VRL Travels Complaints & Reviews

Sir,
my material has been dispatched from zirakpur on 19.11.16 L.R.NO:[protected], normally it takes 6 to 8 days but this time till today i have not received the material & your people are telling that it will take 2 more days.
i am your customer from past 8 yrs, this kind of delay affects my business very badly.
kindly look into the matter & see that such mistakes never happen again.

rgds
r.j.singh
e-mail- [protected]@hotmail.com

Booked ticket on 20 nov 2016 to travel from tuni to tirupati. The ticket was for 21 nov 2016, 16:16 pm ticketno tjch39864978, pnr no: 211! 11460300#212! 11460299~8851956

Seat no : 18, 19,
Bus : vrl travels

I got a call from the bus services saying that the bus has been cancelled and the amount will be refunded to my account. But no amount has yet been credited to my account. And i am call for your red bus customer care saying that the and the amount will be refunded to my account. But no amount has yet been credited to my account. My ticket registration mobile no:[protected], my red bus called no:[protected]

The no from which the call came is [protected]

Kindly look into this matter and arrange for the refund my ticket amount paid for the services cancelled by the operator and not of my fault.

We had booked a ticket from Davangere to Vashi on 5th Nov for our guest but had to cancel this ticket.
Now when we went to cancel this ticket we were told to show the id proof of the ticketholder as the guest was from Mumbai she currently didnt had any id proof with her.
And we were told the ticket cant be cancelled, now this is so very stupid policy as this is loss of money and time.
Very very inconvinient service.
This would be the last time i booked a ticket for VRL travels.

I would prefer not to book any ticket for VRL.:

I have travelled from bengaluru to visakapatam tr no i s 8555720 on 13 october after two hours of journey the bus got damaged .the main reason for the damage was the bus was not tested before the start of journey.
I am thinking that vrl travels was playing with people risk.
And the bus reached the destination late by 5 hours so that I lost my interview.
Again I booked a ticket on vrl travels. From visakapatam to bangalore...

When bus is stopping at vrl hotel between bangalore belgaum the passengersame are not getting their bus after having food especially ladies passengers are getting very much frightened of in which bus should they go and some buses are going by leaving their passengers and passengers are coming running back of them please solve the problem and make something like that that passenger should get the bus quickly in your all same looking vrl buses and put a sign board in front of hotel for toilet because in your buses crowd people are getting located that where is toilet requesting you increment in your service not your buses

Bus from mysore to pune on october 3, 2016 - 5:30 pm
Bus ka25c7996
1. Reached pickup point late by 30mins
2. Booked multi axle sleeper ac bus but was made to sit in a sleeper ac bus
3. Drivers did not know the route and we were roaming inside karnataka for 13hrs
4. Reached hubli at 7.10am
5. Drivers did not stop for dinner and restroom for 9 hrs : 5.30pm - 2:30am even repeated requests from passengers especially female passengers requesting to halt at a restroom
6. As promised, we did not get the multi axle bus at hubli instead we were told to sit in another ac sleeper bus
7. The whole journey which was estimated 15hrs took 24hrs to complete.
8. At hubli, when we refused to compromise with ac sleeper bus we were made to wait for 1.5 hrs at vrl depot, hubli
9. The customer care were not apologetic and kept convincing us to sit in the ac sleeper when we actually paid for multi axle sleeper ac bus
10. I reached pune at 5.40pm
Estimated journey time - 15 hrs
Actual journey time - 24hrs

I booked my ticket on 19th September with travelling date 21st September with ticket number 8380218 with seat number L13 from Belgaum. The day of travelling the person called me and told that the bus is cancelled we shifted to another thing bus with s.no L29 i said ok for them. After an hour again i got call from vrl office that bus also cancelled the woder thing is how 2buses will cancel in single day is it soo much of technical problem in single day for 2bus that too the leading travelling company giving the worst service for the customer telling that ur ticket is cancelled u go with refund and book with other bus. It sound like vrl giving worst service for customers.

Hi, This is Manjunath Dalawai Booked ticket from Bilagi to Bangalore on 4-September-2016, seat no -L9 Paid-1050.boarding from Nagod complex -Gandhi nagar Bilagi, Now got call from transport they are telling wont able to pickup from boarding place.i Ihave to travel 40 KM to get bus.This is 3rd time facing problem like this.please help me out soon.

