[Resolved]  Vguard — Cheating by V-Guard Service Personnel

I had called a Technician from V-Guard for Servicing my Water Heater. My complaint was that the Heater was leaking from the tube coming out of the Water Heater. This technician (Shekar) came and told me that there is a hole in the Water tank and that needs to be replaced along with the Assembly. He diagnosed this without a visual inspection. He told me the cost for this would be Rs. 2,800/-. He came the next day and replaced the Copper tank with a smaller SS Tank and the Assembly was also replaced. Both the old Assembly and the old Copper tank seemed to be in excellent condition, but still they were replaced. After replacement, the leakage was still there. He later on tightened the water tube and the leakage stopped, which meant that this could have been done even without the replacement. Later on, he was asked to show the leakage in the tank, which he was unable to show. Further, he took away the old Copper tank. When he was asked to hand over the tank to us, he said that we would need to pay him Rs. 1,000/- for the old tank. I feel that this technician has swindled us. The problem could have been rectified by just adjusting the water pipe. Whereas he has replaced our good Copper tank with an inferior SS tank and also replaced the Assembly and taken away the old Copper tank. I request action to be taken against this technician (Shekar) as he has cheated us by: • Replacing the good Copper tank with an SS tank • Replacing the Assembly • Taking away the good Copper tank (probably for using this in some other water heater or for selling purpose) • Charging Rs. 2,800/-