[Resolved]  L.G Washing Machine F8068ndp — poor service

Address:

Andhra Pradesh

Sub: - Need immediate attention on this

Hello, this is Satyanarayana Gadde from Chilakaluripet, Guntur (Dist...), A.P.
I purchase LG FRONT LOAD WASHING MACHINE (MODEL NO: F8068NDP) on the date of 07/10/2011.
Recently 3 months back I had a problem with my front load washing machine (model no: F8068NDP). I made a request for repairing my washing machine. Request ID is: RNA[protected]. Your Engineer came and checks the machine and telle me - as machine outer drum broken at the corners just send it to the servicing centre. One day I sent to the nearest servicing centre in Guntur.
From two months onwards every week i make a call to servicing centre in Guntur. But they are not responding well. Every time I make a call they are telling the same reason that the corresponding spares would not arrived. To day also as usual i made a call to the service centre. They spoke me like this – “in your machine the outer drum was broken, this repair is chargeable so you pay 2800/- rupees to arrange new drum. This will not under cover of warranty”.
I am just fedup and stopped asking the service centre personal.
This is the way the branded company’s will work or the problem with the people.
I think my choice was wrong going with LG with such a poor after sale customer support and I never recommend LG product to any body
Really it is very bad to think about LG Now.

Respected sir these are my concerns:-
1) Why the service centre personals won’t interact with me about the problem with in two months of time. Almost twice every week I am in touch with the service centre.
2) They never called me about the problem which the outerdrum was broken, and which would not come under warranty.
3) After two months of time they are telling about the drum, waranty and charge for the service.