Contact no-[protected]

Hello,

Below email I have sent to VRL Travels on 13-Jul-2016 followed by 17-Aug as there were no responses. Raising my voice.
[protected][protected][protected][protected][protected][protected]
Incident happened on 12-Jul-2016.
TRNO=7796632

Bus departed from Nagpur on (11-Jul-2016, MH04-G8813) was failed at around 6:00 AM near Waluj, Aurangabad. Driver requested to VRL for the replacement bus, the replacement bus reached at around 1:30 PM. There were around 40 passengers who were struggling desperately to reach Pune as everyone committed to their work/job. But the bus reached so late that everyone lost their office work. People were struggling for food but there were no food arrangements were made by VRL.
Instead of helping people in such act VRL call center continuously disconnected the calls, we were helpless. When we tried calling Mr. Raviraj (Pune Branch manager), he was so busy that he didn’t even answer the calls.

The physical and mental torture was unbearable, finally we reached home at around 8:30 PM. Thru this email I am writing to VRL for compensation of the day, it could be fare we paid for the travelling + food arrangements we did at our own + miscellaneous.

We have got the driver’s confirmation where mention of bud failure.

Looking for positive response from VRL travels.
[protected][protected][protected][protected][protected][protected]

I wrote this to VRL on Jul 13, 2016, followed by 17-Aug too but there was no response till 22-Aug. When VRL representative wrote to their local manager to look after this matter but no one turns up till date. I think it was my fault to travel using VRL bus. This is no way service provider way of working.

Thru this complain I want to express my grief and want to aware all the commuters that not to or avoid using VRL services.

There are many such incidents were reported by fellow commuters but since they don't have choice and so they were using the service with no option. I am just representing their voice.

Regards
Ashish

I have purchased ticket from pune to bangalore on 13 aug-16 which is travel for 15th aug-16. Fare collected from me was 2438 rs.
When i have checked ticket fare fir same bus on 15-aug for same day journey ticket fare was 1200 which half of the advance booking fare...

With this situation they are chaeting people while advance booking.

Why people should pay double amount in advance booking.

This is with regards to ticket booked by me for my father from mumbai - shravanabelagola saturday, july 30, 2016
Ticket no: tj8v63526844. i would quote the experience as "height of - no ethics... no empathy"

Ticket was booked till shravanbelgola. trouble started immediately as soon as my father boarded the bus. driver refused to drop to shravanbelgola. he said the bus will drop at channarayapatna and not shravanbelgola. how can he even dare to say so when the ticket is booked till shravanbelgola
I immediately then called up [protected]... phone no of vrl given in sms while booking ticket... on insistence the person says he will talk and resolve this. i thought it would be taken care now

To my surprise i realized from my father that the driver dropped him at channarayapatna... my father is almost 70yrs... driver did not even had the courtesy to drop my father at the bus depot... forget about helping to pick the luggage.

This is how senior citizens are treated???
Night of 1st aug, i called up on [protected] again... there is mr ketan here... listem what he is saying... this is your problem... dont call me... call at the office no. when i insisted he said he will check in the office today... and that he will not call and update me... i will have to call him at 11 today and check

Complaint has been raised with vrl for full refund for this torture. they are offering me a mearge sum of rs 200 which we have alread y spent over and above the tickets charges.

There is no further update from vrl

I had taken the vrl bus from mangalore to bangalore last night (i. e[protected] bus no. 4792 and i had the worst experience. not only was the bus extremely delayed, what was surprising was they had never stopped for a toilet break for ladies, when i asked him to stop the bus for toilet break he gave me reasons saying we will stopping after 30 mins and this was at 2:30 am, usually most of the buses would stop by 2 am. but instead he stops in the middle of nowhere with no toilets after 45 mins. the hassan stop never happened and at 4 am he stops the bus at a toll and i see the cleaner and the driver have gone off to take a toilet break. what about the ladies in the bus? what were they expecting. when i ask him about why he hadnt stopped at hassan or anywhere, he replies back arrogantly saying it was blocked and some bull. and when i asked if there was any toilets anywhere close to where v had stopped, he asks me arrogantly to check for myself and it turned out there were toilets der, i went back to the bus and informed him to inform others cos there were other ladies in the bus. he was least bothered and started the bus instead. is this how a women is treated? i seriously hope a strict action is taken on these travels.

