VRL Travels Complaints & Reviews

This is manjunath my tr no 20368262 travelling from bijapur and bangalore on 27/03/19. Driver gave stop for dinner in haragur cross (After bijapur first stop). There both nonveg also there i asked driver will u give stop any other place for dinner. His reply was very rude and careless. Please take action on this. My number is [protected]. Thanking you

Disappointed with bus delayed.
Bus number. Ka25d4786
Date.14/03/2019.
Two things,
(1) don't know why the traveling bus entered vrl stockyard. And wasted half an our time.
(2) driver drives the bus in neutral technically which is not safe.
Not at all happy with the journey
Don't know what action vrl will take.
Again am planning to travel on saturday by vrl,
I hope this will not repeat.

My name is manojkumar, travelled with my mom n dad seat number 15, 34, 35... My journey bus no. Is ka25d1395 boarding from : morampudi jn, nr. Simhadri steels at :[protected]:00:00, (The bus is supposed to come at 6.30 but got delayed by 90 mins since he hit car and got late)..
Reasons for compliant :
1) bus driver is too rash in driving and he carry the rashness with travellers too
2) he doesn't stop any where for urinals from mng 5 to 11 (Bus got late bcz he has been late with the car accident sean.. Travellers told his mistake is there in car accident also)
3) i just asked him from indiranagar bangalore to anandrao circle in bangalore which way he takes so that near by to my location i can get down.. For that he shouted and yelled at me saying i should got down there itself and go.. He was abusing like anything... Even i ask him what is the matter of annoying.. Such a waste drivers at the cost of travellers life u r recruiting... I won't take vrl again unless i'm assured that nice n cool controlled drivers are placed...

This complaint is about vrl and service.

Nowadays it has become a very casual practice that no buses run on time. Be it from anywhere to anywhere.

It's a very common delay time of minimum 30 minutes to 2-3 hrs.

We book buses relying on their timings that they mention in many of the online third party applications and as well as on their own website and plan our next schedules and days but they have never arrived nor dropped on time. This is causing 1) we're losing our hard earned money 2) losing our trust in people/office that we promise them believing vrl timings

Vrl is losing it's goodwill in the market for sure. I can bet on this because, i have heard from many of my friends, colleagues and relatives that they have completely stopped relying on vrl service and specifically with the timing and they have started using other transport services

Dear team

The bus driver and other facility, committed timing of boarding is perfect due to which i am regular travel through vrl travels

But the one thing i want to address you that the person whom you appointed at sangmawadi pune parking area office is very arrogant and miss behave with passengers. This is 4th time we observe him and the same attitude he have while communicating with the passenger, if anybody call him for the address confirmation he don’t give proper answer talk arrogantly, if any passenger ask for the bus status he use to reply that everything is mention in sms then also you are asking, if you people think that your online services is so full proof then please close the office there is no need and if you open the office at sangamwadi to assets passenger then educate the person who seat there should be polite and humble with the passenger
Also request to put the fan facility at sangamwadi parking centre because when passenger wait for the bus there are so many mosquitoes and now it summer season cant seat without fan, from last 3-4 months fan is not working at sangamwadi parking office so request you to do the need full.

I am traveling from mumbai to blore. Just an hour of journey left and the bus stopped at vrl refreshment. There are so many toilets but most of them closed. Only one wester toilet and that's in worst condition. Went and spoke to staff he was cofidebt that's it's clean inspite of telling him. Went and took pictures and showed him. He still could not help. The only option given to a women passenger was to use a gents wester toilet. Used it as few gents passenger helped in asking all men to leave. I have been a regular customer of vrl and this issue has always been there. However today has been worst. Sad that vrl could not give the basic needs for a women. Attached are the photos

Bus no. Ka25-c 6952 from bangalore to belgaum departed at 9.30pm and supoose to reach belgaum at 7am and reached at 8.35pm and it was not because of traffic it was due to unnecessary stopage, your sucks and i will never ever travel in vrl and alsl will share your [censored] service in social media as well, so tht people should know abt ur # service. Please return my money back u guys dont deserve....

LR no [protected]
Crn no [protected]. Booked two bundles from Ahmedabad to rajapalayam. Only one bundle received on 5.2.19. office person reported it is our mistake and we all deliver second bundle to my station . But now they are telling if truck touches my line ( dhalavoipuram) only they will transfer goods. How long I have to wait. I cannot waste money for auto. You pls arrange for delivery.
( Dhalavoipuram person telling we will not deliver in dhalavoipuram office go to rajapalayam only)

Veera tex
Dhalavoipuram
[protected]

I was having booking from borivali today i e. On 10/02/2019. Bus has left just behind my eyes. I was asking that person on call that bus is in front of me, but he was like bus will not stop here, it will directly stop at sion. Few days back same bus was 40 mins late and i was waiting from almost 1 hour, i haven't uttered a word to conductor but today i was just requesting him to wait for max 5 minutes and he was not ready and he talked so harshly and badly, was not expected from vrl... Vrl was my 1st preference, but it was... Will never recommend vrl to anyone... Sorry... Due to this type of staff vrl may face a huge loss or passenger scarcity.

