VRL Travels Complaints & Reviews

I m complaining about my booking today morning 8am from bijapur to bangalore has been cancelled and not refunded due to my 2 year daughter carrying with me, i booked 3 seats plz refund atleast 50% amount thank u.

Hi, i am vivek. Today vrl transportation executive person picked my bike i asked to him i want a receipt for my reference. He said my head officer send through mail id. Yet i am not received any receipt or invoice. Plz do need full
Thank you.

Dear team, i was booked my bike transport on 13th may 2020 pune to dhulkhed bijapur district karnataka at afternoon 1pm and your vishan roadlines chakan pune that roadline person was picked my bike at time of pick up he says it will deliver within 4 to 5 days but he is saying it will take another 15 days and he is playing with us abuse words and not yet he delivered and he says that if you want give police complaint and i will nit deliver so please look into this issue and please do the needfull otherwise i give police complaint as well as consumer forum

As earliest you can resolve my problem and take action on that person immediately

I am travelling today 20 Jan 2020 from Pune to Bengaluru in MH 09 EM 4157. I have booked U13 and U14 sleeper seats. There is ac over my head which is making lot of noise and unwanted air disturbance which is making me sick. Also the curtains dont close with 2 blue lights at each end troubling us. Extremely bad experience. It is 10 hrs journey in this Volvo multi axel bus. I am extremely disappointed that u have stopped caring for your customers.

I booked for multi axle volvo but the bus and the berth number was completely changed to normal old ac bus and with lack of facilities inside the same. However the amount what i booked was still the same which i oaid for multi axle volvo but travelled in an ordinary ac sleeper bus, kindle enable the refund of amount for the inconvenience at your end

Hello Redbus, VRL travels..

I am really disappointed with your service .. I was booked ticket to Hubli through Redbus app and opted to travel through VRL TRAVELS.

Date of travel: Yesterday .

As per the Redbus message, pickup van will come at 8.30 pm near SLV tourist.. Kengeri.. Till 8.00 pm I didn't get any message reg bus number and other details.. I went and asked with SLV tourist official, he just said message will come .. Me and other two old couples are waiting for the pickup van..

At 8.30 pm pickup van came and they went fast though this old people showing signal to stop.. They didn't stop and went near shirke SLV OFFICE and stopped..

Later we again spoke to bus driver to ask why they left us and told them to come back, as they two old couple can't go there to there said point where they stopped the bus. Driver replyed that come with auto 🙄

Even kengeri SLV tourist guy didn't help us, 😡 later we took auto and went to the place where bus was stopped.. We argued with bus driver and official, but driver (VRL BUS) said ask with officer by smiling.. Dear VRL TRAVELS OFFICIALS, is this service you are providing to customers??😠😠😠😠

Later I spoke with officials regarding, there was no message from VRL and red bus dhe said that it is your mistake not our mistake.. You should not book through online ..

Hello VRL TRAVELS guys,

1. if your people saying don't book thorough online why are you accepting booking through online?

2. There were lot of passengers didn't get correct information about bus details, timings.. Pls take care about this..

3. My bus from Peenya was at 11.00 pm.. That also I went and asked with VRL office.. This time also no message from Redbus and VRL ..😩 The pickup van dropped in peenya VRL travels office at 9.30 pm.. You made me to wait 1 hour 30 mins.. 😵 how old people can wait till that time ?

I am really disappointed with VRL TRAVELS..

Please do note, i am travelling from koppal to bangalore dated 28/10/2019. These bus driver and cleaner from koppal bus stand are so pathetic and unprofessional with passengers.! These people are not taking passengers luggage in the boot of the bus (Dicky) giving unnecessary reasons to avoid their responsibility.! These people are unfit for their job also ruining the name of vrl.! Please do take quick necessary action asap.! Following are bus details that i am travelling in.!

Raghavendra, your journey bus no. Is ka25d0826 boarding from : koppal opp bustand ph[protected],[protected] at :[protected]:15:00

First instance was my volvo cancelled and ac accommodation with different bus was done. But the cleaner was eating tobacco and when i was telling the driver intervened and told me to go and sleep. The bus no is 4788 hubli to belgaum. When i told cleaner to tell me when you stop for urinating so i also can get fresh he told me you go to your seat we will inform but after sometime i went and asked he tells me we had stopped but you did not come what can we do.

Hi I was travelling from Amravati to Nagpur on 23/09/2019 bus schedule departure time was 9.45 bus arrived at 10.30 and left at 10.40 almost late by 1 hour when I asked the driver reason for being late he replied bus is jus late by 15 mins and started arguing. Bus number is MH04G8817. I was travelling by VRL frequently but this kind of behaviour and getting so late is not expected by this kind of service provider. I need to reach Pune before 8 and now here as per the discussion I will be reaching by 9 which is not as expected. I’m surely gonna lodge the same complaint in consumer forum and proper action should be taken for this.

I am maruthi i travelled from bangalore to hutti gold mines on[protected]. The boarding time to hutti is 7.00 am and the vrl officials kept so many parcels for unloading the parcels which are not related to passengers it took time around half and hour so that i was unable to attend my duty bus reached hutti 8.00 clock. Bus is converted to goods vehicle.

