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VRL Travels Complaints & Reviews

www.vrlbus.in
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Updated: Oct 27, 2025
Complaints 461
Resolved
58
Unresolved
403
So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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VRL Travels reviews & complaints page 3

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D
Dayananda J
Aug 16, 2023
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My money Refund

Address: Dayanand Manglore

I'm booking one bus ticket 15/08/2023 from Pune to Mangalore PNR number[protected], sleeper seat number U20,
Bus no MH09FL7457, I'm just few minutes late the bus catch, bcz of I'm traveling from Ahmednagar road is heavy traffic and rain, and I'm called to bus staff and customer service but he said we are not waiting after 10min, so I'm request to staff please cancel my ticket, but not canceld my ticket and not waiting to me, I'm tried...
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Svkselva
from Tirunelveli, Tamil Nadu
Aug 8, 2023
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We are booking in VRL, Tirunelveli branch, nainarkulam road, town Tirunelveli office.
They are not at all booking the parcel.even 2-3dats they keep the parcel with them.when we go in person to book, they ask us to keep the parcel and go and not at all booking.
If we try to reach them over ph, all ph no will be switch off
Very poor management, very poor service
Load man asking rs 50for each parcel apart from bill charge, we are punished to pay for loadman also
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    A
    Afridahmed
    from Mysore, Karnataka
    Jul 20, 2023
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    We supply our material from mysore to ranebennur all items are full damaged what i have to do know i will show material in photo
    +3 photos
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      S
      Shripad pujari
      from Dharwad, Karnataka
      Jul 15, 2023
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      Address: Chaitanya building c/o Lata Kulkarni, near ITI, Michigan compound, saptapur Dharwad

      Sir
      Myself shripad Pujari and my wife snehal pujari were traveling from Bassappa khanawali dharwad to wakad pune yesterday night by bus KA 41 D 1470. Our birth were U15 and U16. While getting down at wakad today morning at 5.30 am my wife kept her black sack on first reclining seat and she forgot this black sack on seat itself while getting down.
      Request you to locate the bag and we will collect in dharwad office where ever you say. Only cloths, medicines and eatable are there in bag.
      Thank you
      Shripad pujari
      [protected]
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        N
        Nagaraj V K
        Jul 13, 2023
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        Driver call didn't respond

        Address: Hubbali branch

        Sir / madam
        I booking 1 ticket from ilkal to Bengalore
        Dear nagaraj vk
        Bus No: KA635331
        Contact:[protected] for your journey: Ilkal Bengaluru on[protected]:30 PM
        Track Bus: http://uits.in/GdESHn
        Ticket : http://uits.in/GJMIva
        Thanks, www.vrlbus.in VTPL

        This msg received from VRL office
        Driver didn't report me.
        Driver didn't my call pick.
        driver...
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        [email protected]
        Jul 4, 2023
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        Hi I am Narayan Deshpande I lost my Addidas shoes (worth of ₹3, 000) in the below mentioned VRL travels, i was checked with driver he said there is no camera sir to find who took and also he told me that we can't ask all the passengers who took.
        I called to VRL customer service but they said please lodge your complaint in nearby police station. So is it correct step to go ahed and lodge complaint on VRL travels...

        Details - Passanger Name: Narayan Deshpande
        Bus No: GA05T6090
        Driver Contact: [protected]
        Journey: Hubballi Bengaluru on[protected]:30 AM
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          S
          sanket Raghuvanshi
          Jun 10, 2023
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          VRL travels MH12 TV2350 from Amravati to Pune. PNR#[protected]. On 9th June 2023 Dep time 8:30 pm, but Bus arrives at 9:30 pm ( 1 hour delay) when my parents ask drivers about delay, both drivers started misbehaving and abusing my parents. After this our reserved seat was dirty, when we asked drivers about cleaning, they are again started misbehaving and was harsh with my parents. Driver was talking arrogant way without any reason. This experience was very worst. So customers of VRL travels are paying cost of travel and in return they receive dirty seats, abuse and insults from their drivers. We recommend strict action against such cruel drivers.
          +1 photos
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            S
            sagar.dahore
            from Pune, Maharashtra
            Jun 7, 2023
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            Hello Team,

            How irresponsible behaviour of your company towards the passengers. Your bus driver stopped the bus at Beer Bar. This bus has full of male, female and kids on board. Who will take the responsibility of security of women’s and kids. One incident happened just now two drunk people was eve teasing one lady. That lady got afraid and ran towards us for the security. We pay premium amount to book this bus and we have to deal with this kind of pathetic behaviour of your bus operator. If you don’t take action I will file police complaints against you guys and also add bad google reviews on the website.
            Bus details are as follows
            Bus No. MH 09 EM 3198
            Hotel Name Tandoori Nights Beer Bar

            Please find the photos attached for further investigation.

