Webwork Trade Links Pvt. Ltd. — Web-works.in made payment using axis bank net banking, amount successfully deducated but web-work.in not activate my id and also not responding.

Website:

www.web-work.in

Hi
i have made a online transaction on web-work.in using my axis net banking to purchase web-works.in digital package INR 11, 500.00

payment successfully deducted from my account, but my id not activated and also contacted several times to web-works.in, but didn;t get any response.

I have contacted with my bank and they said transaction was successfully made, below is the reply from axis bank.

Dear Mr. Sahoo,
Thank you for writing to us.
I understand that you seek clarity regarding the transaction processed on 16/12/2016 .
A check on our record indicates that the said transaction is successful from our end with the Payment Reference Number(PRN)
INB/[protected]/CITRUS PAYMENT SOLUTIONS. PRN: [protected]
Request you to use the PRN and co-ordinate with the merchant. Also, If the biller did not received the transaction amount, kindly provide us the reference mail, which you had interacted with the biller, where they disowned for the receipt of the payment, so that we will take up with our payment team and revert to you accordingly. Please note without the letter we are unable to refund the same.
I hope the information is helpful.
In case you have any other queries you can visit us at www.axisbank.com/support or call us (toll free) on[protected],[protected].
Best Regards,
Anuradha P R
Customer Support
Axis Bank