Vulcan Express — pickup not done since 4 days

Address:

Jaipur, Rajasthan, 302021

Hi i have started selling on snapdeal under the company name enn ell enterprises and since 13th sept no pickup has been done from vulcan and all my orders are pending to be picked up.. I have already raise disputes on snapdeal but still no action taken. If my orders get cancelled who is responsible for the same as i have done everything from my side to fulfill my orders efficiently. The service provider is at fault immensely and i is providing a really bad service which will also hamper snapdeal image.