VRL Travels Complaints & Reviews

I am traveling from mangalore to pune now in vrl bus (Ka25aa5269). My boarding point was hampankatta, mangalore and the boarding time was 16:30. I was near the boarding point in a shop.. But the bus left as i was seeing and the bus conductor did not even bother to give a call.. I had to run behind the bus and finally when i got the bus... The bus conductor irresponsibly said we don't have the the system of calling. This was still fine... But midway, the bus stopped in a place where everyone was asked to go for snacks and washroom... But the washroom did not even have proper locks and also gents were using the ladies washroom.. Now when i complained about the pathetic condition of the toilets, the conductor says 'you will have to use this washroom or else wait till 10:30 in the night'... This is horrible... Every other bus operator in this route stop in places where there are good toilets...

Vehicle no py05 9547 bangalore to shiridi, driver name sonaji. I never expected from vrl staff what they realiy do with us. Even the driver (Sonaji) dont now minimum commonsence that how to talk with passengers. And he try to beat me as well. Soo shame on vrl staff they have. Worest travels i never see and never expect that they ready to beat custamor really shame to vrl

Shifted car from Pune to bhopal. Paid the amount on the basis of soft copy provided by your staff name kumar. But after that have not received the hard copy of the bill even after one month. Without the bill I cannot claim the amount from my office. Asked for the bill many times from Mr Kumar, but all no use. Today tomorrow daily giving some excuse don't know what is there in just doing courier the already generated bill. Also the attitude shown by the staff is very rude, m verry disappointed by the service provided by you and your staff. How can we rely on you in next transfer. Vrl car carrier.

I was travelling to Bijapur to Bangalore on 6/7/2018.
Bus Number- KA 25 C 9562.
My boarding place was Muttagi cross. Departure timing was 8.45pm. I was at boarding place 10 minutes early only. But the bus came at 9.35. Almost 50 minutes delay. I was with my family and first off all there is no place to sit or there is no VRal office at Muttagi cross. I was carried 3 bags and driver was shouting 3 bags are not allowed. And that too he was telling very rudely. He was telling that don't ask the reason for delay also. Then I shouted on him and finally they allowed me to carry that bags.
I am a regular customer of VRL, even though if seats are available in SRS I never travelled in that. But these kind of situations or behaviours happening from VRL drivers on very frequently I am thinking and strongly suggesting everyone to switch to other travels.
Team VRL take the action on these two drivers and I need reply to this message.
Otherwise I am going to file the complaint officially.

I was travelling from vadodara to ahmedabad on 21st june, 2018 alongwith my family in my car. One bus of vrl travels was drving side by side / behind / ahead o[censored]s. Time was around 8 a. M.in the morning. I could not take bus's registration number or other details.

First of all driver's driving was very rough. He was overtaking from wrong side & from service track on the road with speed of 90/100 kmph.

Nearby ringroad exit of express way (Towards rajkot); my car was in first track & your bus was in second track. Suddenly driver of vrl travels bus overtack my car with bringing bus much nearer to my car. This has resulted in shot break applying by me to my car to prevent accident with vrl travels bus. So fortunately i was managed to avoid crash with your bus back. Due to sudden break application, my mother (Seating in second row seat) & wife seating aside driver seat in front) felt down.

In addition unfortunately the volvo bus coming behind my car could not apply such shot break which resulted in hitting of the front of that bus to my car. It has damaged a lot to car.

This has happened due to very rough & very fast driving of the driver of vrl travels bus especially in wrong track. He was overtaking from service road (Third) track to second track & then from second (Middle) track to first (Right hand side) track with very high speed & with sharp turn. His attitude was driving a racing car in foreign country like we saw in movies... By doing this bad driving he is not only putting many lives (Of the passengers travelling through bus) on high risk but also casing the same high risk to other vehicles travelling along on the road.

Vrl bus' driver has noticed the accident occuring due to his bad driving but shockingly he didnt even stop for a moment & runaway with bus pretending nothing has happened.

My door is loaded in rajnandgaon dat as 07/06/2018 and now i m not recive my meterials so i 1st do inqurys how much day at delevery my door vrl man says maximam 5 to 6 days count how much day is gon i m not recive my door and hoody branches ([protected]) not recived call another no we r calling [protected] he is saying call [protected] so what this no is swich off and i call another office see says topay is reddy? I said yes it reddy but hoody branches not respondind i m not fraud give me my meterials delevery and tack ur charge i dont like

Ka 25/c6974. I came from bangalore to bijapur on 14th june 2018, our bus isn't enter in the bijapur city because of heavy load, we all waited some time then another bus came to pickup, once we started entering into other bus with language, the other bus driver is very rude and scolding, i started discussing with why your behave like this then he started rude behave with me and telling come out i will show my power. This is behavior of vrl bus driver.

Next time how will travel with my family. Am feeling there no same drivers.

Regards,

I was traveling from bangalore to badami on 12th june n had reserved my seat for u6 a week ago or more, n was waiting for bus at yashwantpur vrl stop. One of the vrl management person calls at 9:30 n say "the behind seat glass has blasted n glass pieces r on the seat can u move to other ladies doubl seat" with this i could understand that something happened to my seat.. But when the bus arrived i saw my seat u6 was all fine n it was given...

