VRL Travels Complaints & Reviews

I had a booking with vrl travels from Mumbai to Bellary. Ticket no TK6A77387382 on 13/5/2017. Booked ticket from Red Bus.

The reporting time was 5:05 pm and departure 5:20. The bus came at 6:50. This is at Malad which is very close to the starting point of Borivali.

But the problems were
1. The Helpline number[protected] call was not being received. I tried 20 times. Others also did. Initially one...

VRL bus on a trip from hubbali to Mumbai didn't stop at any toilet despite the female passengers making multiple requests on a 10 hour long drive. The bus stopped twice in the middle of the highway for male passengers to attend natures call. Lack of toilets was cited as the excuse for not stopping anywhere. I'd be surprised if none of the dozen petrol pumps on the way didn't have a toilet. Whose responsibility is it to ensure the drivers...

The vinayak travels that host your vrl travel buses in andheri east are probably the worst at providing customer service.

The staff there is way too rude and claims that " we are not here to serve the customers' yes this is the exact line which i got to hear from the person there at the travel office when asked for a seat as i was waiting for my bus to arrive since 2 hours.

Overall they have no basic decency...

Sir as per your website our material has reached bangalore hoodi at 11.28 am... L.R.NO:[protected] but your people at hoodi are saying still the vechicle has not reached even at 2.30 pm... my person along with the luggage vechicle went and came back... who will bear this loss.
your customer care number is also not working ([protected]).
how can such big organisation be so irresponsible .
this is third time i am complaining...

Usually VRL travels doesn't stop at any local road side tea shops. But this is 2nd time bus is being stopped road side for tea where their are no toilets and above all it ll be 2am to 3am. At this time alone ladies and old people getting out of bus is risky. If asked driver that why vrl is stopping at these places, driver says what then where to stop, we need tea so stopped here. And very irresponsible driver for bus no KA 25 AA 6081 bangalore...

I am travelling from Bangalore to belgaum seater bus. Bus timing was 9:45 to depart from Anand Rao circle vrl bus stop but bus (ka 25/c 5583) arrived at 10:30. It was expected to reach belgaum at 7:30. It's 9:20 now and not yet reached Belgaum. Why VRL travels is not keeping sense of timing and following strict timeline. This is Everytime problem with VRL Bangalore to Belgaum service. Atleast keep in mind that we passengers have other things...

The actual arrival timing of VRL company bus from Hyderabad to Mangalore i.e. I-Shift Multi Axle Volvo A/C Sleeper is at 9.30 A.M, But they(wrongly) mentioned on the online ticket booking website is 8.31A.M. mainly to mislead the passangers. I travelled on 25th Jan giving more money thinking that it would reach Mangalore on 26th atleast by 9 A.M. The staff told me that the actual arrival timing is 9.30 am. and it will reach always after 10.30...

I am travelling shiridi to bangalore now time is 10 20 pm he is not stopped for dinner I asked to driver what he sales now dinner timings is 11 00pm what's going on next time I well not travel
This one is health problems I stated on shiridi 4 pm respond this massages xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄

Hello sir/madam

My name shambhu patil i travel belgaum to bangalore on 9_1_2017 on above bus volvo but i m travel wvwey weak but today i have bad experience actually i told i m sugar patient i has use rest room i m waiting in chitrdurga but driver was stop in the eoad side but my with my all my friends ladies how ro possible to usw rest room i asked driver to stop vrl stop at chitrdurga but he told we r not going there he told...

It's very uncomfortable to travel in such a condition and the vrl agents in the bus are also not responding for the problem very disgusting service from vrl I would never suggest vrl for any travel purpose if this is not taken care I would take serious actions on vrl I don't mind till what extant and I need to change my seat if it's not possible I need a refund from vinjayanad roadlines I'm not able to bare this although I have paid the amount...

Sir,
my material has been dispatched from zirakpur on 19.11.16 L.R.NO:[protected], normally it takes 6 to 8 days but this time till today i have not received the material & your people are telling that it will take 2 more days.
i am your customer from past 8 yrs, this kind of delay affects my business very badly.
kindly look into the matter & see that such mistakes never happen again.

rgds
r.j.singhbr...

Booked ticket on 20 nov 2016 to travel from tuni to tirupati. The ticket was for 21 nov 2016, 16:16 pm ticketno tjch39864978, pnr no: 211! 11460300#212! 11460299~8851956

Seat no : 18, 19,
Bus : vrl travels

I got a call from the bus services saying that the bus has been cancelled and the amount will be refunded to my account. But no amount has yet been credited to my account. And i am call for your red...

We had booked a ticket from Davangere to Vashi on 5th Nov for our guest but had to cancel this ticket.
Now when we went to cancel this ticket we were told to show the id proof of the ticketholder as the guest was from Mumbai she currently didnt had any id proof with her.
And we were told the ticket cant be cancelled, now this is so very stupid policy as this is loss of money and time.
Very very inconvinient service.br...

I have travelled from bengaluru to visakapatam tr no i s 8555720 on 13 october after two hours of journey the bus got damaged .the main reason for the damage was the bus was not tested before the start of journey.
I am thinking that vrl travels was playing with people risk.
And the bus reached the destination late by 5 hours so that I lost my interview.
Again I booked a ticket on vrl travels. From visakapatam to bangalore...

When bus is stopping at vrl hotel between bangalore belgaum the passengersame are not getting their bus after having food especially ladies passengers are getting very much frightened of in which bus should they go and some buses are going by leaving their passengers and passengers are coming running back of them please solve the problem and make something like that that passenger should get the bus quickly in your all same looking vrl buses...

Bus from mysore to pune on october 3, 2016 - 5:30 pm
Bus ka25c7996
1. Reached pickup point late by 30mins
2. Booked multi axle sleeper ac bus but was made to sit in a sleeper ac bus
3. Drivers did not know the route and we were roaming inside karnataka for 13hrs
4. Reached hubli at 7.10am
5. Drivers did not stop for dinner and restroom for 9 hrs : 5.30pm - 2:30am even repeated requests from passengers...

I booked my ticket on 19th September with travelling date 21st September with ticket number 8380218 with seat number L13 from Belgaum. The day of travelling the person called me and told that the bus is cancelled we shifted to another thing bus with s.no L29 i said ok for them. After an hour again i got call from vrl office that bus also cancelled the woder thing is how 2buses will cancel in single day is it soo much of technical problem...

Hi, This is Manjunath Dalawai Booked ticket from Bilagi to Bangalore on 4-September-2016, seat no -L9 Paid-1050.boarding from Nagod complex -Gandhi nagar Bilagi, Now got call from transport they are telling wont able to pickup from boarding place.i Ihave to travel 40 KM to get bus.This is 3rd time facing problem like this.please help me out soon.

Contact no-[protected]...

Hello,

Below email I have sent to VRL Travels on 13-Jul-2016 followed by 17-Aug as there were no responses. Raising my voice.
[protected][protected][protected][protected][protected][protected]
Incident happened on 12-Jul-2016.
TRNO=7796632

Bus departed from Nagpur on (11-Jul-2016, MH04-G8813) was failed at around 6:00 AM near Waluj, Aurangabad....

I have purchased ticket from pune to bangalore on 13 aug-16 which is travel for 15th aug-16. Fare collected from me was 2438 rs.
When i have checked ticket fare fir same bus on 15-aug for same day journey ticket fare was 1200 which half of the advance booking fare...

With this situation they are chaeting people while advance booking.

Why people should pay double amount in advance booking....