VRL Travels Complaints & Reviews

Drivers are so rood that they stop playing tv. When i asked to start he behave like i m asking for his kidneys.ac is not working properly. Frankly speaking we need some service provider like uber or ola. Lot of business opportunity. They hv no manner how to talk to ur costumer. Dear vrl don't forgat ur bussiness will b ruined just wait for a business plan like ola or uber. Also rash driving.
My tct details r bellow

Ambrish...

Please do not book vrl bus raichur to bangalore

Last time i had travel raichur to bangalore, they started 15 min early, i called to staff they told you can complaint we dont care, i have completed to customer care there are also not responded clearly

Raichur - bangalore thursday, december 14, 2017
Ticket no: tkd[protected]

Pnr no: 508! 15461397~11968823

Boarding point ph....

Hello sir
For 1st May 2018 paid 2400 rupees for Hubali to Pune. I am disappointed with your basic service to customer. We paid huge amount for travels but no washroom restroom and no drinking water for customer. Please take some immediate action on same. VRL without basic amenties.

Its horrible service by paying the huge money for travelling

Please take some action against them....

I was expected to board the bus at 10pm but bus arrived at 11pm. As per the mail, we were expected to reach destination by 6am but we reached at 10am. When we asked reason for delay to driver he told route was changed. There was no information to us regarding route change got delayed by 4 hours. I will definetly not recommend vrl travels to anyone because of its poor service. This is 2nd time i have faced same issue....

I booked a ticket for bangalore to gadag 10 o clock timing. But still i am here in gandhi nagar office now time is 10:25 pm. I called your manager he said bus is not clean bus cleaning is going on wait for some time. If bus is not in good condition why you people are taking booking for that bus.? This is the you people are handling? ¿? Here lot of familys waiting. Childrens are waiting... This is not good. Worst travels. We are waiting here...

Sir this is to inform you that today on 21/04/2018 i started my journey from hyderabad city at 7:30 pm. Without any intake. Around 12 in the midnight i requested your driver for dinner halt he straight away refused me saying that this bus doesn't have any halt till its destination kolhapur. It is surprising how come vrl people don't allow people to go even for necessary requirements like refreshing, eating drinking water, tea etc. Without...

The scheduled time of departure from katraj, pune was 11:00pm but it is 1:20 now. Still there is no sign of the bus. It is very much troublesome. I am not going to recommend it to any of my friends as thisis not the first time.

Please stick to the timings. If not accurate be at least somewhere near to the schedule. If the passengers are late do you wait for them?...

I have called vrl transport nagar dehradun over phone for sending my personal luggage..
He told me to bring the packed luggage to his place that is 10 km away from my home.
I have done packing and reached his place where he made me wait for one hour. After that he has told me that due to gst"i can not transport your personal luggage. He needs my personal gstn number". I have asked him if it is so why he didn't inform me earlier.....

Dear Sir,
Greetings.

Ref: Journey on VRL Travels Ticket No. Ticket no: TM 4W28208623

PNR no: 201!16555318~12817153, Date:[protected], Pune to Nagpur Semi sleeper Bus No. MH 04 G 8813, Seat No.7.
[protected][protected][protected][protected][protected][protected]---
The Driver from Pune to Aurangabad, ( Driver changed ) only was watching...

I was informed over telephone that the bus trip as per details given in email shown below is cancelled by vrl because of insufficient booking. i have therefore no other option to ask for full refund of ticket money along with bank charges for online payment.

Please note that since the booking was confirmed by vrl, i made arrangements for various activities in bangalore based on confirmed booking. now i have been put hardship...

Hi,

I had boarded a vrl bus from kumta to travel to bangalore on 28th feb 2018.
Reg details for bus : py 01 ch 1451.

The bus sent by the vrl staff is a very faulty one and has stopped for every hour on the way to bangalore. This has led to delay for us travellers in order to reach bangalore and join our respective organizations to work. I am considering it as a serious issue since it has already taken...

Hello,
This is very disappointing service given from you. We chose travels for the comfort travelling. But service given by you is really very worst. Your drivers have driving very rough.
I asked your driver to keeping driving safe, he shouted me, "then what i do? You chose last barth, then its not our responsibility."

Is it your not responsibility to give your customers comfort travelling??
Then why should...

3.30am on 11 feb 2018 bus stops at vrl patrol bunk and vrl canteen. I had been to washroom where there was a guy sitting behind the window on the wall with half clothes on from bottom. When i went back and screamed at him, he started running i couldn't even catch him because of this clothes and also because he was not fully dressed. When i can out and complained to the nearest counter the reaction was first in such a way that they didn't...

I am regular customer with vrl i have no complaint about your bus & its staff. But i m complaining about the kotagi travels sankeshwar; he was totally misbehaved & totally abusing language used in front of elder ladies of my family. I am ready to pay luggage but his office was closed & at the time of departure of 35 min late bus he is using abusing language in front of ladies. The driver told my family to take a sit in bus the person was...

Hello i am kumar c from bangalore,
Complaint regarding we have booked the bus from bellary to bangalore on 4th feb night seat number upper 11 and 12 and bus number was ka25/c 8025 dropping points was selected to navaranga circle rajajinagar but driver not accepted to drop in navaranga he dropped in yeshwanthpura only and he has spoken
Very rudely... What he'll he is i have come with family in the cold weather where to gobr...

We travelled 3times, all times there was a problem with bus repair or breakdown of bus in midnight. Nd there is no fast response to alter the bus also. We exhausted of these experiences. We r loosing our time nd we have to attend many important things in the next day morning. Over all a very bad experiences with ur travels. Plz solve these kind of issues never araise...

We have choosen vrl travels out of all travels available as we thought this travels has feasible boarding point for use.
But as we have booked a seat in lower 02 bus num 4794 from bangalore to gokarna on 16/01/2018 boarding at gandhinagar.
We are booking ticket from bommasandra actually dey have to send gandhinagar for boarding but dey sending anand rao circle but we asked in vrl office dey say here we don't have boarding u...

I had been using vrl service for bangalore-hyd route in 2013. So i suggested same to my wife for nagpur-pune journey. But this was biggest mistake in my life. I had booked vrl ac sleeper @8.30pm from nagpur to pune on 22/12/2017. Tkt no. Tkdg87548553. Due to suffocation/bad maintenance of ac, my wife started feeling vomiting sensation, later it went worst. She requested to driver & staff to stop the bus for a while, but he denied to stop....

I booked for vrl bus from rajhamundry to bangalore on 15th dec 2017. Pnr number 11980599. Actual departure timing was 7.30 p. M. I arived the departure at 7 and i was in contact with driver upto 8. He infromed bus is delayes by 30 min. But at around 8.30 pm i was informed by the local vrl office that the bus is cancelled. I asked for refund. He informed, in bangalore also u can get refund with any of vrl office. After with so much difficulty...

Vehical no - ka25 d4504 from bengalure to bagalkot on 23rd december 2017 depature time was 10:5pm bus stopped due to head light and internal lights failure in peeny 8th main mechanic arriveal was late. Customer care response was not good bus moved from peenay 8th main at 12:05am delayed for 2hrs. And driver has no idea about the problem.
Maintainance problems shouldn't happen in such a negligent way, its a passengers nightmare to...