magicpin Complaints & Reviews

Dear Team,
I am writing this email with deep frustration, disappointment, and emotional distress caused by your recent actions regarding my business account.
Despite clearly stating NO to auto-renewal of the Magic9 Deal Plan and NO to any ad sale campaign, your team went ahead and deducted ₹7, 774 from my wallet without consent. You also held ₹4, 130, and later deducted ₹1, 770, leaving me with zero returns from the business...

A few days ago, I placed an order through Magicpin and made the full payment upfront. Unfortunately, the delivery rider switched off his phone and disappeared with my order. Thankfully, I did receive a refund for that incident.

However, during my recent order, the delivery rider made unreasonable excuses and refused to pick up the order. Eventually, the order was canceled, but this time I have not received any refund yet.br...

I placed an order via MagicPin from Subway and mistakenly included an item that I am allergic to. Realising the error, I attempted to cancel the order within 1–2 minutes of placing it. However, the MagicPin app was unresponsive and did not allow me to cancel the order immediately.

When I finally managed to cancel the order through the app, there was no clear warning that the cancellation would be non-refundable. Soon after, I received an unexpected call informing me that I would not be issued a refund.

This is completely unreasonable and appears to be a misuse of vague and unfair policies. I cancelled the order within a very reasonable time, when the food would likely not have even been prepared.

I request that MagicPin:

Reviews and clarifies its cancellation and refund policy at checkout.
Issues a full refund for this order, as the cancellation was made promptly due to genuine health concerns.
I hope for a swift and fair resolution.

Order No:[protected]
Compliant Id: 7489767

I had order a mutton dum ki biryani from [protected]@7 hotel, but unfortunately they take order and then they cancel the order after one and half hour.
so I raise a complaint in magicpin application. but there was no response from there side, multiple time I try to connect them but there was no response.
Kindly help for this case....

I would like to file a formal complaint against Magicpin (Samast Technologies Pvt. Ltd.), a mobile app-based platform for cashback and voucher payments.
Details of the Complaint:
Date of Incident: 11 jun 25
Merchant/Outlet Name: Appaji Biryani Bangalore Bommsandra
Amount Paid: ₹94
Payment Mode:Bhim Upi
Registered Email/Phone on Magicpin: [protected]
Issue Summary:
On the above-mentioned...

I ordered from Charminar Lanes on Magic Pin yesterday and it was not delivered . First it showed order is returned to store, I called to the restaurant, they said it isnt returned to them. The delivery man didnt pickup call, was unresponsive. The restaurant staff tried to reach out but he didnt pick up their calls as well. so I complained that he might have kept my order. I reported the issue on customer care of magic pin, they assured again and again and after asking for refund they said the money will be refunded within 8 hours but atlast they cancelled and I didnt even get my money refunded

I ordered pasta online from Truffles through Magicpin (Order Number: [protected]), but instead, I received someone else’s order—nachos with sauces and a chocolate cake (Order Number:[protected]. I immediately called to report the issue and was initially promised a refund. However, they later refused, citing company policy. I have raised a formal complaint with Magicpin under Issue Number: 6879806 regarding the wrong product delivery. I...

I requested a full refund of ₹209 for my recent order placed on magicpin from Burger King. The order included a burger combo (burger, fries, and cold drink).

Despite providing my full and accurate address in the app, the delivery rider claimed he did not receive it. He told me to contact customer service, and while I was briefly unavailable (in the washroom), I missed one call. I was not called again. I was later informed...

