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magicpin Complaints & Reviews

magicpin.in

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Updated: Jun 14, 2026

Complaints 336

Resolved

39

Unresolved

297

So far, so good. magicpin is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope magicpin will keep up the work and continue to help more customers with their concerns even better 🤝

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magicpin reviews & complaints(336)

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I ordered food from magicpin, payment went through, transaction was successful, order was placed, everything was perfectly fine, after an hour I opened the app to check why my order was being delayed, only to find out that the order has been cancelled stating "payment request failed", when for a fact I know that the payment went through & it was successful. I even confirmed it with my bank, yet magicpin is not giving me any update on the...

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Address: 16 Nirmal Sengupta, Elcasa Building 4th Floor Flat- 5D, Manikpur, Rajbari, Dum Dum, Kolkata, West Bengal, India

Consumer Details

Name: Nandan

Platform / Company Name: Magicpin

Merchant Name: The Hunger Company

Order ID:[protected]

Issue / Ticket ID: [protected]

Nature of Complaint: Deficiency in Service, Supply o[censored]nsafe Food, Non-Redressal of Grievance

Complaint Description

I, Nandan, am filing this complaint against Magicpin and its...

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Address: 6/1, 8th D Cross, Near Appaji Canteen, Banashankari 1st Stage, Bangalore

Dear Team,
I am writing this email with deep frustration, disappointment, and emotional distress caused by your recent actions regarding my business account.
Despite clearly stating NO to auto-renewal of the Magic9 Deal Plan and NO to any ad sale campaign, your team went ahead and deducted ₹7, 774 from my wallet without consent. You also held ₹4, 130, and later deducted ₹1, 770, leaving me with zero returns from the business...

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Address: KAMOTHE

Subject: Formal Complaint Regarding Non-Delivery of Prepaid Order and Misconduct by Delivery Personnel**

**Incident Date: 4TH OCTOBER 2025
**Order Time: 21:04 PM
**Order Details: Personal Tandoori Paneer Ultimate Pizza
**Order Platform: Pizza Hut website,
**Order Paid: Online Payment

**Full Description of the Incident:**

I placed an online order for a *Personal Tandoori Paneer...

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A few days ago, I placed an order through Magicpin and made the full payment upfront. Unfortunately, the delivery rider switched off his phone and disappeared with my order. Thankfully, I did receive a refund for that incident.

However, during my recent order, the delivery rider made unreasonable excuses and refused to pick up the order. Eventually, the order was canceled, but this time I have not received any refund yet.br...

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I have ordered from magic pin.
Date of order 22 july 2025
Amount 205 rs.
It was marked delivered but I don't got the order.
On calling delivery guy the person says konsa order? Bhul jao refund bh. He has used abusive language too.

Magic pin customer not picking call not replying to email and twitter....

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Address: Bangalore - Rajajinagar

Our Company has newly onboarded on Magicpin under the name of Mast Banarasi Paan, We were advised to take MAGIC 9 offer for Rs. 1770 wherein we are promised top visibility for 2 months. After paying Rs. 1770, we are being told an additional 1770 will be debited from our payments towards additional magic 9 charges.

So we requested your executive to stop the magic 9 offer and refund our money. he agreed once and then later failed...

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Address: Sai Ram boys hostel Shivbagh colony road ameerpet hyderabad 500016

Order No:[protected]
Compliant Id: 7489767

I had order a mutton dum ki biryani from [protected]@7 hotel, but unfortunately they take order and then they cancel the order after one and half hour.
so I raise a complaint in magicpin application. but there was no response from there side, multiple time I try to connect them but there was no response.
Kindly help for this case....

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Address: Mumbai

I would like to file a formal complaint against Magicpin (Samast Technologies Pvt. Ltd.), a mobile app-based platform for cashback and voucher payments.
Details of the Complaint:
Date of Incident: 11 jun 25
Merchant/Outlet Name: Appaji Biryani Bangalore Bommsandra
Amount Paid: ₹94
Payment Mode:Bhim Upi
Registered Email/Phone on Magicpin: [protected]
Issue Summary:
On the above-mentioned...

