7.15 pm, it got delayed by 1 hr. When called to the concerned person with phone number [protected], gives some random reason and tell me to raise complaint..When I told him dat I am a VRL customer since 15 years and never faced any problems before he says me than I would have complained numerous times in last 15 years and might have got response also.Is dis a way...

Vrl packers and movers, my bike is not delivered on time. Delivery date is on 24 and 25th june and delivery person is rude and miss behave on call, he not ready to deliver my bike, he is giving silly reason due to heavy rain it can't be delivered. I have paid online 6037 rs. Huge amount to get my bike delivery from bangalore to pune. Delivery person said rudely, i have not given this payment to him so he will not deliver the bike... His mobile...

In the luggage counter of anand rao circle, my new Milton water bottle was stolen on 19/06/2019...and I am very disappointed your service..VRL especially but I have respect about Vijay sankeshwar... because he was UK... please resolve ... problem...kindly resolve it...I will waited for your response.
Please resolve and I was very disappointed and VRL Is trusted and good service but luggage counter this belief is goes out...please...