I'm a student and I have placed an order from magicpin it was the last amount I had with me the delivery time was shown as 45-50 min but I knew it is always delayed on this platform the delivery partner reached the location and seems they tried to call but the mobile number registered was out of service. The location was clear I received multiple orders for the same location but this person claimed that he waited at the location for 18 min and since the phone was not answered the customer support asked him to leave and the entire time I was tracking it through the app and they did not reach the door step and the delivery time went from 3 min to 14min that's when I tried to contact the person through a friend's phone and he claimed it and said he already left the place and is 3km away and refused to deliver it later there's no proper response from the customer support for an hour they kept saying it is showing that the order is picked up and we'll do our best to deliver it to you asap. But I don't know why later my app was logged out and I couldn't login agian by the time I checked my mail at 4:40 I had a mail saying we are glad to inform that your order is delivered. I didn't get any delivery for the whole time the worst part is I ordered at 8:55 and the mail of them claimed the order is delivered was sent at 12:49 which I didn't receive I was empty stomach all night and this is what happened. It's not just about the money but the time and emotions I had to deal with because of it

I have ordered something from magicpin and for 2 hrs delivery I waited but delivery boy started moving away from the delivery location and then the delivery boy cancelled the order by himself and they were asking me to come take the food from the restaurant but I can't take it that far away at 11 pm at this night and I even raised complaint but they didn't answered properly and started making false claims so I want my refund even i have the proof and I have done online cash please i want the refund as soon as possible as for being a Indian even 300 loss hurts so much

Everytime I order from the same restaurant. There is a minimum delay of 20 mins extra more than the ETA shown. Everytime they try to cool down matter saying we only can give coupon. I request them for a supervisor to complaint against the system which is incorrectly assigning riders. See getting coupons is not the solution everytime sometimes they need to collect feedback. We are ordering because we are hungry just coupon cannot reimburse...

Hi I am Vivek Vilas Surve. On 11th August 2024, Time - 10.22 am, one fraud transaction happened from my Indusland credit card last 4 digits - 2716. The amount is Rs-3570. Reference Id - ECOM_[protected]. I already registered a complaint in the cyber crime portal. That complaint no. is - [protected]. So please check this transaction and please block this transaction and please take necessary action. My email id - Vivek.[protected]@gmail.com
My contact no.- [protected]

I am writing to express my concern regarding an order I placed recently on your platform. My order was unexpectedly canceled, and I was not informed of the reason for the cancellation.
Moreover, I have noticed that the refund issued to me is not for the full amount I paid. The total amount charged was ₹141.16, but refund amount show in the app only ₹132.20 as a refund. I am seeking clarification on why my order was canceled and...

I ordered food from a restaurant on 6 june 2024 at 8:56 PM it's 10:00 PM now my food isn't delivered. driver isn't responding nor the customer care is. i haven't got any refund and customer care is not replying. i am hungry and can't order again until i get the refund, they are not cooperating at all i am providing the order number as well which is... Order ID:[protected].
Delivery Guy Name: Akash (OLA)
Phone No of delivery guy:...

Hi Team,

I am writing to express my dissatisfaction with the recent service I received from Magicpin.

I had placed an order on June 1, 2024, at 10:35 PM for some sweets to take with me to Bangalore on June 2 to visit a friend. Despite waiting for a considerable amount of time, I did not receive any update on my order. I attempted to contact the delivery person, but my calls went unanswered. Additionally, when...

Today in magicpin I ordered a tandoori chicken half plate in taste of india restaurant in Btm but they sent burnt food and very less quantity also when I asked customer care they are responding properly and not even giving my money back

I operated my restaurant through Magicpin for about three to four years. However, they delisted my restaurant and are now demanding money for relisting it. They insist that if I want my restaurant relisted, I must subscribe to a business growth plan, which requires a payment. Their approach feels forceful, demanding a sum of 10, 000 rupees, or they threaten to permanently delete my outlet. Despite my efforts to explain and resolve the situation,...

I am running a cake business. It has come to my attention that a fake profile as been created under my business name in Magic Pin without my permission. Sudden action has to be taken against Magic Pin for making this.

I had incorrect products delivered. Instead of picking the product and providing me refund, I was given partial refund stating the delivered product was of this price so we are refunding the remaining amount. I have requested multiple times to pick the product as I am allergic to those which were delivered and they can pick them and provide me refund. However, they kept sending the same response stating they have refunded the remaining amount which is such a unethical behaviour.
Incident no - #3257425
Order placed on Feb 1, 2024

I made wrong payment through magicpin and I request refund....