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magicpin Complaints & Reviews

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Updated: Jul 27, 2025
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magicpin reviews & complaints(327)

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F
frustrated_user12
Jul 27, 2025
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Scammed me twice and didn't even give proper refund

A few days ago, I placed an order through Magicpin and made the full payment upfront. Unfortunately, the delivery rider switched off his phone and disappeared with my order. Thankfully, I did receive a refund for that incident.

However, during my recent order, the delivery rider made unreasonable excuses and refused to pick up the order. Eventually, the order was canceled, but this time I have not received any refund yet.br...
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Anonymous 917849
from Gurugram, Haryana
Jul 12, 2025
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I placed an order via MagicPin from Subway and mistakenly included an item that I am allergic to. Realising the error, I attempted to cancel the order within 1–2 minutes of placing it. However, the MagicPin app was unresponsive and did not allow me to cancel the order immediately.

When I finally managed to cancel the order through the app, there was no clear warning that the cancellation would be non-refundable. Soon after, I received an unexpected call informing me that I would not be issued a refund.

This is completely unreasonable and appears to be a misuse of vague and unfair policies. I cancelled the order within a very reasonable time, when the food would likely not have even been prepared.

I request that MagicPin:

Reviews and clarifies its cancellation and refund policy at checkout.
Issues a full refund for this order, as the cancellation was made promptly due to genuine health concerns.
I hope for a swift and fair resolution.
magicpin customer support has been notified about the posted complaint.
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    S
    siraj7575
    from Hyderabad, Telangana
    Jul 9, 2025
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    There was a food order which was cancel by hotel and I didn't get my money back.

    Address: Sai Ram boys hostel Shivbagh colony road ameerpet hyderabad 500016

    Order No:[protected]
    Compliant Id: 7489767

    I had order a mutton dum ki biryani from [protected]@7 hotel, but unfortunately they take order and then they cancel the order after one and half hour.
    so I raise a complaint in magicpin application. but there was no response from there side, multiple time I try to connect them but there was no response.
    Kindly help for this case....
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    Address: Mumbai

    I would like to file a formal complaint against Magicpin (Samast Technologies Pvt. Ltd.), a mobile app-based platform for cashback and voucher payments.
    Details of the Complaint:
    Date of Incident: 11 jun 25
    Merchant/Outlet Name: Appaji Biryani Bangalore Bommsandra
    Amount Paid: ₹94
    Payment Mode:Bhim Upi
    Registered Email/Phone on Magicpin: [protected]
    Issue Summary:
    On the above-mentioned...
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    iopuytr
    May 16, 2025
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    I ordered from Charminar Lanes on Magic Pin yesterday and it was not delivered . First it showed order is returned to store, I called to the restaurant, they said it isnt returned to them. The delivery man didnt pickup call, was unresponsive. The restaurant staff tried to reach out but he didnt pick up their calls as well. so I complained that he might have kept my order. I reported the issue on customer care of magic pin, they assured again and again and after asking for refund they said the money will be refunded within 8 hours but atlast they cancelled and I didnt even get my money refunded
    magicpin customer support has been notified about the posted complaint.
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      S
      Sangeerth S Nambiar
      May 12, 2025
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      refund request for incorrect delivery

      Address: Indiranagar, bangalore

      I ordered pasta online from Truffles through Magicpin (Order Number: [protected]), but instead, I received someone else’s order—nachos with sauces and a chocolate cake (Order Number:[protected]. I immediately called to report the issue and was initially promised a refund. However, they later refused, citing company policy. I have raised a formal complaint with Magicpin under Issue Number: 6879806 regarding the wrong product delivery. I...
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      I requested a full refund of ₹209 for my recent order placed on magicpin from Burger King. The order included a burger combo (burger, fries, and cold drink).