Our bus to hyderabad scheduled at 3.30pm till 540 hasn't arrived at udupi. Msg at 3 pm was sent about an hour delay. With luggage, children how long do we stand at a tea stall in heavy rains? There is no proper bus shelter. Now we are told bus is expected at around 7 pm. Where do we stand as tea shop is to be closed. Pnr no 210! 16680150#212. Contact number is [protected]

Vrl bus nowadays is just increasing the fare but the bus is sooo unhygienic to travel sleeper non a/c bus. Every time i have observed the bus is not fit for like no journeys. Almost 4times now bus is broke down and we as a passenger have to suffer for that. No one is listening to the issues of passengers. I request the vrl travels maintenance team to at least keep the bus clean

Hi.
We were traveling from goa [maphavinatorno:- [protected]. At around 9pm a police raid [alcohol check ] was conducted by 2 police officials.

Next morning on disembarking from bus, we find our luggage baggage closed.
I find 2 choclate bars and 2 cashewnut packet removed from our bag.

Does this police checking for unauthorized goods allow this opportunity to whisk away legally carried stuff.
What if there was some expesive goods lost. Please check followup on this and keep us informed about your actions.

Regards
Surendra s,

Drivers are so rood that they stop playing tv. When i asked to start he behave like i m asking for his kidneys.ac is not working properly. Frankly speaking we need some service provider like uber or ola. Lot of business opportunity. They hv no manner how to talk to ur costumer. Dear vrl don't forgat ur bussiness will b ruined just wait for a business plan like ola or uber. Also rash driving.
My tct details r bellow

Ambrish gaur, bus no. Is mh 09/em2719 boarding from : kharadi bypass-wageshwar parking, near old kharadi jakat naka (M) [protected]. At :[protected]:50:00,

Please do not book vrl bus raichur to bangalore

Last time i had travel raichur to bangalore, they started 15 min early, i called to staff they told you can complaint we dont care, i have completed to customer care there are also not responded clearly

Raichur - bangalore thursday, december 14, 2017
Ticket no: tkd[protected]

Pnr no: 508! 15461397~11968823

Boarding point ph. No.:[protected]

Hello sir
For 1st May 2018 paid 2400 rupees for Hubali to Pune. I am disappointed with your basic service to customer. We paid huge amount for travels but no washroom restroom and no drinking water for customer. Please take some immediate action on same. VRL without basic amenties.

Its horrible service by paying the huge money for travelling

Please take some action against them.

I was expected to board the bus at 10pm but bus arrived at 11pm. As per the mail, we were expected to reach destination by 6am but we reached at 10am. When we asked reason for delay to driver he told route was changed. There was no information to us regarding route change got delayed by 4 hours. I will definetly not recommend vrl travels to anyone because of its poor service. This is 2nd time i have faced same issue.

I booked a ticket for bangalore to gadag 10 o clock timing. But still i am here in gandhi nagar office now time is 10:25 pm. I called your manager he said bus is not clean bus cleaning is going on wait for some time. If bus is not in good condition why you people are taking booking for that bus.? This is the you people are handling? ¿? Here lot of familys waiting. Childrens are waiting... This is not good. Worst travels. We are waiting here for last 1 hour.

Bus number ka 25 c 7993

Sir this is to inform you that today on 21/04/2018 i started my journey from hyderabad city at 7:30 pm. Without any intake. Around 12 in the midnight i requested your driver for dinner halt he straight away refused me saying that this bus doesn't have any halt till its destination kolhapur. It is surprising how come vrl people don't allow people to go even for necessary requirements like refreshing, eating drinking water, tea etc. Without break will break relationship with customers. Netter you understand human beings necessary requirements.

The scheduled time of departure from katraj, pune was 11:00pm but it is 1:20 now. Still there is no sign of the bus. It is very much troublesome. I am not going to recommend it to any of my friends as thisis not the first time.

Please stick to the timings. If not accurate be at least somewhere near to the schedule. If the passengers are late do you wait for them?

I have called vrl transport nagar dehradun over phone for sending my personal luggage..
He told me to bring the packed luggage to his place that is 10 km away from my home.
I have done packing and reached his place where he made me wait for one hour. After that he has told me that due to gst"i can not transport your personal luggage. He needs my personal gstn number". I have asked him if it is so why he didn't inform me earlier.. There was very cold response from the vrl representative..
This behavior by vrl transport is very irresponsible and wastage of our time..
Giving no response when were asking amounts to disrespectful

Dear Sir,
Greetings.

Ref: Journey on VRL Travels Ticket No. Ticket no: TM 4W28208623

PNR no: 201!16555318~12817153, Date:[protected], Pune to Nagpur Semi sleeper Bus No. MH 04 G 8813, Seat No.7.
[protected][protected][protected][protected][protected][protected]---
The Driver from Pune to Aurangabad, ( Driver changed ) only was watching VIDEO FILM on his Mobile Phone throughout the journey by keeping it on dashboard while driving throughout, risking lives of all the passengers. When requested for not to watch Video while driving, abused the passengers who were all frightened, shocked and in despair facing danger.

Will it really be taken up by VRL?