            Regards,
            Sagar Dahore
            +1 photos
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              A
              Adarsh Mulgund
              Jun 6, 2023
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              Bus No - KA63 6183
              Bangalore to Pune - 8pm departure
              6th June 2023

              The ticket clearly mentions ishift multiaxle bus however the company has assigned a low quality regular AC bus. This has no comforts as compared to an ishift multiaxle bus.
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                G
                [email protected]
                Jun 2, 2023
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                We traveled on 30th May.

                1) The number provided by them will not work. None of them will call u for any information about stops.

                2) we chased the bus by car to board. The bus not stopped at boarding.

                3) Dinner halted at 11.35pm

                4) Bus was late by 2.25hrs

                5) When we called the manager for issue he too was rude have recorded everything on phone.

                Pathetic service
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                  S
                  [email protected]
                  May 23, 2023
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                  It was really a discomfort and very uncomfortable seats, and lack of space. While booking it was mentioned as Volvo Multi-Axle but when I entered the bus it was not total discomfort.! Kindly do resolve the problem soon.
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                    S
                    srinu koseti
                    May 23, 2023
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                    Address: Anandapuram, vizag

                    Very worst travels in logistics, doesn't sending stock on time and doesn't responding to customer
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                      A
                      Anita budni
                      from Bengaluru, Karnataka
                      May 15, 2023
                      Jun 2, 2023
                      This thread was updated on Jun 2, 2023
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                      Every time when we travel from Bangalore to jamakandi, bus stops for washroom on the road itself and we ladies feel very uncomfortable to sit on the road for nature call, plz let all the drivers to stop in any restaurants instead of stopping on the roads.
                      Thank you,
                      Anita.
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                        T
                        Traveller new
                        May 9, 2023
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                        Hi, I have travelled with Vrl travels to Mumbai last week and bus driver has charged extra 200Rs stating as luggage cost. We have been travelling since so many years and no other bus operator/ driver has charged extra cost. The luggage was kept inside the bus and it was only one sack and was not creating any problem to other passengers. If we are booking the bus with all charges including tax why the driver ask for more and without any proper receipt as well. Obviously if we are travelling will have luggage. Very disappointed with the service.
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                          S
                          Sonu0303
                          May 9, 2023
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                          Drivers are very rude

                          Bus number :- MH12UM0190
                          contact number:- [protected]
                          Date :- 08/05/2023
                          The drivers of this bus on this particular day from Pune to bijapur were very very rude.
                          The were abusing, using harsh language, not co-operating
                          Driving carelessly..using alcohol...
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                          nitinmodak0906
                          May 2, 2023
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                          Dear Sir/Mam,

                          I was trying to reschedule the ticket date but the new ticket got booked instead. It's a website issue and glitch. As Multiple booking were done So I had to cancel the old ticket. Cancellation charges was levied upon me unnecessarily. Kindly refund my cancellation charges immediately and on highest priority.
                          New PNR[protected]
                          Old PNR[protected]
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                            U
                            Umar Ashfaq Patwegar
                            May 2, 2023
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                            When none of the seats were booked in the bus and a customer books 5 of 32 seats from the VRL Bus booking mobile App and no seats are reserved. When called up customer care, then I get to know that transaction was success and because of their technical problem the seats were not reserved and all the preferred seats are allocated to other customer bookings.
                            Transaction was successful from my side and seats were not reserved, assuming that email / sms might be delayed, I contacted Customer care after 3-4hrs later and no proper solution was provided and refund is initiated.

                            VRL has to take strict actions on solving their technical problem in newly launched Mobile App / Website to reduce problems happening with the Custimer.
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                              V
                              VINAYAK RAYABAGI
                              Apr 30, 2023
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                              Late reach

                              Address: Vrl

                              I booked vrl bus from Bengaluru to Ilkal, I selected bus and paid only for the destination reaching time at 4.45am in the morning, I have been neglected who (the bus) byeven reaching half an hour late bus only because of late reach, and this
                              Bus No: KA25D1117
                              Contact: - [protected] for your journey: Bengaluru Ilkal on[protected]:00 PM
                              Track Bus: http://uits.in/os5Ay7 . I have taken a journey for 7pm van at pick up...
                              +1 photos
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                              S
                              Sushma28
                              Apr 29, 2023
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                              Address: Vrl logistics ,anamdrao circle, bengaluru

                              The bus number KA25C766 has to be departed from bangalore by 8.45pm but even after half an hour the respective vrl members are busy in loading the parcels on top of bus, and hence it is reaching destination by 11.30am whereas the tlreaching time was 8.45am
                              PNR number:[protected]
                              Not only this time, everytime I travel from Bengaluru to Kalaburagi, this is the same issue.
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                                Sushma28
                                Apr 28, 2023
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                                Address: Anandrao circle

                                The bus number KA25C766 has to departed from bangalore by 8.45pm but even after half an hour the respective vrl members are busy in loading the parcels on top of bus, and hence it is difficult for passengers to get down at desired Destinations on time... why vrl is so careless about these things... how can we trust and book vrl from next onwards!!!
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