After seeing so many positive reviews on vu tvs, i bought my vu tv for rs 53000/- in the month of july 2017 with lots of expectations on it.
We hardly watch tv not even just 3 hours a day and carefully protected till now without any single scratch.
But it is not even 2 years (Just at 18th month), it's display went off without our mistake or intervention. I called vu service engineer, paid rs 900/- and he said tv panel should be replaced and estimated price is rs 29, 500/-. They are asking me to pay this amount which is more than half of the tv price which i can not bear.
When we strongly ask them repeatedly, they are just saying that may be due to voltage fluctuations but if that is the case, all other electronic devices in my home should get damaged at the same point due to same rectifier problem. But all other electronic devices are good except tv. Also there is not even a single voltage drop happened at my home. They are not even able to tell the exact reason for this display panel problem as its a manufacturing defect piece.
Imagine my situation at this point, it is really painful to spend that much amount.
If it is a non-branded company tv, i would have somehow accepted it but it is a trusted vu branded tv. I referred so many colleagues believing it and they too bought after me.
We keep calling customer care, branch office people but not getting proper response.
Vu company is just cheating the customers by providing the manufacturing defect pieces which do not last for even 2years. It is just a fraud.
Please do the needful to me from consumer forum. Thanks!
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