Claimed

WeChat Complaints & Reviews

1.1
Updated: Apr 14, 2023
Complaints 110
Resolved
23
Unresolved
87
Contacts

File a complaint to WeChat

Having problems with WeChat?

File a complaint and get it resolved by WeChat customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

WeChat reviews & complaints(110)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Phelo
Apr 14, 2023
Report
Copy

I still do not understand how someone changed my account details including phone number and password. I have checked and it is a Bangladeshi number. Is it possible to recover the account and give me a new password?
The incident happened on 14/4/2023
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    W
    Wanglaowu
    Feb 27, 2022
    Report
    Copy

    My Wechat (msrgroupllc) is not available to add friends and to be added, please remove the issuse, thanks
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Jane Chong
      Nov 11, 2020
      Report
      Copy

      Address: -

      Someone create a wechat account using my name and my picture
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Abul Monsur
        Oct 20, 2020
        Report
        Copy

        Address: Jiangsu university

        I want to make link with my ABC Account by [protected] through wechat. my wechat address:monsur1969. i have tried . But i didn't do this. pl help me to do this.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          U
          Usedonce1
          Oct 1, 2020
          Report
          Copy

          Address: Fujairah, UAE

          My name is Kaifi Rizvi. My employer has been using Wechat for internal communications within the organization. Unfortunately my wechat account has got blocked unwillingly and it is creating problem for me in my workplace.

          I would request your team to kindly look in the issue and help me get my account retrieved.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            hudspa
            Dec 17, 2019
            Report
            Copy

            Y name is John Harrison and my son and I went to the China tour this year 2019 and we went from May 22nd to June 1st. I think about May the 30th because it was the last day before we were to go home. The tour guide took us to an underground shopping place and there were a lot of tailors there. I had three jackets made and they made them in one day. I have the bag of the shop that made the jackets two of them wear leather and one was Kashmir. So the girl that work there gave my son her WeChat so she could call us at our hotel where they were supposed to deliver the jackets. And they delivered them and they are beautiful I enjoy them. Well the girl continued to send me pictures of clothes that she had so I can order them from here in the United States and I did order a lamb fur coat and some scars and where they were supposed to deliver the jackets. And they delivered them and they are beautiful I enjoy them. well the girl continue to send me pictures of clothes that she had so I can order them from here in the United States and I did order a lamb fur coat and some scars and I think she is planning on cheating me because she hasn't sent anything yet and she said she would have the items to me in 10 days. It's been 3 weeks and she stop communicating. I sent $400 and her name is Yuwu Xia. And can you contact this vendor with complaint will add pic
            +3 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              Jordan LovesAnime
              Oct 12, 2019
              Report
              Copy

              I got block for suspicious activity when i didn't even do anything now i cannot even unblock my account i have asked all my friends to help me but none of them can help me unblock the account please do something about this seriously i hope you can do something about this i really need the wechat but now i'm being blocked please resolve this asap i really need it
              did you get resolved? I have my wechat blocked for some function such as inviting new friends, updating moment and joining group chat.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                H Andrew
                May 31, 2019
                Report
                Copy

                I have problem to register my china number with wechat and realised that someone have used my number register with wechat not authorised by me.
                Pls see attached screenshot of this unauthorised person.

                Pls help to delete this account so that i can use wechat when i am in china with my china number belong to me

                Pls revert to my email [protected]@gmail.com when done so i can register with wechat

                Thanks
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  F
                  fookko
                  Mar 27, 2019
                  Report
                  Copy

                  Aligau,
                  R. Maakurath
                  Republic of maldives
                  Subject: requesting to solve up my wechat account issues.