How can i journey in today night lot of cockroch my seat no 19 bus no ka25 aa5266 date 9/9/19. Already virel fever problem. I am already informed 2 driver in bus but no response. Say i don't know complaint it. Very disappointed today night my journey. 🙏 already tension viral fever problems. My no [protected] name sg mahaveer.
Light off otherwise i am sending photos

Your staff is not cooperative with single lady traveling with kid and lot of luggage since our pick up point was ainapur athani in between i mistook for other bus... Pick up bus driver and conductor were so rude and arrogant and if they are doing favor on us... They are not ok if two minutes difference also... They will ask you to follow them for 10km distance..

Plzz people don't book vrl and no use of complaint they could solve only three problems out of 300.. Right now i m in pickup bus but they showed me hell... They don't have decency and respect for especially ladies who are traveling alone... (Ph) [protected] abhishek... Umesh[protected]... Ohh god these people they just showed me hell in half an hour... As if i made sin booking vrl redbus mticket
Route: athani (Karnataka) to bangalore
Ticket no: tn9z85992197
Passenger: anjana borganve (Female)
Pnr: 488! 21987579#487! 21987578~17014336
Travels: vrl travels
Departure: 06:00 pm sep 6, 2019
Seat numbers: l8, l9

I have booked the vrl from gokarna to bangalore, dropping point is born babies jayanagar 9th block, when i asked driver to give the drop point he responds angrly and sarcastically. When the dropping point is mentioned in the redbus.com why the driver has to behave like this. Which is disappointed a lot! Still he has given the drop to the mentioned location.
Driver behavior with passanger is not acceptable. That driver is from honnavar please do take the complaint. Vehicle number is 4794

On my way to mumbai from hospet today ie 17th august 2019, first of all it took 6 hrs to reach dharward and they stopped one restaurant called kamath for dinner.. Nearly 100 customers are there on the table and hardly 2 waiter is there to serve. Not at all hygiene and food was too cold. When complained to cashier he started talking very rudely. Their rates also too high. Humble request to the vrl management to avoid these kind of restaurants.

So this the second consecutive time i found bed bugs on my journey from bagalkot to bengaluru in my seat and it took me hours to find and kill them. I'm sleepless during most of my night journeys. And also the seats stink. It looks like there's no maintenance after a journey. And surprisingly it was not just my seat with this problem almost every seat had bed bugs in them.

I took the bus bearing number ka 25 d1401 from hubli to mangaluru on 19 july 2019. At the time of bus reaching hubli only it had some problem with ac and inspite of that they took the passengers and midnight they stopped the vehicle in the name of repair which was not done even after an hour causing too much of trouble to all the passengers. Its too bad on ur part to not check the vehicle before starting the journey

Vrl travels have earned lot of money from passengers now they don't bother or care about their passengers. I was travelling from ahmedabad to pune. I took bus from narol circle. I had two small luggage bags. I requested bus staff to not keep any bag on one of my bag bcoz i was carrying some fragile items. But one of the staff came and told very rudely to me that we can't keep any bag here u can take ur bag with u.
In whole year me and our company employees travel with vrl which costs about lakhs. I am going to boycott vrl and already told my colleagues & company not to use any vrl services. Also they provide stinky & dirty used blaketshere are many better travels vendors providing really good service.

Hello team,
This is to inform you that, my bus booking is 9pm departure from bangalore ka25d4796, on 29th june 2019 and i have requested your people to stay 5 more minutes that i stuck in traffic, but they were telling that passengers are witing in next pick up at yashwantapura bangalore, we can not wait, what rubbish words they are using,
That means we are not a passenger??? And have not paid money??? Whether they are taking us free to drop.
Still we have taken risk and gone there at next stop but there is no bus, they had reched 20 mints late after we are reached.

When ever they need time they will take time like anything 30 min to 1 hr and today they does not given 5 minuts time, how selfish vrl not feeling passangers pain.

Kindly take action against them for this type of behaviour with passangers.
Including your staff who are sitting at office and giving wrong details and acaring people, how rubbish to hear these type of words and # reasons.

This is happening repeatedly kindly take a action and update us. This is our hard and earn money, we can not leave like that.

Regards
Sateesh

Pick up Bus from Bangalore to Bidar was supposed to reach Jayanagar 4 block at 7.15 pm, it got delayed by 1 hr. When called to the concerned person with phone number [protected], gives some random reason and tell me to raise complaint..When I told him dat I am a VRL customer since 15 years and never faced any problems before he says me than I would have complained numerous times in last 15 years and might have got response also.Is dis a way to talk to a costomer.Very disappointing.Phone number [protected]

Vrl packers and movers, my bike is not delivered on time. Delivery date is on 24 and 25th june and delivery person is rude and miss behave on call, he not ready to deliver my bike, he is giving silly reason due to heavy rain it can't be delivered. I have paid online 6037 rs. Huge amount to get my bike delivery from bangalore to pune. Delivery person said rudely, i have not given this payment to him so he will not deliver the bike... His mobile no is [protected]. I want this complaint to be excalated to hire authority. I want resolution on priority basis. I want my bike delivery today on 26 june at any cost no more delay. My name is kishor and mobile no [protected]. Hero duet scooty, white color, no.. Ka51eu0363