| Address: | West Delhi, Delhi |
Hi
I am using LG washing machine WP9256 from last 3 years, there was one small breakage in washing tub and i have logged the call with LG support center using support reference number rna[protected] dated 28/11/2012. After continuous followup with service team my washing machine delivered to my home on 10th of Dec'12. As my product have only body breakage problem , body of the LG machine got changed. For this change i have paid Rs 3711. I have checked the washing machine in next 30 minutes and find that there is lots of noise and its spin tub is not working . I have again talked to the LG service desk on same day in maximum 1 hr interval with call reference number rna[protected]. LG team has visited and saying that the motor of the washing machine faulty. It gave me big surprise , how come this part of body got faulty without any usage after repair. I am trying to convince LG service people but they are not ready to accept this gap and ask for new repair charge for this replacement .
I need immediate attention from your and provide me necessary support on this resolution. All these delays is creating big trouble for me and service team is mentally harassed me on the support part.
Looking for your kind suppot on this.
Thanks
Ritesh
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LG Electronics — Cheating/Misguide
Dear Sir,I bought a LG LCD TV model no. 32LG80UR from your dealer M/s. Electronic Paradise (North), Pitam Pura Delhi on 1-2-2009 vide Invoice No. R030357 and the TV was delivered at 7pm and installed at 8pm at my residence.
I have seen the advertisement in TIMES OF INDIA on 8-2-2009 and I am noticed that there is a scheme on this model to get a DVD player with 50 movies DVD free from 1st Feb to 14 Feb., 2009. When I enquire from the dealer about this, he is saying there is an extra payment required for DVD player. I am shocked that in the advertisement no where is mentioned that the customer has to pay extra for that more over at the time of purchase dealer does not inform us about the scheme. If the payment is extra then why the dealer gives me 50 movies DVD free.
I have lodged a complaint over phone in your customer care they give me a complaint reference N[protected] Dated 8-2-2009 and they had given me a phone of Mr. Sunil Kumar Branch officer [protected]. I have called up so many times but he is not picking up the phone. With reference to my letter dated 14.3.09,
After 15-20 days I received a call from Mr. Abhinav from LG office. He is saying the same word which was saying by the dealer, that if you want DVD PLAYER you have to pay Rs. 2800/- apart the TV payment which we have to pay at the time of delivery. I failed to understand no where in the advertisement is mentioned any price of the TV and DVD player, then why the dealer and LG staff is asking more money for DVD player.
I can not understand that, at the time of purchase we can not bargain for any discount from the dealer and dealer also not informing us about the scheme, which ever price dealer demand we can pay the price. Even we ask the dealer that we don’t want this DVD pack, you can reduce the DVD pack price from our TV price but dealer refused and saying that this is a offer from the company then why he is not giving me a DVD Player this is also from company.
I think the companies like LG are making a fool or want to cheat the customer by giving this type of advertisement in the news paper.
Kindly suggest me what type of legal action I can take up against the company.
Thanking you,
Yours truly,
(POONAM GUPTA)
QU-28C, Pitam Pura
Delhi – 110 088
Phone: [protected]