                  I am writing this letter to inform you that i am running a wechat account in your esteemed organization for more than 2 years.
                  Wechat id: wxid_3i4hp47l5vbz12
                  E-mail id: [protected]@gmail.com
                  Phone number: +[protected]
                  Since the day when my iphone got disabled suddenly, i was failed to use my wechat account continuously for almost 5 months. And later i have downloaded wechat application to a new iphone and i tried to use the same account. But was failed to get back my wechat account.
                  When i tried to recover it by myself. Always i get a message saying that, “get a help of friend”. But when i tried to recover it with help of a friend. Then i always get a new message saying that ‘he’s not capable enough to help me out’. Or operation error. Myself in different ways, i have already tried to recover it more than 50 times. Even i have spent some good amount of money to recover it. But still i have failed to recover it.
                  Except your esteemed organization i couldn’t find anyone or i didn’t get any other clue, that how i can recover it or i could get back my wechat account. Also, except your esteemed organization i don’t think there is anyone who could help me to recover it.
                  Since i did add only one local friends (Maldivian) on my wechat. And he had already helped me out on this case, and failed to help me out.
                  So very humbly and kindly i am requesting you to help me to recover and get me back my wechat account.
                  I hope you will put my wechat account recovering processes to an effect as soon as possible. Please find a photocopy, of my national id card and passport attached with this request letter. Please kindly entertain this request. And help me to get back my wechat account as soon as possible.
                  Should you have any questions or require more information or document, please do not hesitate to contact me at (+[protected] / [protected]@gmail.com

                  Your sincerely,


                  Ahmed faisal.
                  Phyo
                  Kyaw Phyo Wai's reply, May 9, 2019
                  Phy
                  Kyaw Phyo Wai's reply, May 9, 2019
                  Phyo Wai
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dasari Prasad
                    from Bengaluru, Karnataka
                    Jan 4, 2019
                    Report
                    Copy

                    Address: Dharwad, Karnataka, 580020
                    Website: Wechat

                    A person with id (wannasexstrat) is harassing me very badly I agree I had chatted with him but never sent any of my nude pics now he is threatening that he has my normal pics from Facebook and he will modify them with some nude bodies and upload in porn sites and he is killing me daily I want to commit suicide of his whole account is not blocked for harassing girls. Like me and also help me in getting me his mobile number or location so that I'm ready to lodge a complaint against him sir I have already reported this several times on Wechat, I can block him he threatens me of I block he will upload my pics on porn sites plz help. Me sir please I beg u sir
                    +9 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rober3487
                      from Noida, Uttar Pradesh
                      Nov 14, 2018
                      Report
                      Copy

                      Address: Mumbai City, Maharashtra

                      This is my 8 mail to you ( we chat)

                      Hi I have an issues
                      regarding from shaking and people near by
                      I havevallowed we chat to access my location

                      even though I don't find any girl some time make too on my location

                      ( it is showing some other countries girl which are irrevant to me )

                      And not only my greeting send to other also not can't send messages to people near by


                      Second complain is I don't find any shake greetings since 8day's

                      Can you resolve theses two problem s

                      OR I WILL SEND YOU 9TH MAIL ??
                      Wechat id: juliegirl5444

                      hai wechat team,

                      i need your help to block this account

                      she/he using my wife account without permission.

                      Thanks.

                      shaking features, people nearby - Comment #3300606 - Image #0
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Randy Aspaho
                        Oct 27, 2018
                        Report
                        Copy

                        Address: 94300
                        Website: Scam

                        My account cannot be log in it that ny account be hacked??? What wrong?? My complain it who a hacked my account because on this week my account always be hacked with someone don't know who.. If wechat company can't be doing this i think i wanna be report on police station because my account be hacked i'm afraid with my pictures and my privacy be take with someone else to doing they own violence. I hope wechat can't be protected own my account and find out who hacked my account thank you!!
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Z
                          Zeyzul Zul
                          Sep 6, 2018
                          Report
                          Copy

                          The account misuse my wife picture. Please remove this account. I afraid it will be misuse to do the crime or something else involve my wife picture. Wil give bad reputation to my wife. Afraid the account make some fraud or others wrong doing using that account. Please help me to remove the account. It breach personal data protection of me. Oh my god.
                          +1 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            MissVeerasingam
                            Aug 29, 2018
                            Report
                            Copy

                            A guy missused my picture an number in wechat, i know him from instagram his name is sarvin. He use a girl account named nikie chorley in wechat. It is totally sopiling many girls life because not only me but heposted many girls pic and doing this. Hopefully you can delete the account in wechat and give me a good answer as soon as possible. I know him through instagram and we had a few conversations and he asked for my number and without hesitation i gave my number to him and finally he spread my picture and my number through wechat...

                            I think u recieve this complain before but never take action on this account...

