VRL Travels Complaints & Reviews

I have booked ticket from vapi to bangalore for journey on 09.11.2017, bearing ticket no. Tkb[protected], through redbus. The scheduled departure was 23.00 p. M on 09.11.2017 at vapi and scheduled arrival was 5.00 p. M on 10.11.2017 at bangalore.
The bus arrived vapi at 23.30 pm on 09.11.2017 at vapi and reached bangalore majestic at 8.30 p. M on 10.11.2017 with delay of 3.30 hours. The late arrival at bangalore by 3.30 hours is very...

Today i have buked the ticket from bangalore to bidar but due to some reasons i have to cancel but according to your rules the time for cancelling the ticket is over, they are not even cutting some percentage of the ticket money and giving us back our ticket money, i
Have to cancel ticket but according to your rules we have to cancel ticket before four hours but sometimes we decide at last moment to cancel. So make customer friendly...

Everyone i travel to nagpur from pune, i prefer travelling by vrl buses. The service is awesome, no competition. The punctuality, bus qualities, maintanance, cleanliness and everything. The one thing that embarrasses me is when the driver stops for dinner, the designated hotel *hotel sai welcome* is very very bad. They serve late first of all then the food is also tasteless as well as the quality of the food is also the worst. I have literally...

Dear sir,

Bus hubli to raichur dated 24th oct'17 my seat nor l9 but i was forced to take seat l19 as the lady who booked l8 besides my seat was not able to exchange the seat with other lady. As i had booked the seat well in advance when verified and the lady after knowing male co passanger booked the seat. It is very inconvenient for me to take another seat.
Lady booking should not have been allowed when already a...

Hello,

I have booked vrl bus ticket through redbus.

1. Due to bus cancellation by vrl for route bangalore sirsi friday, october 20, 2017, i have asked for refund, which vrl office had agreed and told me to collect from east end circle.

2. I have visited east end circle jayanagar 3 times and everytime they have informed that they don't have money for refund and also told vrl head office is not...

Traveling from mumbai to belgaum i shift multi axle volvo ac sleeper bus
Paid 1680 for the ticket and on boarding the bus and reaching the seat saw multiple cockroaches on the seat, curtain and rods
This was not just on my seat but all the seats in the bus... All the passengers were troubled by it
Couldn’t sleep one wink because of them
What is the point of paying so much for the ticket when the quality and...

Hello,

We have chosen Vrl travels out of all travels available as we thought this travels has feasible boarding points for us.
But as we have booked a seat in Ka25/d1398 from Hyderabad to banglore on 18th of October 2017 boarding at miyapur Alwyn Hyderabad. Ticket number bearing: TKBE49328889
The bus driver is not responsible enough to call the customer before leaving the point even though we were there at the...

On 15/10/2017 at 8:40 pm i boarded vrl multi axel a. C. Volvo bus mumbai to goa bus at andheri which arrived late from the scheduled time i. E 7:46 pm. The condition of the bus was pathetic. There was loud rattling noise throughout the journey. The seat were so uncomfortable. The entire bus was viberating. When we informed the bus driver and helper about this noise issue and vibration of the bus. To our surprise they informed us that it's...

My travel in vrl bus recently has been very unpleasant one! Any traveler would not like to be welcomed by bedbugs.

Mine was a to-and-fro journey on consecutive days. And i had to travel through the same bus (Unfortunately the same seats!) on both days.in spite of complaining about the bedbugs after the first journey.. No action was taken against it. I had to travel back with the same bugs!
I have huge allergy due to...

I traveled by hubali to ulhasnagar bus on 28 the september!! I had a pathetic experience! There were bed bugs on the seats due to which i landed up in skin lesions due to the bug bite and had to visit hospital... Inspite of paying for the good facilities... A simple thing for pest control is not been done!! I would never ever travel by that bus!! Let some action be taken for disinfection of the seats or maintainence... Or else i will complain...

Never expected this kind of result from vrl. I am very sorry to say this but unfortunately i am guild and have to proceed "owner has kept the good brand, but the travels customer service and the bus fare and drives are ruining the owners name".

"1659700" several days i would get a reply is what was said and its almost more than 40 days and not several days, a solution is not received.

It seems like vrl is not...

Hi,
I have always had highest regard for vrl travel services. But for this time. First of all it's extremely unprofessional of the travels to use a faulty bus (Ka-25 d4786).
The bus had to be stopped after every hour and restart as the bus had serious technical problems. On top of this bus had to be repaired and thus causing a delay of more than 6 hours and i could not attend an important meeting. This is highly unprofessional...

Dear sir/madam,

This is surajit misra, booked a ticket from redbus with a ticket no. Is tka[protected]. This journey was from karad-mumbai on 09/10/2017, at 7.30am. The fare was rs. 1400.00.

This bus was 04 hours late at 7.30am (Called bus driver/conductor mobile no. Was provided as sms). I had a flight at 4.30pm from mumbai on the same day. The scheduled time (7.30am) was enough to reach mumbai to catch my flight....

On 8th Sep 2017 I booked a bus from hubli to mumbai. In basava vana office they told they will arrange a pickup van till bypass road, we were there at bypass bus no PY05A1602 which was supposed to stop there, wasn't stopped and went near dwd belur indl area around 1 am at night, I was having urgent work at mumbai and I shouted on driver on why you didn't stopped at hubli and why so late, driver of that bus told he don't have...

With ref to the above subject we regret to inform you that the amount has been deducted of rs 1330/- while booking the tickets from bijapur to bangalore but unfortunately the tickets have not been booked or confirmed. Hence we request yourself to kindly address this issue and payback the amount to our account as early as possible.
Transaction ref
To transfer
Inb vrl logistic pvt ltd
Trn ref: 36401544igabughxf7br...

Pathetic service from vrl travels...From the past 30min around 40-50passengers are wayting in rain at petrol pump . No concern person available from vrl here for passengers . I have videos and photos of service provided to all passengers. All passengers are asked to wait more 15-20min ...all passengers have been dropped by the pick up van from vrl to indian oil petrol pump in miyapur ( hyd ) from 20-25 kms away from main city ...and from...

Vrl is the best service that i and my family have noticed so far.
The bus fare on the weekends and during festivals is extremely high.
More over delivering more services there will be more customers but this is not working. 100 or 200 rupees is fine, just look at the sheets vrl online tickets have designed. It's extremely sad to hear.

It's creating a negative thought.
Instead, there can be many buses during...

Dear vrl management, i am travelling in your bus, from vishakpatna to bangalore bus leaving at 3:30pm and up to 9:30pm drivers are not stopping the bus for break (Urinals), 6 hours how can a person be able to control all these things its very horrible for old age people and ladies, and moreover, driving is so rash very rash driving, while overtaking the vehicle they go very nearby, some time they apply break very hard, please take care of...

I have been travellong on a monthly basis from mumbai to goa.
During each joirneu either to goa or from goa there always some issue with the bus.
The bis os always late when it leaves mumbai, if the pickup os at 10:15 the bus comes no sooner than 11:30.
During the past 5 trips the experience has been horrible.
Each time the bis has broken down.
1. The door got jammed.
2. The bis is not working.br...

I'm ramesh v yalameli, i and my son are traveling from bengalore to basavana bagewadi in bus no. Ka 25 c 8270. Vrl client in anandrao circle misguided us that bus stops for meals in tumkur but bus driver doesn't stopped. I complained customer care phone no at 12:30am, but he doesn't answered us. U should take a great action on this, customers are getting problem....