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I am writing to express my concern regarding an order I placed recently on your platform. My order was unexpectedly canceled, and I was not informed of the reason for the cancellation.
Moreover, I have noticed that the refund issued to me is not for the full amount I paid. The total amount charged was ₹141.16, but refund amount show in the app only ₹132.20 as a refund. I am seeking clarification on why my order was canceled and...

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Address: Greater Noida, Uttar Pradesh, India

I ordered food from a restaurant on 6 june 2024 at 8:56 PM it's 10:00 PM now my food isn't delivered. driver isn't responding nor the customer care is. i haven't got any refund and customer care is not replying. i am hungry and can't order again until i get the refund, they are not cooperating at all i am providing the order number as well which is... Order ID:[protected].
Delivery Guy Name: Akash (OLA)
Phone No of delivery guy:...

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Address: House no 11, FF, Southend Floors, B Block. Sector 49, Gurgaon 122018

Hi Team,

I am writing to express my dissatisfaction with the recent service I received from Magicpin.

I had placed an order on June 1, 2024, at 10:35 PM for some sweets to take with me to Bangalore on June 2 to visit a friend. Despite waiting for a considerable amount of time, I did not receive any update on my order. I attempted to contact the delivery person, but my calls went unanswered. Additionally, when...

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I operated my restaurant through Magicpin for about three to four years. However, they delisted my restaurant and are now demanding money for relisting it. They insist that if I want my restaurant relisted, I must subscribe to a business growth plan, which requires a payment. Their approach feels forceful, demanding a sum of 10, 000 rupees, or they threaten to permanently delete my outlet. Despite my efforts to explain and resolve the situation,...

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Address: Miryalaguda

I made wrong payment through magicpin and I request refund....

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I ordered from ONDC on 2nd october and paid 300 bucks but the item was not delivered to me i called the delivery guy 15 times texted him on whatsapp and text but no response since then paytm and magicpin is not responding neither i have received my money i will post this on linkdin...

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I placed an order for a 7500INR voucher from Titan Eye Plus, but unfortunately, I haven't received the voucher despite the deduction of money from my account. According to the magicpin website, they claim to have refunded the money, but it has not been credited back to my account yet. It has been five days already, and I have been attempting to contact a magicpin agent without success.

Even after contacting multiple times to...

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My payment is successful which is confirmed by Google pay but magicpin shows no response and ultimately payment declined. The money is already debited from my account.
Please refund my money...

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Address: His location fluctuates

Srishit Ordered from Discovery wines on number DIWAKAR PANDEY-[protected]. He asked to transfer Rs. 790.

Srishit gpay wasnt working so shed asked me to pay. Below are transaction details and screenshot attached-
HDFC Bank Rs 790.00 debited from a/c 8991 on 29-06-21 to VPA [protected]paytm(UPI Ref No[protected].

Then, DIWAKAR PANDEY called back multiple times to create pressure that bill cant be generated,...

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Address: Kafe Mozik Restaurant, 6 ballygunge circular Rd.

Last 4month we follow up your Representative Mr, Kunal & Ravi but they are not responding, we are to much puzzled about your service .
currently we are running Kafe Moizak restaurant and we want you as a Online business partner.

As we already complain to change our Menu & the name of Restaurant which is " Kafe Moizak " instated of "Cafe de moizak " pls take action accordingly on a priority basis...

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I ordered from magicpin on 7 December from restaurant (bukkad junction)which accept magicpin pay.when I proceed further for payment money was deducted from my paytm account and order didn't placed on magicpin .
I complained about this on magic pin.they say money will be transferred within 5-7 days .
after this I complained on paytm that "payment is initiated by merchant but didn't received" they asked me to contact Magicpin...

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