I want my refund

Message from vrl

Name, your journey bus no. Is ka25aa5267 boarding from : national park bridge end (Axix bank) borivali {e}[protected]/[protected] at :[protected]:15:00, while boarding please carry your photo id proof, no blanket for non-ac bus, tracking url : http://www.vrlbus.in/vrl2013/mobile_site/mobile_bus_trackng.aspx?TRNO=15445047

From redbus
Hi david j,
I am writing to you regarding the cancellation of your bus by the bus operator tn[protected]. I am your redbuddy sujatha. V and i have been working on your case.
I understand that the cancellation of the bus would have caused an inconvenience to you, and i am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.
Regarding the refund, we would like to inform you that, as per the policy of vrl travels, the refund needs to be collected from vrl travels. Request you to visit the nearest vrl travels for the same along with id proof. Your understanding in this matter is appreciated.
Since this response is logged in our system, this case will be marked as closed. However if you need any further assistance, please feel free to revert to this email and we will be glad to assist.
Once again, i deeply regret any trouble caused to you due to this issue.
Thank you for choosing redbus.
Take care,

Sujatha. V
Redbuddy

[likhit naik, your journey bus no. Is py01ch1451 boarding from : kumta opp kdcc bank (M[protected] at :[protected]:15:00, while boarding please carry your photo id proof, no blanket for non-ac bus, tracking url : http://www.vrlbus.in/vrl2013/mobile_site/mobile_bus_trackng.aspx?TRNO=15360319. ]

The bus is break down from 1 hour
All passager upset. So kindly provide service bus. And for service quality failure.
Kindly provide the suitable compensation for all passengers.
Else it will be subject to legal compliance again service quality failure.

Likhit naik
[protected]

The driver is very rude... He dont knw hw to behave with customers.... He used bad words while we called him... I had a pick up at padmanabhanagar i was in time but the bus passed without picking me... When i called the driver he didn't instructed me properly instead hw used bad words... I m in majestic... Please ask him to pick us
Please respon

We are regular costmer of vrl, we r keeping parcels from bellary to vashi in bus, from last 3 months it's not reaching there in time, everyone time driver r cleaner forgetting the parcel to give in ur vrl vashi office, even today aslo same, pls tell ur driver to maintain the time, our all business is depends on your parcel item. It's request... I hope u understand and reply to us.

Date : 17/01/2019

Today i booked bus ticket from paytm as bangalore to kagwad on 27th jan 2019 8pm it's been wrong info as date we are willing to travel is 23rd jan 2019 8pm. So i already called paytm helpline number but they are told operator is responsible to answer questions and give right solution for my complaint.

Please find attachments of order i need the bus ticket should be modified or if not possible...

I am travelling from yeshwantpur to kalaburgi by bus no ka25 c6713, driver behaved rudely when i requested to stop the bus for urination, used singular words and stopped the bus after 10 minutes. I am a senior citizen and travelling at night and expect favorable response from your staff. Warn the concerned and ask him to behave properly with passanger

We a family of four members were traveling from panaji to bangalore. The bus no. Py1452. My husband got down to buy a bottle of water. The driver started the bus and wouldn't stop for him to get into the bus.in spite of many requests and begging the driver to stop, he stopped only after 40 kms. My husband had to take taxi to reach us. It's was very horrifying and scary experience to travel by vrl.

Bus driver is not allowing for the passnger to enter before the bus dispature time and and there is no value for the passenger and they r not allowed atlest for senior citizen they r standing past 1 hours but driver is standing infront for them worst people of vrl drivers bus no-ka25aa5269 this people's r worst people so pls take the strikct action on them...

Journey timings not proper for nasik to nagpur by vrl on 23/12/2018 specified that it will reach at 8 am on 24/12/2018 but reaches at 10.15am...Whereas from nagpur to pune journey on 24/12/2018 the vrl travels staff behaviour is pathetic..They don't have manners..one more issue is regarding Side safety vertical bars is not there and blanket is very thin..After paying a lot still i didn't get good service.thats unfair

Hi. My name is mohd shafique. I tried to book a ticket through vrl site on 15/12/2018. The amount debited from my credit card but ticket could not be booked.. The amount of ticket is 998.
I tried thrice, but all the time the transaction failed. And amount debited from my credit card..
Hence i request you to please refund the amount.
Transaction timing. 8.45 am on 15/12/2018.
The bus was from mumbai to belgaum on...

Ticket number: tmcz56162810
Bus number: py05a1598
Contact number: [protected] not responding when asked about bus timing details and told to contact customer care number and he don't know anything.
Customer care number not connected at that point of time.
Passenger waited at boarding location but no use.
Please refund the amount.
Take the complaint seriously and do not repeat the same with other passengers.
Not expected such bad service from vrl.
Please take necessary action and do the needful.
Regards,
Customer