      Despite providing my full and accurate address in the app, the delivery rider claimed he did not receive it. He told me to contact customer service, and while I was briefly unavailable (in the washroom), I missed one call. I was not called again. I was later informed...
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      Reena22
      from Hyderabad, Andhra Pradesh
      Apr 9, 2025
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      I'm a student and I have placed an order from magicpin it was the last amount I had with me the delivery time was shown as 45-50 min but I knew it is always delayed on this platform the delivery partner reached the location and seems they tried to call but the mobile number registered was out of service. The location was clear I received multiple orders for the same location but this person claimed that he waited at the location for 18 min and since the phone was not answered the customer support asked him to leave and the entire time I was tracking it through the app and they did not reach the door step and the delivery time went from 3 min to 14min that's when I tried to contact the person through a friend's phone and he claimed it and said he already left the place and is 3km away and refused to deliver it later there's no proper response from the customer support for an hour they kept saying it is showing that the order is picked up and we'll do our best to deliver it to you asap. But I don't know why later my app was logged out and I couldn't login agian by the time I checked my mail at 4:40 I had a mail saying we are glad to inform that your order is delivered. I didn't get any delivery for the whole time the worst part is I ordered at 8:55 and the mail of them claimed the order is delivered was sent at 12:49 which I didn't receive I was empty stomach all night and this is what happened. It's not just about the money but the time and emotions I had to deal with because of it
      magicpin customer support has been notified about the posted complaint.
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        J
        Jaikar mala
        Apr 6, 2025
        Apr 4, 2025
        This thread was updated on Apr 4, 2025
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        Address: Tughlakabad extension new delhi-110019

        I have ordered something from magicpin and for 2 hrs delivery I waited but delivery boy started moving away from the delivery location and then the delivery boy cancelled the order by himself and they were asking me to come take the food from the restaurant but I can't take it that far away at 11 pm at this night and I even raised complaint but they didn't answered properly and started making false claims so I want my refund even i have the proof and I have done online cash please i want the refund as soon as possible as for being a Indian even 300 loss hurts so much
        +3 photos
        magicpin customer support has been notified about the posted complaint.
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          V
          Varma089
          Apr 1, 2025
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          Everytime the order is getting delayed

          Address: 1st floor flat E pearl cubes appartment l and t colony manapakkam

          Everytime I order from the same restaurant. There is a minimum delay of 20 mins extra more than the ETA shown. Everytime they try to cool down matter saying we only can give coupon. I request them for a supervisor to complaint against the system which is incorrectly assigning riders. See getting coupons is not the solution everytime sometimes they need to collect feedback. We are ordering because we are hungry just coupon cannot reimburse...
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          Vivek@1046
          from Mumbai, Maharashtra
          Aug 22, 2024
          Mar 5, 2025
          This thread was updated on Mar 5, 2025
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          Address: New BDD chawl no 6/6, Dahiwalkar Buva Road Naigaon Dadar

          Hi I am Vivek Vilas Surve. On 11th August 2024, Time - 10.22 am, one fraud transaction happened from my Indusland credit card last 4 digits - 2716. The amount is Rs-3570. Reference Id - ECOM_[protected]. I already registered a complaint in the cyber crime portal. That complaint no. is - [protected]. So please check this transaction and please block this transaction and please take necessary action. My email id - Vivek.[protected]@gmail.com
          My contact no.- [protected]
          magicpin customer support has been notified about the posted complaint.
          I sincerely request your urgent attention to this matter, as it has been more than six months, and I have yet to receive a solution. I have been continuously receiving calls from bank executives and third-party vendors, which has been extremely distressing. I kindly ask you to understand the seriousness of this issue and resolve it at the earliest as a priority. Your prompt assistance would be greatly appreciated.
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            I am writing to express my concern regarding an order I placed recently on your platform. My order was unexpectedly canceled, and I was not informed of the reason for the cancellation.
            Moreover, I have noticed that the refund issued to me is not for the full amount I paid. The total amount charged was ₹141.16, but refund amount show in the app only ₹132.20 as a refund. I am seeking clarification on why my order was canceled and...
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            Shashank190901
            from Greater Noida, Uttar Pradesh
            Jun 6, 2024
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            Food not delivered nor customer care responding.