I booked packages through vrl logistics for delivery from kurnool (andhra pradesh) to delhi mahipalpur vide lr no [protected] on 18 jun 2016. the consignment reached kirtinagar in delhi on 28 jun and not sending it further ahead to mahipalpur. on enquiring, i have been told to collect from kirtinagar which is far off from my place. i request for early resolution and correct delivery of my goods failing which the company to pay me compensation.

Dear Sir / Madam,

My self Bhupendra Nayak, i had book my ticket (T R # 7705491) from bangalore to ahmedabad on 28th June 2016. When i get my ticket i have't given my email id, now i need the ticket on my email address which is [protected]@sintex.co.in.

For that i call on ahmedabad office on number [protected] and the person said that give us email id on sms, so i have already send the sms with all require details. Now the person are asking that we will not give you ticket and you may call on head office or can complain also.
So that's why i'm humbly give you the complain of that perticular a'bad office person who were talking with me like that.

Pls. look in to the matter and shortout asap.
Thanks,
Bhupendra Nayak
+[protected]

We travelled from Shirdi to Bangalore on 9th June 2016. After some distance from Ahemed Nagar, the gear box of the bus broke down and we waited there for 5 hours. Then a semi sleeper bus came and drove us back to Bangalore. We have booked by sleeper but came by semi sleeper bus. So, I want Refund of money from sleeper to semi-sleeper charge. The details of my tickets are attached here with.
Ticket No:[protected] Swastik Sahoo, L27, L26, L25, U30, U29
Ticket No:[protected] Ananta Kumar Sahoo, u28

Dear sir
I had booked a parcel from balotra to banglore and had given the delivery office name as sultan pet but when i go to sultanpet delivery office that particular person tells i have to go to sudam nagar office i did request him that you take 1day extra but he started abusing me the given lr number is [protected].so i request you to please get my parcel deliverd it to sultan pet office

The controller in the wondercity pune vrl stop (Mr. Hiremath) has asked for a rs 500 (Bribe) for carton box apart for 200rs luggage fee. I was travelling from pune to hubli. Bus number py 01 ch 1186 departed at 10 30 pm 15/5/2016 from wondercity katraj. My luggage was thrown out for not paying rs 500 as bribe.

Vrl katraj

+ (91)-[protected]
+[protected]

This complaint is against rash and rude driver.
On date 09/05/2016, vrl bus number ka37-c-7887, from koppal to bangalore the driver named shivakumar from koppal was driving very rash and when people asking on this, he was rude with them. When people asking to go slow, he is taking to raise complaint and ask vrl.
If you guys can't take action against these kind of idots, we will be posting this story at social media and raising complain on consumer court.

Ticket details:
Srinivas m, tr. No: 7301662 koppal bengaluru on may 9 2016 10:15pm fare :617 from koppal opp bustand ph[protected],[protected] seat nos: u12, while boarding please carry your photo id proof


Ticket travel bus details:
Srinivas m, your journey bus no. Is ka 25/c7887 boarding from : koppal opp bustand ph[protected],[protected] at :[protected]:15:00, while boarding please carry your photo id proof

I have boarded a vrl bus from kamothe to bangalore (Ticket no tj[protected]) on 9th may 2016, first of all the bus was 1 hour late. It was to reach kamothe by 11:15 pm but actually reached at 12:20 am, after sometime i started feeling a bit cold and there were no sheets at my seat so i went to the conductor for the sheets to that he gave me sheets that were used and smelling bad. I asked him if he has a spare one, to that he said he said that he has no spare sheets and also cannot arrange one for me. I asked him that i would have to raise a complaint to that he said do whatever you want to but i cannot help you out.

Kindly find below the bus no
Gj 18 az0283

AC not working. Showing to attendent saying report it where u want. They dont have manners to even talk to customer.Mywhole night going bad.
Horrible experience with vrl. Agree bus is cooling in front side but back not cooling. It seems there is something issue with the setting.

My details are
Rakesh wankar.
Bearth no - L 27.
Date of journey - 07/05/16.
Mob no - [protected].