[Resolved] Way2Online Retail — Super bright led solar lantern

saurabhjain

from Yamunanagar, Haryana

Address:	Ludhiana, Punjab, 141008
Website:	www.whaaky.com

Courier name : bmp
Courier consignment no : 96503956
Date of shipping :[protected]:32:07.0
Your contact number : [protected]

Although they have delivered the product on time, i am not satisfied with the the condition of product.I bought a super bright led solar lantern on prepaid but they have give fully demage led solar lantern dear whaaky team

It is very shamful that u dont respond on our mails.

Ur customer care numbers are never responding. Mails are not being reverted.

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Jul 8, 2016

Complaint marked as Resolved

Dear Saurabh Jain, Welcome to Whaaky!! This is to inform you that we have replaced your product as per your complaint. The Replacement for the Order Number: S801332512 has been dispatched on 2016-05-16 through DELHIVERY courier & the consignment number is: *579510832495*.You can also track your order using the above consignment number in the DELHIVERY website after 24 hours of receipt of the email. Our phone lines might be busy as we are attending to other customers in-case your running short on time we request you to drop an email at [email protected], we are sure to respond within 24hrs. Thanks & Regards Your friends from Whaaky

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear saurabh jain , We verified your complaint post receiving images from you. We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement-Refund. As per our replacement- Refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement-refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1) The defective product should be dispatched within 4 business days for replacement –Refund of the same. 2) Kindly do not forget to mention the order number Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.