                            Nikie chorley
                            Dear sir My wechat account is block please open it urgently.
                            Its my wechat numbar [protected] and my name is Umar Sadiq from Pakistan.
                            Your thanks.

                            nike chorley - passing the contact numbers - Comment #3308053 - Image #0
                            Your company don't have customer care number in INDIA.. That's against TRAI rules.. Secondly..if you don't unblock my 🆔 within 24 hours than you got special notice from Supreme Court Of India
                            They do not care about the people. They are unwilling to help me resolve my problem I have with the app. And it is the only way to keep in contact with my son. Not impressed
                            Helpful
                            Found this helpful?
                            3 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              J
                              James Qui
                              Jun 3, 2018
                              Report
                              Copy

                              Account id is : rin_darkangel
                              Please help me to remove this account because they used my picture. They giving fake details to others and pornography. Please take immediate action. That is not my account ans someone misuse it using my picture as their profile picture. Hope you will solve this or else i need to make a police report. Thank you. Please make sure that account is removed from wechat.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Raashwini Subash
                                Feb 26, 2018
                                Resolved
                                Report
                                Copy
                                Resolved

                                someone misuse my picture to create a fake wechat account.

                                Account Id Is : HornyCock_
                                Please remove this account because they misuse my picture. They giving fake details to others and pornography. Please take immediate action . That is not my account ans someone misuse it using my picture as their profile picture . Hope you will solve this or else I need to make a police report . Thank you. Please make sure that account is removed from wechat ....
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                Write a comment
                                Report
                                Copy
                                C
                                chekuden
                                Jan 25, 2018
                                Report
                                Copy

                                Address: 222111

                                'this is to complain you that few days ago my wechat id 'cheku12345' had been hijacked by someone with picture of girl (Attached below).
                                I am from bhutan and has been using your service since few years now.
                                As an evidences pl find two pictures;
                                1. With profile photo of girl using my id 'cheku12345'.
                                2. Wechat background profile the photo of my son.

                                Pl kindly remove this account from your center.

                                Looking for prompt action.

                                Cheku dorji
                                Bhutan
                                [protected]@gmail.com
                                +2 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  garyVB3 1
                                  Jan 23, 2018
                                  Report
                                  Copy

                                  Address: 4500001
                                  Website: Wechat

                                  I moved to china, opened up a wechat account and a bank account which was locked to my phone. I then moved provinces and used a new sim card but my wechat money was still linked to my new sim card, so i carried on using it.

                                  So i have a new sim card and wechat and can not open my old wechat and get my money out of they account due to re-setting my cellphone and losing the password.

                                  I contacted the number but someone else is now using that cell number.

                                  I can not access and retrieve my money. I am in desperate need of help please.
                                  Account Id Is : rin_darkAngel
                                  Please help me to remove this account because they used my picture. Please take immediate action. Hope you will solve this. . Thank you. Please make sure that account is removed from wechat .

                                  can't access my account to retrieve my money - Comment #3117986 - Image #0
                                  My acc has been blocked n asking for frnds verification bt drs no frnd of mine for verification
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    corneliusnasz
                                    Nov 13, 2017
                                    Report
                                    Copy

                                    using my picture as profile picture

                                    Address: 47100
                                    Website: WECHAT

                                    I have one of my wechat friends using my picture without my approval. I already inform him to stipop using my picture or else i will make police report but he ignore it and proceed using my picture. His wechat user id wxid_2fua2a72iqm122 is using my picture as profile picture.. My wechat id nasz1993s. Hope you take further action to stop this user from using my picture or i have to make police report....
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    S
                                    shaarini
                                    Nov 3, 2017
                                    Report
                                    Copy

                                    Website: wechat

                                    A guy missused my picture an number in wechat, i know him from instagram his name is sarvin. He use a girl account named nikie chorley in wechat. It is totally sopiling many girls life because not only me but heposted many girls pic and doing this. Hopefully you can delete the account in wechat and give me a good answer as soon as possible. I know him through instagram and we had a few conversations and he asked for my number and without hesitation i gave my number to him and finally he spread my picture and my number through wechat
                                    Wechat Application is not available in windows phone 8.1 I need this application please provide me this app...samir
                                    Someone stolen my acct, I can't login any more
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit