VRL Travels Complaints & Reviews

I am a regular traveller in vrl from last 10 years. Today due to non availability of seats I booked in other transport. In an emergency I went to use washroom, but the security and the manager in Bangalore Anand rao circle stopped me from entering washroom an used abusive language. Is this the way to treat passengers. I agree this time I have not booked in your transport, but is this the way to treat. A person enters a washroom when it’s emergency. This time really disappointed and will never use your services in my lifetime and will never recommend your services to anyone.

I am travelling today with vrl and my family with me. But from last 5 hrs the bus was not taking stop for washroom for ladies.

I request them to stop but they behave rudely.

Bus number mh09 4153

There is continuous rattling noise near my seat no.23 bus number MH09EM7510 of VRL travels.. when I asked driver to fix it he is saying it is normal and i can't fix it..

As I am traveling dt on 10th of feb 2022 from Talikoti to Bangalore, bus No KA25D1117, bus driver not respected to passager he his unofficial behavior please traine him to how to behavior with passenger and people thank you

I journey hubbli to mangloore
I have train morng 7.20am in mglanglur couldnt reach bus right time.. I miss my train and waste of my time... Starting time 10.45 but bus started 11.45pm... Poor service... Not good service... Not helpfull service for customer... Waste service... Mangagment pleas care this issues

Dear Sir/Ma'am,

I am Akash Aramani from chikodi, I would like to make a formal written complaint against VRL travels.

Details:
Boarding point : Anand Rao circle Bangalore
Date and time : 11/01/2022 and 7;30pm
Destination : Chikodi
Date and expected time : 12/01/2022 and 6:00am

With respect to the above details I am supposed to reach my destination at 6:00am (this time is given by VRL itself in the ticket) but already it's 7:00am and I am still in Belgaum VRL stop and I am told that the bus will reach Chikodi around 8:00/8:30am

Two hours delay in reaching a destination ...?????
Why the hell VRL provide expected time then ...???
I have made certain plans accordingly and now who is responsible for all these things
Bus might be delayed for 20mins or 30mins
Which is acceptable . But 2 hours ????
Unbelievable
And they call themselves as the best travelers

I know you will ignore this compliant
But I just want you to know the truth

Hello sir !
We are Shyam Traders paratwada .
I have booked goods in your cargo .
LR. No. [protected].
Sir the goods have reached at NANDGAON PETH AMRAVATI on 8 jan. ( Morning ).
& Till date i have not received the goods i.e. 11 jan.
The bilty mentioned that goods must be delivered at door delivery but shamefully your agent at NANDGAON PETH is not ready to deliver the same . Not only this the agent is also not ready to give the goods to me in hand . The goods are perishable goods which has very low life but i fell guilty to say that ur agent too rude & ur transport services are very poor due to these types of agent .
I think vrl logistics or that agent will not claim my loss which I occoured .

In Davangere district their is no VRL office and restroom for passengers in 🌧️☔ rain, summer season no response from Davangere office person we faced this more than 3 to 4 years please do the needful

Bus num KA25D-0827 Belagavi to mangalore,
delay in travel time, bus river and conductor wasting time loading and un loading the parcel goods, parcel un laoding has to be only VRL offices not every where they want, today bus driver was waiting for owner to come to highyway road for collecting the goods, this is highly not accptable, wasting almost 45 min in the morining time, were passengers waiting to reach home and go to office etc, authorities must take all VRL buses,

Hi I didn't except this from your side today on 3/01/2022 I was traveling from Bangalore to sindhanur with bus number KA635332 the bus driver and cleaner both arguing lot . they left me in hotel Vrl travels refreshment near tumkur and went without any checking at all I ran behind bus for half km and knocked backside he didn't stopped at all and he moved on passengers opened the window and saw but your driver didn't stopped at all behind another bus came and he helped. in hotel they given food late mine mistake not there I was having laptop bag and lagauge in bus if I lost who was responsible.This the rude behavior frm your employees from next time I won't travel in your buses

My Lr.no is [protected] totally 8 bags were booked but received only 7 bags after a week. Called up and followed many times for the eighth bag but even after 15 days too it was not delivered. I cannot book a transport vehicle twice to collect 7 bags once and then for the eighth bag another time. So Tirunelveli logistics people promised that they will door deliver the eighth bag. But till now they didn't keep their words. They even deny to tell their names. I need this issue to be solved immediately.

We have booked on 25/11/2021, Banglore to shridi along with the return tickets for Ac sleeper bus, the condition of the bus was too worst due to that my mother got back and neck ache, its a horrible 18:30hrs journey, they haven't provided blankets but the time of booking they have mentioned they will give blankets, we suffered a lot with that false assurance, 3 seats we have booked apart from rest 2 are not good at all.They promised to drop in shridi by 6am and dropped by 8:30am 2:30hrs delay.

While returning back from Shridi to Bangalore by 3pm instead of Ac bus they have sent normal one, I said while coming also we have troubled a lot with this travels if we are not getting a good I asked for the refund, they convinced me to get into the bus by promising the refund in banglore.they have took us to pune there we have changed to the AC bus.again same thing blankets not given, just waiting to get down the bus if banglore comes but bus went to different places I have got doubt once and checked in google maps, then the distance shown as 1100 kms, but while coming from banglore when I checked it was just 976kms, then i went to driver and asked he said however they go they will finally drop us banglore.ya they did by 12pm, total 21hrs of horrible journey.resulting LOP to me and my brother for the late login in office.

I went to VRL office and said I have paid 13500rs for 3 to and fro tickets and told yesterday Mallikarjun manager from Shirdi VRL office promised to give the refund but people in banglore VRL office not agreeing, after so much of discussion they offered me as refund of 300rs with a huge process. I felt like split on their faces but controlled myself and told I never ever book tickets from this travel and definitely not suggesting anyone to do so.

Worst experience, worst service, worst maintainance with great worst staff.

I'm travelling from Belgaum to Bangalore bus no ka41d1465
I didn't expt this from vrl tht but driver would take us for washroom breaks just on side of the road on Highway... Is this the service u ppl giving...
Bus left at 8:20pm frm bgm and got to hear tht no stop for dinner, for wht reason ...
All passengers are unsatisfied for this..
Literary ladies gng for washroom on the road...

Hi,
I have just boarded the bus. A while ago, the driver had asked for extra money for my daughter who is 9 yrs old (traveling with a family of 4 members, incl 2 Kids). Have booked 3 tickets- 1 double and another single bed seat. He gave back money after sometime, demanding more. When I refused to pay him, he seemed to complain to the customer center. The person from the customer center ([protected]) spoke to me rudely under the influence of the driver, threatening to de-board in a remote area if money is not given to the driver. I have asked him to give seat against payment of money which is too against the proper bill. the seemed to get furious and talked arrogantly.

December 21 I booked my ticket to bijapur. When I got into the bus...i requested driver to help me to keep my bag...but he refused and talked rudely bus number was 6003...such rude behaviour of him.

Sir, Yesterday in my journey Bus Driver is very worst not speaking properly with traveller behaving rudely and main thing Driver didn't stop at mentioned in ticket (Place ) speaking how ever he wants.. He droped us out of the place mentioned in the ticket. So take necessary action on Driver

My consignment arrival date was 12 but it arrived on Friday itself and the staff is not at all co operative. He is just avoiding and not delivering it.. and today is fifth day that my consignment is hanging in Gaya which was departed from Mysore.. consignment number is [protected].. it was door delivery..
And I don't know what is the condition of my consignment..
Humble request kindly take action..

Booked bus for today 11-45 pm and bus driver is telling me to wait upto 2-00am. That too in order to get in the bus he is asking me to come remote location at 2:00 am who will be responsible if something happens to me. Don't know why VRL like companies are doing these things.

I had a pick up van at 8:15pm today, they didn’t call me and saying the van already moved. I’m still at the pick up location.

Dear Sir,
I had booked my ticket with VRL Travels for Goa to Mumbai on the 2/12/2021.
The bus number is MH09CV0531.The bus broke down at Pune. The bus was in a bad state right from the start of the journey of which the bus drivers were aware of. However they still went ahead with the journey. How was the bus fitnees regime passed by the authorities. It is against the law and also a big risk to make passengers travel in a broken down bus.
Also the passengers were made to wait on the road for more than three hours without any backup provision.
Kindly look into the matter and sue the owners of the travels for negligence in road and passenger safety.
Thankyou,
Nilesh