Complaint Details:
I placed an order with Wakefit (Order ID: [Your Order ID]) on [Order Date] and was informed that the delivery would be completed within the promised timeframe. However, it has been over two weeks, and I have not received any updates on my order status.
I have repeatedly tried reaching out via email and chat, but Wakefit’s customer support has failed to respond. This lack of communication and delay is causing inconvenience, and I am highly disappointed with the service.
Details of the Complaint:
Order Date: [Jan 25, 2025]
Order ID: [ORDER202501Wr1hwR]
Product Ordered: [CartSofa
Water Proof Terry Cotton Mattress Protector | Grey | Machine Washable | Super Soft]
Amount Paid: [₹ 920]
Mode of Payment: [Credit Card]
Expected Delivery Date: [11:52PM, 29 Jan]
Attempts to Contact Wakefit: (Mention emails/chats/calls and lack of response)
Relief Sought:
I request an immediate response regarding the status of my order. If Wakefit cannot fulfill the order promptly, I demand:
A written explanation for the delay and the lack of response.
Compensation for the inconvenience caused due to poor service.
Failure to respond will force me to escalate this issue to consumer protection authorities and take legal action under the Consumer Protection Act, 2019.
I expect a prompt resolution and a response at the earliest.
Complainant Details:
Name: [Varadharajan]
Contact Number: [[protected]] My another number
Email: [[protected]@gmail.com]
Looking forward to a swift resolution.
Regards,
Varadharajan R
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