            Address: Greater Noida, Uttar Pradesh, India

            I ordered food from a restaurant on 6 june 2024 at 8:56 PM it's 10:00 PM now my food isn't delivered. driver isn't responding nor the customer care is. i haven't got any refund and customer care is not replying. i am hungry and can't order again until i get the refund, they are not cooperating at all i am providing the order number as well which is... Order ID:[protected].
            Delivery Guy Name: Akash (OLA)
            Phone No of delivery guy:...
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            Kajalrana0706
            Jun 2, 2024
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            complaint regarding delayed and canceled orders

            Address: House no 11, FF, Southend Floors, B Block. Sector 49, Gurgaon 122018

            Hi Team,

            I am writing to express my dissatisfaction with the recent service I received from Magicpin.

            I had placed an order on June 1, 2024, at 10:35 PM for some sweets to take with me to Bangalore on June 2 to visit a friend. Despite waiting for a considerable amount of time, I did not receive any update on my order. I attempted to contact the delivery person, but my calls went unanswered. Additionally, when...
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            Suryadega19
            from Bengaluru, Karnataka
            Apr 11, 2024
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            Today in magicpin I ordered a tandoori chicken half plate in taste of india restaurant in Btm but they sent burnt food and very less quantity also when I asked customer care they are responding properly and not even giving my money back
            +1 photos
            magicpin customer support has been notified about the posted complaint.
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              Urmeetsingh8989
              from New Delhi, Delhi
              Mar 29, 2024
              Apr 1, 2024
              This thread was updated on Apr 1, 2024
              Resolved
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              Resolved

              Id terminate issue

              I operated my restaurant through Magicpin for about three to four years. However, they delisted my restaurant and are now demanding money for relisting it. They insist that if I want my restaurant relisted, I must subscribe to a business growth plan, which requires a payment. Their approach feels forceful, demanding a sum of 10, 000 rupees, or they threaten to permanently delete my outlet. Despite my efforts to explain and resolve the situation,...
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              E
              Emmanuel Francis
              Mar 3, 2024
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              Website: Magic Pin

              I am running a cake business. It has come to my attention that a fake profile as been created under my business name in Magic Pin without my permission. Sudden action has to be taken against Magic Pin for making this.
              magicpin customer support has been notified about the posted complaint.
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                D
                disha.nov07
                Feb 22, 2024
                Mar 8, 2024
                This thread was updated on Mar 8, 2024
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                I had incorrect products delivered. Instead of picking the product and providing me refund, I was given partial refund stating the delivered product was of this price so we are refunding the remaining amount. I have requested multiple times to pick the product as I am allergic to those which were delivered and they can pick them and provide me refund. However, they kept sending the same response stating they have refunded the remaining amount which is such a unethical behaviour.
                Incident no - #3257425
                Order placed on Feb 1, 2024
                magicpin customer support has been notified about the posted complaint.
                This is not attended yet
                I have posted live photos on the ticket raised with magicpin as they dint have option to upload from the gallery. Please check with them and provide resolution ASAP
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                  Purushotham_0
                  from Miryalaguda, Andhra Pradesh
                  Feb 8, 2024
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                  Resolved

                  Refund for wrong payment in magic pin

                  Address: Miryalaguda

                  I made wrong payment through magicpin and I request refund....
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                  Purushotham_0
                  from Miryalaguda, Andhra Pradesh
                  Feb 8, 2024
                  Feb 8, 2024
                  This thread was updated on Feb 8, 2024
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                  Resolved

                  I made wrong payment Using magicpin on 7/02/2024 amount of 1387.50.I request to refund the amount back please as soon as possible
                  +1 photos
                  Feb 8, 2024
                  Complaint marked as Resolved 
                  Money refunded by merchant
                  magicpin customer support has been notified about the posted complaint.
                  Feb 08, 2024
                  Updated by Purushotham_0
                  I request to refund my money
                  Feb 08, 2024
                  Updated by Purushotham_0
                  I just post my Complaint it showing issue was resolved
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